Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


EC
Erin C.
West Richland, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Honest, fast, efficient
Ok, so whoever scheduled my appointment messed up putting it in the computer, but I was seen right away anyway and out the door in under half an hour. I had an Uber inspection and it was so affordable that it was definitely cheaper than driving.to Uber's designated mechanic in Yakima. They even wwnt above and beyond and let me know of some upcoming routine issues and gave me a very reasonable quote! Nice job, Platinum. Well done.

D
Dora
Kennewick, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
great place
Always very professional and can count to take care asap.
Thank you.

IZ
Ivan Z.
Kennewick, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Ivan said the staff were courteous and provided quick service.
This review was collected via phone interview by Customer Research Inc.

JT
Jason T.
Washington
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Jason said everything went great and he appreciates the service.
This review was collected via phone interview by Customer Research Inc.

JH
Jessica H.
Kennewick, WA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Jessica said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AV
Anthony V.
Kennewick, WA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
uber partner
S fast and friendly

BF
Bob F.
Kennewick, WA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Bob said they do good work, and are dependable and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Kennewick, WA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018
Fast, friendly, affordable
Always quick, always reliable, always affordable. Thank you.

TE
Tom E.
Kennewick, WA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Tom said this business had excellent customer service and they were friendly.
This review was collected via phone interview by Customer Research Inc.

RM
Robby M.
Kennewick, WA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Robby said he was happy with the work done.
This review was collected via phone interview by Customer Research Inc.

CD
Christian D.
Kennewick, WA
Chevrolet Corvette
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2018 Category: Service
Christian said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

DY
Duane Y.
Washington
Jaguar XJ6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Duane said the business was friendly, explained everything and fixed what they said they would.
This review was collected via phone interview by Customer Research Inc.

TD
Tony D.
Burbank, WA
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Tony said the business does good work.
This review was collected via phone interview by Customer Research Inc.

BB
Bryson B.
Kennewick, WA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Bryson said they are always good. He goes regularly.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Kennewick, WA
Dodge Intrepid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018
Fixed Oil Leak
Provide good customer service, fixed the problem and identified other issue that needed fixing. Work on with me on which items could be fixed now and switch could wait.

CW
Carol W.
Richland, WA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
Professional and fair
They treat me fair and honestly.

MR
Mark R.
Kennewick, WA
Pontiac Torrent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Mark said he received good service.
This review was collected via phone interview by Customer Research Inc.

RD
ROB D.
Kennewick, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Great warranty repair service
I've been a client of Platinum for at least 5 years and i just had them follow through with a dealer purchased warranty and they did great. Robert contacted the warranty company for me and got everything taken care of so Platinum could do the repair work. Thanks to all that helped...

LC
Lonnie C.
Kennewick, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Lonnie said he had a good experience. He had to take the vehicle back because of some problems, but the staff took care of it pretty well.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Mound City, SD
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018 Category: Service
Spoke with Susan. She said the business was prompt, timely, and the price quote was good. She is looking forward to returning with more work.
This review was collected via phone interview by Customer Research Inc.