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The day after signing, the GM, Adam Vincze, texted me in regards to the negative review that was left from the first rotten deal. He asked me to take down the review. When I declined to take it down since it was all true, he told me that he was wiping his hands of me and to never come back to Platinum Ford again. He said to not come back and buy another vehicle or have my 2023 Tremor (that was just purchased the week before) in for service or repair. He stated that I would need to find another dealer to take care of me.
I began having issues with the new truck the weekend after purchasing. The truck had 350 miles on it when it first started acting up. I took a video the next time the truck started running rough, engine lights came on and the entire truck was shaking. I figured the video would help with diagnostics. On Wednesday, August 30th, I drove to Platinum Ford to speak with them about the issues with the truck and to let them see the video. When I arrived at the dealership, I went to the service desk, and asked for Casey (service supervisor). Casey came out to talk with my wife and me about the truck. While showing Casey the videos, a man walked up, and just stood there like he was waiting for Casey. He interrupted Casey, and asked for my name while reaching out to shake my hand and my wife’s hand. He introduced himself as Adam Vincze, the GM of Platinum Ford. Until this time, I’ve never met Adam Vincze. He said he told me they would not service my vehicles and I would need to find a different dealership to work with. I explained I wasn’t there for service, just to ask advice. He said that Casey was his employee, and that he would not be allowed to speak to me. I felt bad for Casey being in the middle of all of this. I could tell he wanted to help, but when Adam put his hand on his shoulder, Casey remained silent. I also pointed out to Adam that I purchased a new Ford truck with full Ford warranty. This was a Ford dealer and that warranty work should not be declined. Adam said he can deny anyone he chooses and that included me. My wife and I got back in our truck and left the dealership in total shock of how we had been treated.
If you receive poor service, leave a review stating the poor service you had received and then get banned from the business, that’s not business but more like retaliation or forced manipulation to clear your name to the public.
And just wanted to throw this out there that I test drove a 2022 Mustang Mach 1 Fastback at Platinum Ford. The salesman said the Mustang was ordered, purchased, and belonged to a Platinum Ford employee. The employee had a minor incident where the front bumper had to be replaced. I asked the salesman for pictures of the minor incident because the hood appeared to not line up properly in my own eyes. The salesman sent me images of the “minor” incident. To me, this was not minor and backed out of the possibility of purchasing. Salesman photos that were sent to me and a screenshot of the Mustang on Platinum Ford’s website can be found on Platinum Ford’s Google review.