I'm sorry you feel that we didn't do the right thing. We gave you a punch card FREE oil change. We gave you a free synthetic oil change, (vauled at 60.00) Even though you purchased 1 synthetic a 3 conventional oil changes. (valued at 39). Punch cards are good for 1 free oil change with the purchase of 4 of the same oil changes. However we chose to give you the difference out of our own pocket, and take care of you. We asked if she wanted a tire rotation, she said yes, so we did it. AFTER the work was completed, she changed her mind. If you would like a refund, I will refund you. I can assure you, we have no incentive to "take advantage" of anybody. I apologize you feel this way. Please call me, or stop in. - Jon
Customer came in for an a/c check. Check was performed. Vehicle needed an evac, vacuum and recharge of the a/c system. We did this to verify the system would work properly with the correct amount of refrigerant in the system. Called the customer gave the customer the quote for repairs and the customer approved the repairs. If they declined, (which they did not) the refrigerant is pulled back out. And the customer is not charged. Authorization for the repair amount was approved. Sorry for the confusion.