Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

443 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


TP
Telia P.
Kennewick, WA
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Best place ever for your vehicle.
I only take my car here for service. They treat me with respect. I highly recommend this place!

DH
Darin H.
Richland, WA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Darin said the employees provided seamless communication. They provided helpful information. The work was above his expectations.
This review was collected via phone interview by Customer Research Inc.

DC
Dustin C.
Washington
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Dustin said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Quincy, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Eric said they are the best in the business and they are the most knowledgeable facility in town.
This review was collected via phone interview by Customer Research Inc.

JC
Jo C.
Kennewick, WA
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Super Service
Nice clean waiting area. Good hot coffee and cookies. Quality technicians had my car was serviced quickly. Charges were reasonable. I recommend Platinum to everyone . Thank you Nathan & staff!

DH
DAVE H.
Benton City, WA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Their ad reads a one stop shop. From the moment you walk in your greeted by Robert and get the paperwork done, you can sit back and relax with a cup of coffee and a cookie. Knowing your car is in great hands.
After the check in is done they have a viewing window so that at your convenience you can take a look to see the progress. The technicians get to work. the first thing that they do is give your car a complete inspection and report their findings to Robert who promptly turns them into estimates and comes out and give you a complete reading of the estimates, and importance of the order they should be taken care of with a cost estimate for each one. And if you need a ride they offer a shuttle service to your destination. Then return to bring you back. They do everything form the tires to a complete drive train swap. There is no job to big or to small. It was a wonderful experience and I was treated as though my vehicle and I mattered. I highly recommend this shop to all. It is an experience that you all deserve. The last stop that you and your automobiles will ever need. Promise you'll love it. Go ahead try it. Dare you.

JB
Jerry B.
Richland, WA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Staff is friendly, knowledgeable, helpful and courteous.
As part of servicing my vehicle, Platinum performed safety and maintenance checks. They presented me with items needing to be watched in the future and estimates of both anticipated timing and financial costs, which helps to budget future cost for maintenance.

SM
Sam M.
Kennewick, WA
Toyota Avalon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Sam said the service was fine. The work took longer than he was quoted. The service price was a little high.
This review was collected via phone interview by Customer Research Inc.

RM
Russel M.
Pasco, WA
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Honest service
Super people that are fast and honest. Nate has a good thing going with Platinum and I would recommend his business to any and every body. One really nice thing they do is give me a ride home and pick me up if I need it.While they are working on my truck.Thank You Nate and all the ladies and gentlemen you have working at Platinum.

KE
Katie E.
Washington
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Katie said that the communication is very bad on the telephone. The business otherwise is decent and the people are nice.
This review was collected via phone interview by Customer Research Inc.

JJ
Jamell J.
Richland, WA
Lexus IS 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Jamell said they have good service.
This review was collected via phone interview by Customer Research Inc.

HB
Hannah B.
Pasco, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Always great service!
I’ve been bringing my car to Platinum for several years now. They are hands down the best shop in the tri-cities

HB
heather b.
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Great bunch of guys, honest mechanics!
It's so hard to find an honest mechanic these days! Nate & crew are very up-front, trustworthy & amazing!

TJ
Tammy J.
Walla Walla, WA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Tammy said she was able to get in and out quickly.
This review was collected via phone interview by Customer Research Inc.

DC
Dave C.
Kennewick, WA
Toyota Tercel
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Dave said overall they have good service.
This review was collected via phone interview by Customer Research Inc.

LB
Lori B.
Benton City, WA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Spoke with Rob. He said they are more than competent and always get the job done. He really appreciates the transportation back and forth.
This review was collected via phone interview by Customer Research Inc.

JE
Jeff E.
Pasco, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Jeff said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Richland, WA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Great Service - Honest people
The folks at Platinum are great, reasonably priced, and don't try to recommend work that isn't needed. My vehicles are always ready when they said they will be.

Verified Customer
Kennewick, WA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great service
Great work, very friendly. Worked with me and my extended warranty company to get me taken care of. Free shuttle service is an appreciated touch also. Thanks!

JK
James K.
Kennewick, WA
Lexus RX 450h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Excellent Auto Care
Took the car in for maintenance. They did an excellent job and the cost was reasonable. Thank you Platinum.