Platinum Auto Service Inc

Thank you, Jim! We appreciate your business and hope you and Cheryl had a great weekend!

Hi Mark. Thank you for sharing your recent review with us! We are thrilled that you were happy with your visit and services we offer. We agree, that there is always room for improvement- we work to better ourselves every day for our customers! We are glad you like the IRS mailer- it's our way of thanking our amazing customers for their loyalty to Platinum! 

Thank you so much! We value and appreciate the years of business you've brought to Platinum. We are thankful for wonderful customers like you. Have a great day!

Good morning Lenox! Thank you for your very kind words. We appreciate the years of business you've brought to us. We work very hard to earn the trust of our customers and want to help financially budget for future repairs and services to the best of our ability. Thank you for choosing Platinum!

Good morning Big Mike! Thank you so much for your continued loyalty to our business and team. It's always pleasure to see you and we truly value your business. Thanks again!

We are thrilled to hear that, Dennis! Thank you for your kind words. We appreciate your business!

Good morning, Beth. Thank you for sharing your thoughts on your recent experience with us. We are glad you like the email breakdown and videos. We have made every effort to streamline technology so our customers can see the progress of their vehicle repairs. We value your business and hope to see you again in the future!

Thank you, Doug. We know there are many local options where you could be taking your vehicles and appreciate that you choose us. We value your business and look forward to continue assisting you in the future. Thanks again and have a great day. 

Hi Paul,  This is Jay Frazier, owner of Platinum Auto Service, Inc.   After several calls and emails to contact you have gone unanswered, I am left no choice except to respond to this review in the hopes that you will see it.  I am saddened to hear that you were not happy with your recent visit to us. We would never want a customer to leave here dis-satisfied for any reason. Furthermore, we would hope that one minor situation like this wouldn't tarnish a relationship with a customer. The gentleman that you refer to behind the counter is Bill Eddy and has been your point of contact for the previous 3 repairs you had performed here.  Mr. Eddy has been with us for just over a year and has become an asset to our company.  As much as we appreciate feedback, whether positive or negative, Bill was simply following our company policy (and recommendation made by our insurance Co.) of not installing used tires as customer SAFETY is our #1 Priority. However, with that being said… and considering it was a spare tire....  exceptions could (and maybe should have) been made in your situation. I cannot change the past, but we have discussed this concern at our weekly shop meeting, to allow for exceptions to company policies to be made with proper approval from management. We try to take a proactive approach to prevent things such as this from happening, but it is impossible to predict everything that can/will happen in a days work.  I am still open to further discussion at any time.  My direct line which also forwards to my cell phone is: 508-694-5027 or my email is: jay@platinumautoservice.com  - Thank you again for your feedback.

Good morning, Jason. We are happy to hear our team met your expectations regarding service and follow up. Communication is very important to us and we want to keep our customers informed every step of the way in regards to the progress of their vehicle's service/repairs. We hope to assist you in the future and appreciate your business! Thank you. 

Good morning, Beverly. We are thrilled to hear you were happy with the overall service you received from us on your truck. Tom and Bill are great and do their best to ensure every customer leaves happy with the service they received. We will be sure to share you kind words with the time. Thank you for your business!