Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1585 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.2857114/5Overall Rating 4.2857114/5Overall Rating 4.2857114/5Overall Rating 4.2857114/5rating 4.2857114
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


BG
Bobby G.
Stafford, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent customer service I
My Sonata was towed to Pohanka and upon arrival I was greeted by service advisor Mr David Lopez. David took immediate charge of my service intake and provided me with the best service that I ever experienced. The service was $80.00 cheaper than my usual service providor and the work was completed in the aloted time as promised. Pohanka is my new service center and David is my new service representative. Thank Pohanka, great job.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


BJ
Bobby J.
Fredericksburg, VA
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Service Plus
Service Desk Reps are friendly and are easy interface with. I get the feeling I'm important to the dealership.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


GH
Gerald H.
Baltimore, MD
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Best service
Have not been let down yet in 8 years. They really try hard with good service to keep you coming back.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


Anonymous avatar
Verified Customer
Fredericksburg, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Excellent Customer Service
Great customer service. Helpful, courteous, and expedient.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


JW
Jeannette W.
Spotsylvania, VA
2015 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Overall Experience with Pohanka Hyndai of Fredericksburg.
Everyone is very friendly and courteous and always make sure that the customers are comfortable while waiting on their vehicle to be serviced.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


TH
Tommy H.
Stafford, VA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Quick quality service that is on time
Excellent service
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/23/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


FD
Frank D.
King George, VA
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Oil change
No appt. Sat Morning Service was lightning fast. Can't beat service. On line coupon was honored. Bonus!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/22/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


AJ
Ashlee J.
Stafford, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Great Customer Service and Timely
This was my first visit to the Fredericksburg location and I am highly impressed!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/21/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


PD
Patricia D.
Fredericksburg, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
service is good and great people who always try to be helpful
I most definitely would recommend this business
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/19/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


DL
Diane L.
Locust Grove, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Regular Maintenance
Friendly atmosphere!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/19/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


JS
Juanita S.
Fredericksburg, VA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Excellent Service
Service always excellent because of Nicole. It's because she's very knowledgeable and treats a customer with the upmost respect!!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


Anonymous avatar
Verified Customer
Spotsylvania, VA
2016 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Good
Went in had oil changed, paid and left. Nothing spectacular but definitely no complaints.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


AC
Ambre C.
Fredericksburg, VA
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Friendly customer service
Very helpful and advised every step of the way
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/18/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit


Nicole Reedy
Service Lane Manager


WS
Willie S.
Fredericksburg, VA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Thanks THanks
Mr. Lopez has my vote
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/17/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager


JM
Judy M.
Spotsylvania, VA
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
I have been very pleased with the service that i have received
I have been very pleased with the service that I have received so far.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/16/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager


Anonymous avatar
Verified Customer
Fredericksburg, VA
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Awesome
David is great! The technicians are awesome! Just an overall great feeling in the service department!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/16/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager


DS
Darlene S.
Ruther Glen, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Excellent customer service
I really appreciate the greeting I received when I drove up before getting out of my car.

I was planning on washing my car after my service and it was a wonderful surprise to see that hyundai gave me a car wash. Nice!
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/16/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager


SB
Sarah B.
Fredericksburg, VA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent Service
I came in for a flat tire. The service staff got me in and out fairly quickly. Everyone was very pleasant and efficient, and I love that they always put my car through the wash and vacuum the inside.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/16/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager


TL
Terry L.
Spotsylvania, VA
2005 Hyundai Tiburon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Very friendly
Took care of my AC. Had breaks done earlier, work great.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/16/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager


Anonymous avatar
Verified Customer
Fredericksburg, VA
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent servive
Great customer service, helpful, answered my questions easy to understand.
NICOLE R. from Pohanka Hyundai of Fredericksburg responded on 05/16/2018

Thank you for your business and for taking the time to fill out the review. Our goal is to provide top notch service for each and every customer. We appreciate your business and look forward to seeing you on your next service visit

 
Nicole Reedy
Service Lane Manager