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Tyrha G.

South Richmond Hill, NY

02/13/2024

Category: Service

**Beware of deceptive practices**

I recently had a highly disappointing and frustrating experience at Plaza Hyundai in Brooklyn and I feel compelled to share my story to protect other potential car buyers from falling victim to their deceptive sales practices. During my visit to Plaza Hyundai, I sought out to lease a new Hyundai IONIQ 5. I started the negotiation process with one of their sales representatives, Sal. During our conversation, Sal and his colleagues provided me with misleading information about the lease payment which has resulted in a significant discrepancy between the promised payment and the actual payment that I am now obligated to pay. Sal assured me that the monthly lease payment would be $600 based on the terms and conditions discussed during our negotiation. However, upon receiving the lease agreement the next day, I discovered that the actual monthly payment was significantly higher than what was represented to me. Even after the whole ordeal, we noticed that our 2024 Hyundai IONIQ 5 were missing rear rugs and even that they wouldn’t provide to us. The lack of transparency and the complete disregard for ethical business practices displayed by Plaza Hyundai is truly appalling. As a customer, I placed my trust in them to uphold honesty and integrity, only to be taken advantage of through their deceitful tactics. I strongly advise all potential car buyers to think twice before considering Plaza Hyundai in Brooklyn.

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