Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

766 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 3.9411735/5Overall Rating 3.9411735/5Overall Rating 3.9411735/5rating 3.9411735rating 3.9411735
Original
Overall Rating 2.29412/5Overall Rating 2.29412/5rating 2.29412rating 2.29412rating 2.29412
93% Would Recommend
100% Business Response
Latest Review 5 months ago

Reviews


Anonymous avatar
Verified Customer
Easton, PA
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2018 Category: Service
Great experience
Serviced as promised with no add ons.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 01/02/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


Anonymous avatar
Verified Customer
Easton, PA
2015 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/31/2017 Category: Service
Okay.
I was unlucky to have my car in the shop the day after Christmas when the employees were informed the dealership was sold and closing in three days.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 01/02/2018

Thank you for the opportunity to be your service department as well as the feedback.


Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


RG
Rosemarie G.
Washington, NJ
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Professional and courteous
The reps are always courteous and friendly and go above and beyond to make you feel comfortable.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 01/02/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


Anonymous avatar
Verified Customer
Belvidere, NJ
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Good Service.
Service is good. Reasonable prices.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 01/02/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


RP
Robert P.
Easton, PA
2011 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
nice waitng area
friendly staff
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/29/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


CP
Charles P.
Clinton, NJ
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Always good service.
Close to our town of Clinton. Easy and not busy roads.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/22/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


MM
Michele M.
Milford, NJ
2016 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Service Advisor
Great customer service all around
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/21/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


JT
Joseph T.
Phillipsburg, NJ
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
excellent service
brought in Hyundai Elantra for an oil change and routine maintenance. Car is running great and the service was completed in a reasonable amount of time.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/21/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


RT
Ron T.
Easton, PA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Fast curteous service
They took us in right away. Vehicle was done but because of the snow we asked if we could pick it up the next morning- they said that was fine
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/20/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


VE
Virginia E.
Easton, PA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Service
They truly “serve” the person and then the vehicle.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/19/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


AC
Anthony C.
Phillipsburg, NJ
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2017 Category: Service
timely service
timely service
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/18/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


TS
Tiger S.
Bangor, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
Had a issue they resolved it
Went in to get car fixed have a drivers plus plan the technician at the time did not honor it. So i left review. Kevin contacted me an fixed the issue an refunded the amount i was charged in error. THANK YOU>

Anonymous avatar
Verified Customer
Bangor, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Corrected the issue THANK YOU
Full refund of this issue was sent to me. Thank You Kevin for correcting the issue.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/12/2017 Category: Service
Technician didnt listen
i have driver's plus account an my oil changes, multi point inspection and tire rotation are FREE. They charged me. I will be talking with the service manager. They refused to take the coupon i have in the booklet stating it was only a discount. I personally was not present but the person i sent in my place was an is fully aware of my program and had all necessary documentation which the technician did not accept. I plan to get a FULL refund for ALL services for my inconveniences.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/13/2017

Thank you for the opportunity to be your service department as well as the feedback.


I apologize for this oversight and I assure you that we will look into this asap and issue the needed refund.

Your Service Advisor is new to the position and I see this as an opportunity for more training. I hope that once the check is issued, you would reconsider the feedback that you provided. 

Please feel free to contact me directly if you feel I can ever be of assistance.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


Anonymous avatar
Verified Customer
Great Meadows, NJ
2013 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2017 Category: Service
Know your vehicle or else!
A little pushy on the up sell. Tried to tell me I needed a tranny flush when they did one 6 months ago on a car not driven much. They were out to make year end money and it was obvious! Over 2 hrs for oil change, air filter and tire rotation. No check in or update after first hour to explain second hour. Just let you sit! Too expensive.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/13/2017

Robert,

Thank you for the opportunity to be your service department as well as the feedback.

I apologize for the situation with regard to your recent visit. I understand that there was an oversight with the service suggested and I apologize for that. If you would like, I'd be willing to re-perform the transmission service if the fluid is still in fact a little discolored. Please just let me know and we can schedule this in. 

Also, for the delay, I want to pick up the cost of your next two oil changes in an effort to regain some trust and maintain our relationship as your repair facility. I will note your account as needed so my team takes care of this at your next visit.

Hopefully our follow up turns this experience around a little and we can continue to work together.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


ME
Mary E.
Stewartsville, NJ
2016 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
I was the only person waiting. I believe I could have been out there quicker. I was late for work.
See above.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/13/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


EC
Eduardo C.
Bethlehem, PA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
.
.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/12/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


Anonymous avatar
Verified Customer
Phillipsburg, NJ
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Very nice staff
Very nice staff
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/11/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


ER
Erik R.
Phillipsburg, NJ
2011 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/09/2017 Category: Service
Done with them
Out priced themselves out of my budget and now u view them as untrustworthy in their pricing quotes for routine maintenance. The attempts to upsell maintenance is completely unacceptable.
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/11/2017

Erik,

Thank you for the opportunity to be your service department as well as the feedback.

I'm sorry that you feel our prices are out of your budget. Our technicians provide a complimentary inspection that allows us to provide you with a no obligation inspection of your car. Upon doing so, our technician made the suggestions that he felt were best for your Sonata to ensure safety and reliability. Please be advised that we do price match other repair facilities, so please let me know if there is something we can do to help with the suggested service.


Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


BD
Beverly D.
Bethlehem, PA
2007 Hyundai Veracruz
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Bobby the auto mechanic technician along with Anita
Bobby the auto mechanic technician along with Anita & Thom are the BEST & I always look forward to seeing them. Thank You All
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/08/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com


MC
Michael C.
Asbury, NJ
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Michael
Omg...NOBODY...is better... it's like family...
KEVIN W., Service Director from Phillipsburg Easton Hyundai responded on 12/08/2017

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai
Phillipsburg Easton Hyundai

Lehigh Valley Honda
Direct 610.965.1583
kevin@vinart.com