Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

839 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.0833342/5Overall Rating 4.0833342/5Overall Rating 4.0833342/5Overall Rating 4.0833342/5rating 4.0833342
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


EM
Edith M.
Port Bolivar, TX
2008 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2018 Category: Service
Disappointed with outcome.
Have had good results in the past-not this time. Problem not resolved.
OTIS P. from Philpott Motors Hyundai responded on 07/19/2018

I AM SORY THAT YOU ARE STILL HAVING TROUBLE
WITH YOUR AC


Verified Customer
Beaumont, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Smiling faces
Kayla and Otis do a great job to make sure your informed about what is recommended and do it with a smile.
OTIS P. from Philpott Motors Hyundai responded on 07/18/2018

THANK YOU FOR YOUR SURVEY


Verified Customer
Nederland, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Maintenance
Great service
OTIS P. from Philpott Motors Hyundai responded on 07/18/2018

thank you for your survey


GL
Gwendolyn L.
Beaumont, TX
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Done right
The service has always been done right for the two years I’ve owned my car. Thanks for all you do!
OTIS P. from Philpott Motors Hyundai responded on 07/16/2018

THANK YOU FOR THE SURVEY


KT
Kymijah T.
Port Arthur, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
fast and friendly
I had an appointment for two. I had something to do at 12 and didn’t know how long i was going to be so i asked if i could drop my car early and they told me that i could. At 1:20 i revived a call stating that my car was finished.
OTIS P. from Philpott Motors Hyundai responded on 07/16/2018

THANK YOU FOR YOUR SURVEY


AD
Adrienne D.
Beaumont, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Fast and friendly
I arrived for my 10 AM appointment. I was on the road home in less than 1 hour for an oil change and a cabin air filter change. The service was a bit pricey, but it was very efficient.
Kel L. from Philpott Motors Hyundai responded on 07/13/2018

thank you for your feedback


JB
James B.
Nederland, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Customer service rep
Otis is an excellent employee, he always takes care of my vehicle, answers all of my questions. He even reminds me to set up my next appointment before I leave.
Kel L. from Philpott Motors Hyundai responded on 07/12/2018

thank you for your feedback


CE
Cathy E.
Beaumont, TX
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
The Service
It is wonderful to be able to leave my car with Otis, head of Hyundai service. He is professional, knowledgeable, personable, and trustworthy. I love my Genesis, and it is great to know that it is always in good hands.
Kel L. from Philpott Motors Hyundai responded on 07/10/2018

thank you for your feedback


Verified Customer
Lumberton, TX
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
No hiccups
Dropped off at 7. Less than two hours later, the car was ready to go. Picked it up after work. No complaonts!
Kel L. from Philpott Motors Hyundai responded on 07/09/2018

thank you for your feedback


Verified Customer
Orange, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
FAST AND EFFICIENT
Dropped my car off and was done with my oil change and tire rotation within 30 mins- on a Wednesday! That's fast service! I also liked that when I checked in my vehicle they double check the services that I want and even offered me what they recommend. They care about their customers!
Kel L. from Philpott Motors Hyundai responded on 07/09/2018

THANK YOU FOR YOUR FEEDBACK


MD
Michael D.
Nederland, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Once again Quick fast service.
Ottis got me in and out so quick for an oil change and tire rotation , that I wasn't even at my house yet and he called. Can always count on him to take my coupons for discounts too. Will definitely continue to go back for service.
Kel L. from Philpott Motors Hyundai responded on 07/05/2018

THANK YOU FOR YOUR FEEDBACK


OA
Olivia A.
Groves, TX
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Wonderful customer service you get from all departments.
They value their customers. Always very cordial and informative. I really appreciate their service. Employees in all departments know their jobs. Professional all the way. Service Department very welcoming. Five of my friends bought Hyundai vehicles because of my recommendation. Olivia Arnold
Kel L. from Philpott Motors Hyundai responded on 07/02/2018

thank you for your feedback


Verified Customer
Port Neches, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018 Category: Service
Hyundai Service Department
Fast, prompt and friendly.
Kel L. from Philpott Motors Hyundai responded on 07/02/2018

THANK YOU FOR YOUR FEEDBACK


MA
Mr A.
Bridge City, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Great service
Great service 👍
Kel L. from Philpott Motors Hyundai responded on 07/02/2018

THANK YOU FOR YOUR FEEDBACK


DC
Dennis C.
Peabody, MA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
New transmission
Otis Park is the man of his word. We are so greatful of everyone. Thank you so much for a great work done.
Kel L. from Philpott Motors Hyundai responded on 06/27/2018

thank you for your feedback


TB
Tami B.
West Orange, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Great service but hard to schedule appt.
The only problem I have is trying to reach you by phone to schedule service appt. I have a hard time getting anyone to answer the phone in the service department. I’ve tried schedule it online but wouldn’t do a Saturday and that’s the only time I can go. As far as the service once I get there, it’s great!
Kel L. from Philpott Motors Hyundai responded on 06/26/2018

thank you for your feedback


GS
Gertha S.
Orange, TX
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Review
I was really satisfied with service at Philpott. They were very courteous and had quick service. I would definitely return for service. Thank you Philpott.
Kel L. from Philpott Motors Hyundai responded on 06/26/2018

THANK YOU FOR YOUR FEEDBACK


DT
Daniel T.
Port Arthur, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Perfect 5 stars
Excelent job
Kel L. from Philpott Motors Hyundai responded on 06/25/2018

thank you for your feedback

Kel L. from Philpott Motors Hyundai responded on 06/26/2018

thank you for your feedback


DD
Dora D.
Port Arthur, TX
2012 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
done in a timely manner,mr Otis and Staff very professional.
This is about my 3rd Hyundai,very please with all services provided.
Kel L. from Philpott Motors Hyundai responded on 06/25/2018

thank you for your feedback


MW
Melodie W.
Groves, TX
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Recall
Thanks for your help
Kel L. from Philpott Motors Hyundai responded on 06/22/2018

thank you for your feedback