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UPDATE on 8/19/2023, pre-owned manager, Andrew McGrath, sat down at a table to go over the numbers of making a deal with my father-in-law. The others at the table were myself and salesman, Jesse Hibbard. The first thing out of Andrew’s mouth was in order to start this deal, was to remove the negative posts that “you” (he pointed at me) created.
The deal they wanted was for trading in the Bronco for a Tremor F-150 that came from Triple Crown in Stephenville. The deal was to mark up the trade-in value from $63k to $69k and lower the Tremor value by $590. Keep in mind, my father-in-law bought the Bronco for $74k and owned it for nearly 3 weeks and had less than 1,100 miles on it.
Andrew’s argument was that regardless of how many miles are on it or how long the vehicle was owned for, it’s considered a trade-in. That point is understood, it’s just how the customer is taken care of in the first place - that is the issue.
I called out the dealership for being shady in this situation. It’s flat out wrong for how the customer is being handled. Trading in the Bronco was only brought up because of the dealership damaging the Bronco in the first place. My father-in-law said that the service manager could not guarantee that fixing the back door would not show up on the Carfax. Andrew stated that it would not show up because someone at the dealership wrecked his Bronco in over $7,000 in damages, and that was not on the Carfax. I told him to provide my father-in-law something in black and white with his signature that it would not show up on the Carfax. He said he would not do that.
Andrew threw out slanderous/defamatory/libelous/malicious accusations to discredit me while sitting there in front of him. He stated that “every time [I’m] there, there’s an issue and there has not been a single positive thing from [me].”
I’ve only been there with my father-in-law whenever he has had an issue with any of his Ford vehicles that were caused by Platinum Ford.
Andrew made a phone call to the GM, Adam. Adam could not do anything more. We got up from the table. Andrew shook my father-in-law’s hand and left.
UPDATE on 8/23/2023: My father-in-law ended up going back to Platinum Ford on 8/22/2023 to trade-in his Bronco for the truck. He states that this was his best viable option with the situation that he’s in.
The next day, the GM, Adam Vincze, screenshot my reviews from various platforms and sent them to my father-in-law, stating that the reviews have not been taken down. My father-in-law did not respond.
The following day, Adam again, reached out about the screenshots. My father-in-law stated that they would not be removed because 1) it is not his accounts that made the reviews on those various platforms, and 2) these are facts about the dealership rather than opinions. Adam proceeded to call my father-in-law and mention that he will have his attorney speak to the son-in-law (me) about the reviews since he sees it as defamation.
My father-in-law informed about what was said. Since this is now considered a threat to me, and that I’m a federal employee that works for the United States Attorney’s Office, and we do not respond to threats very well, I emailed Adam to send all legal matters to me at work and provided my work address.