Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 327 Reviews )

100% Would Recommend
Latest Review 3 days ago

Reviews


TP
TODD P.
LAKE DALLAS, TX
Nissan Titan
Verified Customer
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12/05/2019
Unusual level of honesty
I brought my truck in to have the brakes checked. I had noticed some scoring on a brake disc when I had a tire off the truck and thought it must be time to change the brake pads. When they called me to tell me what they found it turned out, no the brake pads have 60% left on them. The discs need to be turned due to the scoring. I'm pretty sure J&M is the only place around that would have just turned the discs and not replaced the pads. They could easily have done so. It's what I expected to happen. This is not the first time I have had them tell me the repair I thought I needed was not the problem, that it was something less expensive.

GG
Gary G.
SANGER, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2019 Category: Service
Gary said he's always had good luck with this business. He said they took a long time to figure out the problem with his vehicle. He said he's been using their service for 25 years.
This review was collected via phone interview by Customer Research Inc.

SG
Stephanie G.
Texas
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Stephanie said that this facility is the best around. She stated she has been using them for fifteen to twenty years.
This review was collected via phone interview by Customer Research Inc.

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Steve S.
Aubrey, TX
Ford Explorer Sport Trac
Verified Customer
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11/20/2019
Saved me again...
You again provided superior service. You fixed what another shop botched after I took my truck there strictly for the convenience of location. I will be a customer for life. Keep up the great work

SS
STACY S.
Fort Worth, TX
Chevrolet HHR
Verified Customer
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11/19/2019
The service is great and fast
They get the job done and they know what they're doing.

SS
Samy S.
Texas
Honda Odyssey
Verified Customer
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11/15/2019 Category: Service
Samy said he had a very good experience.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Denton, TX
Dodge Stratus Sdn
Verified Customer
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11/10/2019
The best!
Have been going here for over 20 years.
Bobby is attentive, honest, and fairly priced.
I would never go anywhere else.

JS
JB S.
Denton, TX
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019
J&M has always been my favorite place to service and repair my vehicles.
The quick attention that J&M gives to their customers is by far the best in Denton. The assurance of top quality in workmanship and proper repairs has always been one of the reasons me and my family return to their care. J&M is, as far as we are concerned the best.

HS
Hatice S.
Texas
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Hatice said she is very satisfied with this business and appreciates them being there.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
Great Experience
The guys at J&M did a great job repairing my vehicle, they even found and corrected other problems along the way that I had previously tried to identify and couldn't. They went the extra mile in trying to find the solutions needed to get my car back and running. Thank you

CT
Cliff T.
Texas
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Cliff said that the service is excellent, the business is the best and he would not take his vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

RC
ROYANN C.
Denton, TX
Kia Optima
Verified Customer
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10/16/2019
excellent service
I am a long-time customer of J & M Automotive. Each time I take my vehicle to the shop I always receive expert workmanship and professional treatment. I have recommended J & M to numerous friends who h ave been equally pleased. You can do better than J & M Automotive!

SC
Sue C.
Denton, TX
Jeep Cherokee
Verified Customer
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10/13/2019
1996 JEEP Repair
Brought the vehicle in expecting a serious ring problem. After taking the engine apart, they were able to minimize the repair; but noticed my transmission was slipping and after further investigation reported my transmission had a sever leak. Bottom line, the shop did a super detective job and I am now driving the JEEP to Frisco from Denton every week with minimal concern. Great service, quality workmanship, and reasonable prices. Give them a holler.

TO
Tom O.
Denton, TX
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2019 Category: Service
Tom said that the service was good.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Sanger, TX
Nissan Rogue
Verified Customer
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10/01/2019
Satisfaction as usual
Bobby took care of me once again (for the 30+ years) with my wife's Rogue. Problems fixed. Thanks!!!!

SR
Sienna R.
Denton, TX
Ford Focus
Verified Customer
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09/30/2019 Category: Service
Sienna said the business always had good customer service and they were also affordable.
This review was collected via phone interview by Customer Research Inc.

SD
Scott D.
Texas
Chevrolet Malibu
Verified Customer
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09/23/2019 Category: Service
Scott said the business is great and so are the people. He recommends them to others all the time. They do not try to up sell to the customers.
This review was collected via phone interview by Customer Research Inc.

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Ben H.
Denton, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Ben said his overall experience was good. His was referred there by his father-in-law.
This review was collected via phone interview by Customer Research Inc.

DB
DAVID B.
Ford Taurus
Verified Customer
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09/20/2019
Personal service
I took my 2011 Taurus in after the motor blew. Tracking down a new motor was difficult, as it was the 3.5L twin turbo. I was able to get one sent from Fraser engines. I knew J and M was busy, so I let them take their time with the replacement, fitting it in when they could. They did a great job and asked that I bring the car in a week later so that they could look it over. I had a knocking sound in the front end on the passenger side, so they looked at that as well. It took a few visits, but Bobby was patient and he put his best guys on it until the problem was solved. Now the car is running and driving great and I'm happy that I didn't take it anywhere else. J and M's prices are more than fair and they treat you with respect when you go in.

JS
Jb S.
Denton, TX
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
JB said he has used this business for years. He can't think of a better person or more honest person to work with.
This review was collected via phone interview by Customer Research Inc.