Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

405 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


RD
ROB D.
Kennewick, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Great warranty repair service
I've been a client of Platinum for at least 5 years and i just had them follow through with a dealer purchased warranty and they did great. Robert contacted the warranty company for me and got everything taken care of so Platinum could do the repair work. Thanks to all that helped...

LC
Lonnie C.
Kennewick, WA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Lonnie said he had a good experience. He had to take the vehicle back because of some problems, but the staff took care of it pretty well.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Mound City, SD
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Spoke with Susan. She said the business was prompt, timely, and the price quote was good. She is looking forward to returning with more work.
This review was collected via phone interview by Customer Research Inc.

BR
Brandon R.
West Richland, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Brandon said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

IZ
Ivan Z.
Kennewick, WA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Ivan said the staff explained everything to him. The experience was quick and painless. Everything went pretty well.
This review was collected via phone interview by Customer Research Inc.

JS
Jarred S.
Pasco, WA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018 Category: Service
Jarred said every time he brings a vehicle to the business, he's happy with the work. He diagnosed the vehicle on his own and when he brought the vehicle in, they told him he was wrong and saved him about $1400. He was very happy he did not have to pay that much.
This review was collected via phone interview by Customer Research Inc.

TP
Telia P.
Kennewick, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2018
Love this place.
I appreciate their honesty. I never feel dumb when talking with them and asking questions. I feel taken care of. Highly recommend.

DE
Debra E.
Washington
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Debra said the business was great. They told her what needed to be done and then they did it.
This review was collected via phone interview by Customer Research Inc.

TP
Telia P.
Kennewick, WA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018
Love this place.
I appreciate them.

BM
Belinda M.
Richland, WA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Belinda said the staff members were awesome and good to her. They gave her a ride to work while her vehicle was being serviced.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Kennewick, WA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Tim said the facility was fair and the service was done on time. He appreciates the service.
This review was collected via phone interview by Customer Research Inc.

GC
Glenna C.
Richland, WA
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Glenna said the staff was nice to her when they worked on her vehicle. They do the work right.
This review was collected via phone interview by Customer Research Inc.

RJ
Raeann J.
Sunnyside, WA
Land Rover LR4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Raeann said it would be nice if the vehicles would be washed when the customers pick them up.
This review was collected via phone interview by Customer Research Inc.

GK
Greg K.
Kennewick, WA
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018 Category: Service
Greg said he just got the vehicle back, and so far, everything looks great.
This review was collected via phone interview by Customer Research Inc.

MP
Myron P.
Kennewick, WA
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018 Category: Service
Myron said he was happy with the service from the business.
This review was collected via phone interview by Customer Research Inc.

NH
Nate H.
Pasco, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Nate said the staff is always friendly to him. They fixed the problem with his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
West Richland, WA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Ryan said they did a good job.
This review was collected via phone interview by Customer Research Inc.

PL
Paul L.
Kennewick, WA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Paul said the business has always provided great service and care.
This review was collected via phone interview by Customer Research Inc.

CG
Carlos G.
Pasco, WA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018
People and service
Never thought I would look forward to taking my car to the mechanic but with platinum automotive i kinda do lol great people awesome service.

AT
Arturo T.
Kennewick, WA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017 Category: Service
Arturo said they did a terrific job. They solved a problem he has had with his vehicle for three years. He was very pleased.
This review was collected via phone interview by Customer Research Inc.