Pohanka Hyundai of Fredericksburg


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1177 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5rating 4.1
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
91% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A "
A
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:25 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/18/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Kylee G. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing"
Great service department, all the advisors were fabulous
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:32 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/18/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Stanley N. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Professionalism, courtesy and knowledgeable
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 11:58 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/16/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Jaleesa H. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service provided "
Will be a return customer for more great service!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/16/2017 04:59 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/16/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Alice H. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal service at its best."
Always treated with courtesy, timely servicing, professional job conducted.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 02:55 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/16/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Linda C. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Since my first purchase of Hyundai Elantra in 2014 I have always been impressed with the service at Pohanka Hyundai of Fredericksburg . "
I have always had excellent service. I find their personnel from sales, finance and maintenance to be very professional and knowledgeable about products and service.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 01:32 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/15/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Michael H. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Pohanka Hyundai Rating"
Acceptable
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:24 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/15/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"kkk"
jjj
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 02:44 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/15/2017

Please contact me at your earliest convenience to further discuss your issues/concerns with your service visit.

Thank You

Fred Pratt
Service Manager
(540)322-5605
fpratt@pohanka.com

Anne Marie M. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people and excellent service."
Excellent service! Staff is friendly and great to work with. I will definitely be back!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 02:43 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/15/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No Problem!"
Quick and easy with no surprises
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:48 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/14/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Robert B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Will definitely use again."
Fast service and not too pushy to do more than I wanted!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:49 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/14/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Edward S. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Your service writer...Dave has alway's been informative and helpful. I have used your service on three occasions, and each time treated with a professional attitde.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 03:46 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/15/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Barbara R. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Sales People, Nice environment"
Always enjoy going for Service. Service personnel are informative and courtesous
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 12:53 PM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/13/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Jeannette M. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personnel"
The personnel employed at Pohanka Hyundai are first rate. They greet the customers promptly, give us their full attention and explain any and all suggestions to keep our cars in great condition.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 10:06 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/13/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient & friendly"
Always courteous to us and considerate of the time it takes to complete the service. Offers water & coffee and TV to make us comfortable. They update us during the service as to how much longer. Good experience.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/12/2017 08:38 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/13/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

CARL L. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and efficient service"
The service was quick and efficient. It was literally less than 30 minutes for a 3750 mile check-up. Plus I like that Pohanka washes and vacuums your car as part of the service check.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:54 AM
Fred P. at Pohanka Hyundai of Fredericksburg responded on 11/13/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Angela A. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
I am totally satisfied
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 03:16 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/08/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Doris M. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service request"
Efficient, friendly and fast service, Thanks!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/08/2017 06:29 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/08/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service rep was very friendly and helpful."
Fast service.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/07/2017 09:20 AM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/07/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

Curtis A. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people and the service"
I am impressed with Pohanka service department
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 06:40 PM
Nicole R. at Pohanka Hyundai of Fredericksburg responded on 11/07/2017

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business!

Fred Pratt
Service Manager

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