Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

422 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


DV
David V.
Washington
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
David said the staff members got him in and out fast. The service was great.
This review was collected via phone interview by Customer Research Inc.

MM
Marcus M.
Kennewick, WA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Service
Marcus said they provided good quality service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Kennewick, WA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
Michael said the business was outstanding. It was the best automotive experience he has ever had. They have the best mechanic he has ever dealt with on staff. They go above and beyond. He has never had to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

CP
Cynthia P.
Kennewick, WA
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Cynthia said she really appreciates the vehicle being done so quickly and the staff was friendly.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
West Richland, WA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
David said the service was good and the business went out of their way to get him in for repairs. He appreciated their work.
This review was collected via phone interview by Customer Research Inc.

CA
Chanda A.
Kennewick, WA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Chanda said this business was very informative, helpful and nice.
This review was collected via phone interview by Customer Research Inc.

WD
Wayne D.
Kennewick, WA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Engine replacement
Nate and his crew have taken great care of me and my family he is one of the few people I trust with our automotive repair. Engine replacement, Platinum Automotive and crew went above and beyond resoling some complex issues.

Recently took the vehicle on a 2K trip – with no mercy – pedal to the metal, No Problems. The vehicle runs better then ever Thanks to the high standards and perfectionist mentality Platinum Automotive.

One very grateful and satisfied customer.

JJ
Jose J.
Kennewick, WA
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Jose said the employees paid attention to details.
This review was collected via phone interview by Customer Research Inc.

WD
Wayne D.
Kennewick, WA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017
Used (new) car Review
Brought the car into Platinum to have them cheek it out. They found and fixed the issues on the vehicle, quickly, and efficiently.
The price was reasonable, and work was first-class. I have been a customer for several years, and will continue on with Platinum.

MG
Mark G.
Washington
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Mark said this business finished the work on time and came in under the quoted price. He appreciates that.
This review was collected via phone interview by Customer Research Inc.

MB
May B.
Kennewick, WA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017
Honda Element
Customer service is always great and they do a very good job on our vehicles.
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Thank You very much for your review.  Feels good to know were doing it right.  Happy Holidays!

Nate Goetsch
Owner

BW
Benny W.
Pasco, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Benny said the staff do great work, they're honest people and he was treated with integrity.
This review was collected via phone interview by Customer Research Inc.
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Thanks Benny always a pleasure

Nate Goetsch
Owner

SD
Shawn D.
Kennewick, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017 Category: Service
Shawn said the business is great.
This review was collected via phone interview by Customer Research Inc.

FS
Flower S.
Washington
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017 Category: Service
Flower said the employees provided great customer service. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Kennewick, WA
Mercedes-Benz Sprinter Crew Vans
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Jason said this business is down to earth. They are nice and easy to talk to.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Kennewick, WA
Jaguar XF
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Steve said the business is very good. They explained everything very thoroughly, and the service was friendly and courteous.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
Pasco, WA
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017
Always on point
They stand behind there work .

AS
Alex S.
Kennewick, WA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017
Great service
Great service
NATHAN G., Owner from Platinum Automotive responded on 11/08/2017

Thanks Alex always nice to hear were doin a good job

Nate Goetsch
Owner

AM
Amanda M.
Washington
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Amanda said the employees were honest. They provided straightforward service. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

CH
Curt H.
Kennewick, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Curt said the inspection was fine, and there were no problems.
This review was collected via phone interview by Customer Research Inc.