Platinum Auto Service Inc

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508-760-2807
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Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(1,764 Reviews)
5 star
96%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
100% Would Recommend
Latest Review about 1 month ago

Reviews

LR
Lynda R.
Columbus, MT
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10/31/2020
Friendly, accommodating, kept me informed
The folks at Platinum Auto Service are the best. My elderly parents just moved to the area and needed brake service. Tanya was very helpful in getting us set up for the work and Brian called with an explanation of what was needed after he did a thorough inspection. I would definitely recommend this shop for any auto service you might need. Price was very reasonable too.
Recommended
Jason F. from Platinum Auto Service Inc responded on 11/30/2020

Good morning, Lynda! We hope your parents are loving their new home on Cape Cod! Thank you for taking the time to leave us your very kind words in regards to your parents recent service with us. We are always happy to assist and look forward to working with them in the future! Have a wonderful holiday season! -The Service Team @ Platinum Auto Service

JC
Jim C.
Yarmouth Port, MA
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10/28/2020
Oil change
Had the usual complete oil change, with some recommended work to be checked again. On time and good to see Tom, Bill and crew. Glad they’re all healthy!
Recommended
Jason F. from Platinum Auto Service Inc responded on 11/30/2020

Good morning, Jim! Thank you for your continued loyatly to us over the years! We appreciate your kind words and hope that you and Cheryl have a wonderful holiday season. Thanks again. -The Service Team @ Platinum Auto Service

RF
Randy F.
South Yarmouth, MA
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10/23/2020
Only place to go
Platinum has the best customer service. In and out and fair pricing. Wouldn't go anywhere else.
Recommended
Jason F. from Platinum Auto Service Inc responded on 10/27/2020

Good morning, Randy. Thank you very much for you 5-star review of your recent visit. Our team appreciates you taking the time to leave us your kind words. We look forward to continuing to assist you in the future! Have a great day and see you again soon. 

BF
Brenda F.
Sandwich, MA
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10/23/2020
Complete Satisfaction
I was very impressed with service received and attention to my needs. As a new client, from the moment I entered the office I was completely at ease thanks to the welcoming Office Manager, Tonia, and the friendly atmosphere. I appreciated Kyle's detailed and informative explanations. In addition, when I encountered a flat tire Tom was very helpful and accommodating with immediate service. I will highly recommend Platinum to my family and friends. Thank you for outstanding work.
Recommended
Jason F. from Platinum Auto Service Inc responded on 10/27/2020

Good morning, Brenda. Thank you for taking the time to leave us your kind words regarding your recent visit. Our team works hard to ensure every customer leaves our facility happy with the service they received. Kyle, Tom and Tonia are wonderful assets to Platinum and we are very lucky to have them. We hope to see you again in the future! Take care and have a wonderful day. 

DM
Dorothy M.
Yarmouth Port, MA
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08/21/2020
Satisfaction
As always Platinum has the best service best employees customer service oriented and excellent work always accommodating contribute to town great during Covid shut down never can say enough THANK YOU
Recommended
BH
Beverly H.
South Dennis, MA
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06/12/2020
Oil Change and new tires
I was very happy that since I did not have a ride home and had to wait outside while new tires were being put on, that Kyle expedited everything and I did not have to wait outside for very long.

Service was great. I will be back!
Recommended
Jason F. from Platinum Auto Service Inc responded on 06/26/2020

Good morning Beverly, 
Thank you for your very kind words regarding your recent visit. We truly appreciate your business and hope you have a wonderful day! 

JC
Jim C.
Yarmouth Port, MA
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04/30/2020
Another great servicing
Even with the current health concerns, my oil change was done as usual. To my surprise it was my time for free one ! Thanks again.
Recommended
Jason F. from Platinum Auto Service Inc responded on 05/01/2020

Good morning Jim! Thank you for your understanding of our newly implimented procedures while dealing with COVID-19. Customer and employee safety is very important to us. The years of business you've brought to us is so appreciated and we look forward to continuing to serve you in the future! Have a wonderful day and stay safe!

RM
Robert M.
Marstons Mills, MA
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04/30/2020
Get it right the first time
As always, when my car goes in for service or repair, which I've been doing for 7 or 8 years now, I can be sure it's done right the first time. In another 100 miles my car will roll over 200,000 miles. I can attribute a lot of that to the expertise at Platinum Auto Service. And the coffee is good there also.
Recommended
Jason F. from Platinum Auto Service Inc responded on 05/01/2020

Good morning Robert. Thank you for your very kind words in regards to you visits with us over the years. We truly appreciate your business and it's always a pleasure to assist you! Thank you very much and stay safe!

