Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1657 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.1764706/5Overall Rating 4.1764706/5Overall Rating 4.1764706/5Overall Rating 4.1764706/5rating 4.1764706
Original
Overall Rating 2.05882/5Overall Rating 2.05882/5rating 2.05882rating 2.05882rating 2.05882
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


TR
Therese R.
King George, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Service
My overall sevice was great but my seats had black wheel dirt on them when car was returned to me.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


DB
Deandre B.
Fredericksburg, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Quick!
Friendly and fast service.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


Verified Customer
Stafford, VA
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Good service staff
Service department is always good. Fred manages staff well.
Disappointed that desk area is gone. It allowed quiet area to work and read. But understand since typically I was only one in area. How about a couple of desk in waiting area-pulling up a side table to work not comfortable.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager

NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/20/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


SR
Sydney R.
Culpeper, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
My ionic is very important to me.
I had a recall oil change and state inspection all done in 2 hours. They washed and vacuumed my car Thanks a lot.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


EG
Emily G.
Manassas, VA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Very good experience
Staff was friendly and forthright, work was done well. I’m very happy with the results.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


KP
Kathleen P.
Fredericksburg, VA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Top Notch Service
I'm always treated like family ever time I bring my vehicle in for service. Nicole always goes above and beyond to make sure her customers are taken care of!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


Verified Customer
Stafford, VA
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great service at affordable price
Great service and it’s affordable
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/17/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


BL
Benjamin L.
Locust Grove, VA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Friendly crew
Great crew
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/14/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


PR
Pamela R.
Fredericksburg, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Service
Nicole always provides excellent customer service and always courteous she’s the best also Fred the manager is always professional. I appreciate all that they do. The Best!!!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/13/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


AM
Anne Marie M.
Fredericksburg, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service
The service team at Pohanka Hyundai is awesome!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/13/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


Verified Customer
Fredericksburg, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great service
Service was quick and convenient and employees were very nice.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/13/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


EB
Ernest B.
Colonial Beach, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great
Everything was smooth I was in and out in no time.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/11/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


Verified Customer
Fredericksburg, VA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
complimentary oil change
Completed oil change/tire rotation in timely manner and car was washed. Service Advisor was helpful and professional.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/11/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


Verified Customer
Fredericksburg, VA
2007 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/10/2018 Category: Service
appointment vs walk-in
Why have an appointment schedule if you can't uphold your promise! Lame excuse!!!!!!!!!!!!!!!!!

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/10/2018 Category: Service
appointment vs walk-in
Better off walking in for service if your an appointment you will be in the holding pattern.....
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/11/2018

We do apologize for any inconveince you had on your service visit.  We have been a no appointment necessary business for a while now.  If you would like to further discuss your issues/concerns please contact our Service Manager Fred Pratt (540)322-5605. 

Thank You,

Nicole Reedy
Service Lane Manager


TU
Tracy U.
King George, VA
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
25k check up
Professional staff. Expeditious service!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/09/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


TH
Thomas H.
Fredericksburg, VA
2014 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Fast reliable service gr
Great
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/09/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


CA
Curtis A.
Fredericksburg, VA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
The group of professionals you have working their
service and personnel are great. Always happy and smiling and ready to help
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/09/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


JG
Janet G.
Fredericksburg, VA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2018 Category: Service
Thanks Pohanka Hyundai..!!
The Fuel System service that you recommended at my last scheduled maintenance has added 2 mpg to my city driving - taking a long road trip this summer and expecting to save a few $ in the highway driving as well..!!!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/09/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager


HO
Hugh O.
Fredericksburg, VA
2009 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Service on 2009 Santa Fe
Service Desk rep , Jarred ,
was helpful . but cost of material / labor seemed excessive .

WL
Wayne L.
Ruther Glen, VA
2014 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Friendly Service
The Manager "Fred" is always on top of things and ensures quality service.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 07/05/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit.


Nicole Reedy
Service Lane Manager