Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

405 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


AS
Alex S.
Kennewick, WA
Chevrolet Traverse
Verified
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10/24/2017
Great service
Great service
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Thanks Alex always nice to hear were doin a good job

Nate Goetsch
Owner

AM
Amanda M.
Washington
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Amanda said the employees were honest. They provided straightforward service. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

CH
Curt H.
Kennewick, WA
Ford Escape
Verified
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10/17/2017 Category: Service
Curt said the inspection was fine, and there were no problems.
This review was collected via phone interview by Customer Research Inc.

RS
Ryan S.
Washington
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Ryan said the employees were professional. They provided easy service.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Kennewick, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Jason said they are awesome and they do a great job. They are also trustworthy.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Thanks for the 5 star review Jason we appreciate your business.

Nate Goetsch
Owner

MF
MARILYN F.
Richland, WA
Hyundai Santa Fe Sport
Verified
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10/09/2017
Friendly staff that takes excellent care of my vehicle.
I recommend Platinum to everyone I can. Nate has taken care of my vehicles for at least five years. Never disappointed with the service. Robert is awesome on the phone and at the counter. Very helpful.
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Thanks Marilyn Always great seeing you.

Nate Goetsch
Owner

AH
Ami H.
Kennewick, WA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Ami said they were amazing and the service was good.
This review was collected via phone interview by Customer Research Inc.

SY
Sonja Y.
West Richland, WA
Kia Rio
Verified
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10/09/2017 Category: Service
Spoke with Larry. He said every time he has been to the business, they have fixed the problems and in a timely manner.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Always a pleasure seeing you and your family Larry.  If we dont see you before then Happy Holidays!

Nate Goetsch
Owner

KM
Kristen M.
Richland, WA
Nissan Pathfinder
Verified
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10/06/2017
Great service, as always
I can always trust the job to be done right when I take it to Platinum. Thank you, guys!
NATHAN G., Owner from Platinum Automotive responded on 10/09/2017

Thanks Kristen glad we could help

Nate Goetsch
Owner

SL
Stephen L.
Richland, WA
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2017
Platinum....ever time
This is a fantastic shop. It has the feel of a place you can sit around an drink coffee and shoot the bull...while still providing professional impeccable services. Also probably one of the cleanest and most orderly shops I have ever observed. Nate and Robert have created a fantastic environment...and everyone should strongly consider them for all future vehicle needs.
NATHAN G., Owner from Platinum Automotive responded on 10/09/2017

Thanks Stephen Always a pleasure!

Nate Goetsch
Owner

SR
Shawn R.
Kennewick, WA
Isuzu Trooper
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017 Category: Service
Shawn said the employees were honest. They provided fair service. The quote was quick and easy. The service was excellent.
This review was collected via phone interview by Customer Research Inc.

JD
Jeff D.
Kennewick, WA
Ram Pickup
Verified
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09/28/2017
Experts in what they do at Platinum Automotive!
It's a great place to have my truck fixed. Thanks Nate for finding and repairing the issues I had with my vehicle.
It's working Great now! That's all I can ask of a very good Auto Maintenance facility .
NATHAN G., Owner from Platinum Automotive responded on 10/09/2017

Always enjoy seeing you Jeff!

Nate Goetsch
Owner

BH
Brooke H.
Pasco, WA
Acura TL
Verified
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09/23/2017
Great customer service
Very accommodating not pushy honest vibes

MB
Megan B.
Boise, ID
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
Megan said this business actually helped them on the same day. She appreciated everything that the staff did for her and she doesn't have the words to express her gratitude.
This review was collected via phone interview by Customer Research Inc.

WW
Warren W.
Kennewick, WA
Mercedes-Benz C320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Warren said the service was fantastic. It was completed in a timely fashion and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 10/09/2017

Thanks Warren glad we could help!

Nate Goetsch
Owner

AS
Aaron S.
Benton City, WA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Aaron said he did not have any problems. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JS
Joselyne S.
Richland, WA
Mitsubishi Montero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Joselyne said this business had low prices and she received good customer service.
This review was collected via phone interview by Customer Research Inc.

MC
Melanie C.
Pasco, WA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Melanie said she did not have any problems with their fine service.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Richland, WA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017 Category: Service
Steve said this business took care of him and they got the job done without overcharging him.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 10/09/2017

It was great to meet you Steve,  Glad we could help!

Nate Goetsch
Owner

NM
NATHAN M.
Pasco, WA
Dodge Pickup
Verified
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08/26/2017
Honors Warranty!!
I was fully prepared to spend money on a new problem, but they had the integrity to call me and let me know that the noose was actually covered under warranty from work they performed prior. They could have told me anything they wanted and I would have trusted them, now I trust them even more!