Jason F. from Platinum Auto Service Inc responded on 06/26/2020

Thank you for your very kind review, Robert. We appreciate the years of business you've brought to us and it's always a pleasure to see you. We hope you have a fantastic weekend! 

BH
Beverly H.
South Dennis, MA
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12/18/2019
Oil change and diagnostic on the Altima
As usual, the service was prompt and courteous. Pleasant waiting area. I always feel more confident driving my car after it has been checked out. Thanks to the team.
Recommended
Jason F. from Platinum Auto Service Inc responded on 01/06/2020

Good morning Beverly. We are so glad to hear that. We are always happy to be able to offer our customers peace of mind after having their vehicle serviced with us. Our thorough multi point digital inspection gives us to the opportunity to show our customers the condition of different components of their vehicle. Transparency and honesty is very important to us. We appreciate your kind words and look forward to assisting you in the future. Have a wonderful day!

LC
Linda C.
South Yarmouth, MA
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12/11/2019
Good people
Tom and Bill, service dept, are so easy to work with to get regular and unexpected service issues taken care of. I am very thankful for Platinum's personal interest in their customers and their community. Easy scheduling, courtesy shuttle service, competent mechanics, friendly office staff and friendly outreach - good company to deal with.
Recommended
Jason F. from Platinum Auto Service Inc responded on 01/06/2020

Good morning Linda. Thank you for your very kind words and 5-star review. We are fortunate to have a team of exceptional individuals who strive hard to ensure 100% customer satisfaction. We value your business and look forward to assisting you in the future. Thank you!

CM
Chris M.
South Dennis, MA
Ram 2500
Verified Customer
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11/23/2019
They always treat me like family!
Once again the people up front made me feel like family! My truck was taken out back and within minutes I was back on the road without skipping a beat... I will never take my vehicles any where else but Platinum... Thank you Chris Hughes and the rest of the boys and girls...
Recommended
Jason F. from Platinum Auto Service Inc responded on 01/02/2020

Good morning Chris! Thank you for your very kind words regarding your recent visit with us. We are so thankful to have earned your business and loyalty. Also- thank you for contributing towards our annual Thanksgiving Food Drive and for the beautiful fruit basket you gifted our staff. We appreciate it so much! We look forward to assisting you and your family in 2020. Have a wonderful day! Happy New Year!

JC
Jim C.
Yarmouth, MA
Jeep Grand Cherokee
Verified Customer
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11/22/2019
Informative routine service
Other than the usual work, a leak was ID and will need to get a follow up, as I did see more fluid after it was refilled. Thanks for the complete check.
Recommended
Jason F. from Platinum Auto Service Inc responded on 01/02/2020

Thank you for your 5-star rating, Jim! We appreciate you always taking the time to leave us feedback and we value you're business more than you know. Happy New Year!

PW
Pete W.
South Yarmouth, MA
Subaru Outback
Verified Customer
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11/20/2019
Yesterday’s service appointment
Everything was perfect!!!!
Many thanks and Happy Thanksgiving to all!!
Recommended
Jason F. from Platinum Auto Service Inc responded on 01/02/2020

We are so glad to hear that, Pete! Thank you for you business and we hope you had a fantastic holiday season and a happy new year!

HG
Heather G.
South Yarmouth, MA
Toyota Camry
Verified Customer
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11/15/2019
Excellent Service
If commitment to customer service is not enough to get you in the door, stop reading now. From Tom to Tonia, these folks are fast, friendly, and informative. I'm sure you could find a cheaper mechanic on the Cape, but you'll never get the personalized attention and multipoint inspection from those guys. I have trusted these folks with all my cars since I was 18, Enough said! Thanks everyone at Platinum, you had me at Hello!
Recommended
Jason F. from Platinum Auto Service Inc responded on 01/02/2020

Good morning Heather. Thank you so much for your kind words! We are so fortunate to have a hard working team with a passion for providing an unsurpassed level of customer service. We appreciate your kind words and look forward to continuing to assist you in the future! Have a wonderful day!

DM
Debbie M.
South Yarmouth, MA
Dodge Grand Caravan
Verified Customer
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11/11/2019
Top Notch
Why would I go any place else. Prompt, great team, friendly, always treat you like family.
Recommended
Jason F. from Platinum Auto Service Inc responded on 11/13/2019

Good afternoon Debbie. Our team has valued your continued business over the years and appreciate your kind words. Thank you again and we will see you soon!