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Brooks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,149 Reviews)
97
Write a Review
Schedule Appointment

Score Details

5 stars
91%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

At BROOKS AUTOMOTIVE we are dedicated to providing professional customer service and automotive repair. Our goal is to provide our customers with honest, quality service in a timely manner. We believe our customer’s needs and satisfaction come first.

BROOKS AUTOMOTIVE, At BROOKS AUTOMOTIVE we are dedicated to providing professional customer service and automotive repair. Our goal is to provide our customers with honest, quality service in a timely manner. We believe our customer’s needs and satisfaction come first.

BROOKS AUTOMOTIVE, is committed to maintaining a highly ethical and sound business practice in order to meet and exceed our customer’s automotive needs.

Domestic & Foreign Makes and Models • Full Service Auto Shop • Accepts Extended Warranties • Towing Available • ASE Certified Technicians • ASA Certified • Tech-Net Certified Call or stop by BROOKS AUTOMOTIVE for all your auto repair needs. ...more

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(503) 390-4229
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
4985 Brooklake Road NE Brooks, OR 97305
Get Directions
Brooks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,149 Reviews)
Write a Review
Recent Reviews
SM
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STEPHEN M.
Salem, OR
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Attention to customer details.
Always excellent service.
Robert P. from Brooks Automotive responded on 07/15/2025 01:45 PM

STEPHEN- WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE NEEDS. GLAD WE COULD GET THAT SKID PLATE FIXED UP FOR YOU. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
TD
TOM D.
Aurora, OR
Chevrolet Lumina
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
excellent fast service
Great people to work with once again. Forgot my wallet at home when I came back to pick up the car, and Jeremy let me pick it up anyway....called in the credit card the next day.
Robert P. from Brooks Automotive responded on 07/09/2025 10:28 AM

TOM- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
LK
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LARRY K.
Woodburn, OR
Buick Century
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Best automotive shop around
Always over and above, they do great work, I can’t say enough about them.
Robert P. from Brooks Automotive responded on 07/02/2025 07:55 AM

LARRY - WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS, WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
BC
BEN C.
Salem, OR
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Best Automotive Service the Valley!
Great team at Brooks Automotive!
Robert P. from Brooks Automotive responded on 07/02/2025 07:54 AM

BEN- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS, WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
MH
MARSHA H.
Salem, OR
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Always excellent
We have been going to Brooks Automotive for several months if not years now. I trust these guys completely. They are always honest and very fair in their price. If you’re looking for some good mechanics, you should check them out. PS they love getting treats, such as cookies or cupcakes.
Robert P. from Brooks Automotive responded on 06/19/2025 01:29 PM

MARSHA - WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS AND FOR BEING THE GUYS BEST SOURCE OF GOODIES. WE LOOK FORWARD TO SEEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
RL
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RONALD L.
Mount Angel, OR
Honda Ridgeline
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/06/2025
verified customerVerified Customer
1
Cost
Cost was way to high
Robert P. from Brooks Automotive responded on 06/19/2025 01:31 PM

RON- SORRY IF YOU FEEL THE COST WAS TO MUCH, WITH RISING COST OF OIL AND PARTS WE TRY TO KEEP OUR PRICES AS LOW AS POSSIBLE.

Jeremy Coolbaugh
Service Advisor
503-390-4229
RW
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RICK W.
Salem, OR
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
8
Leaking fuel line on alternator.
I really appreciated John, and Jeremy's help in fixing the high pressure side fuel line in our rig!
Thanks Rob, and crew!
Robert P. from Brooks Automotive responded on 06/19/2025 01:32 PM

RICK- GLAD WE COULD GET THAT FUEL SITUATION SQUARED AWAY FOR YOU. ANY OTHER TROUBLES YOU KNOW WHERE TO FIND US

Jeremy Coolbaugh
Service Advisor
503-390-4229
DP
DALE P.
Rainier, WA
Chevrolet Silverado 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Customer service at its finest
These guys are great. Doing business down in Brooks while my truck broke down. They could’ve charged me triple and taken advantage of me, but they squeezed me in repair completed and charge me their normal rate.
I would highly recommend these guys
Robert P. from Brooks Automotive responded on 06/19/2025 01:27 PM

DALE- GLAD WE COULD HELP YOU OUT ON SHORT NOTICE. IF YOU FIND YOURSELF IN NEED OF OUR SERVICES PLEASE FEEL FREE TO GIVE US A CALL.

Jeremy Coolbaugh
Service Advisor
503-390-4229
RH
RAINA H.
Aumsville, OR
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
8
No BS!
The guys at brooks automotive were very quick to find time to diagnose my car! Drop off was quick and easy due to the no BS way of work there and I really appreciated that. I had an answer to my problem within 1:45 of dropping it off. They were blunt and honest and understanding. Thank you so much!
Robert P. from Brooks Automotive responded on 05/23/2025 07:51 AM

RAINA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
MG
MACK G.
Keizer, OR
Ford Explorer Sport Trac
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
10
.
These guys are great! Honest, fair prices, timely, and easy to deal with. I would highly recommend them for any automotive needs/work.
Robert P. from Brooks Automotive responded on 05/15/2025 08:24 AM

MACK- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
JG
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JOSH G.
Salem, OR
Jeep Wrangler
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/08/2025
verified customerVerified Customer
8
Quick
Good people
Robert P. from Brooks Automotive responded on 05/09/2025 07:54 AM

JOSH- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
MP
MARK P.
Salem, OR
Chevrolet Silverado SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Great service
Straight forward
Robert P. from Brooks Automotive responded on 05/09/2025 07:53 AM

MARK- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
LL
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LARRY L.
Portland, OR
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Would send my parents and children there.
Been using them for 15 years. Always efficient and trustworthy.
Robert P. from Brooks Automotive responded on 04/21/2025 11:01 AM

LARRY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
SA
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STACEY & SCOTT A.
Salem, OR
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
BEST REPAIRS
These guys are really the best! Always trustworthy, honest, and no fluffy fru fru stuff, just how I like it!
Robert P. from Brooks Automotive responded on 04/09/2025 09:50 AM

STACY- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
CP
CECILIA P.
Woodburn, OR
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Quality work
Great customer service! Quality work!!! Clean front office space! Highly recommend!!!
Robert P. from Brooks Automotive responded on 04/09/2025 08:21 AM

CECILIA- WE WOULD LIKE TO THANK YOU FOR CHOOSING US FOR YOUR AUTOMOTIVE REPAIR NEEDS. WE LOOK FORWARD TO SEEING YOU ON YOUR NEXT VISIT.

Jeremy Coolbaugh
Service Advisor
503-390-4229
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