Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2212 Reviews

ReScore Reviews™ (90)

ReScore
Overall Rating 4.7444478/5Overall Rating 4.7444478/5Overall Rating 4.7444478/5Overall Rating 4.7444478/5rating 4.7444478
Original
Overall Rating 2.32222/5Overall Rating 2.32222/5rating 2.32222rating 2.32222rating 2.32222
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JA
Joseph A.
Newark, DE
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Awesome and Knowledgeable
Rachel Harris made me feel welcomed and was very comfortable explaining what I needed to get done step by step.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/17/2018

Thank you very much! She has been doing a fantastic job and really cares!

Michael Bistline
302-453-6800 ext 3515

RH
Raymond H.
Wilmington, DE
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Brad's #1 again
Brad Scheib was excellent as usual. The Service Department is the best around.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/17/2018

Thank you very much! We really appreciate your business and the compliment. We look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Wilmington, DE
2005 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great service!
All employees were helpful! Got my car in and out in no time!
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/17/2018

Thank you very much! We try to not take up much of your valuable time!

Michael Bistline
302-453-6800 ext 3515

WG
William G.
Lewes, DE
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Quick in and out.
Good experance.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/17/2018

Thank you very much!

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Newark, DE
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Brakes and Rotors
Done in a timely manner. Friendly customer service. Overall positive experience!
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/16/2018

Thank you very much!

Michael Bistline
302-453-6800 ext 3515

PM
Pamela M.
Wilmington, DE
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
It is all about the post purchase interaction with the dealership!!
You can buy a car at many places, but you can't get the Porter service any place else.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/16/2018

Thank you very much for the 5 stars and the wonderful review!

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Newark, DE
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Caring and Kind with great service!
Brad is always great and helpful. He makes great recommendations for our families safety!
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/16/2018

Thank you very much! He takes a lot of pride in serving his customers like he would family.

Michael Bistline
302-453-6800 ext 3515

PW
Patricia W.
Newark, DE
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Great service
Friendly and fast service
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/15/2018

Thank you very much!

Michael Bistline
302-453-6800 ext 3515

AW
Andrew W.
Avondale, PA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Thanks!
Appreciate the good service
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/15/2018

Thank you very much!

Michael Bistline
302-453-6800 ext 3515

LK
Lawrence K.
Wilmington, DE
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Professional and friendly service
From purchase to service to trade in for our next Hyundai, Porter is our go-to dealer.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/15/2018

Thank you very much! We look forward to providing many more years of great service. Thank you for choosing us and we look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515

KM
Keith M.
Wilmington, DE
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Service manager and service tech separately caused me delays and frustrations.
Worst experience ever had at Porter
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/15/2018

I am very sorry to hear of your experience. I will be in touch.

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Middletown, DE
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Fast service
Service consultants very nice and knowledgeable. Not pushy to do unnecessary maintenance on vehicle. Honest company and mechanics and the reason I continue to go back for service is also because the service is quick.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/15/2018

Thank you very much! We take pride in our honesty and never recommending anything a vehicle doesn't need. 

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Collingswood, NJ
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
My review
Your mechanic John Thomas is the best mechanic i know. He was lightening fast putting my engine in. Thank you all for all your help. Great job
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/12/2018

Thank you very much! JT does a phenomenal job and we are glad to have him. Thank you for allowing us to serve you!

Michael Bistline
302-453-6800 ext 3515

JB
Justin B.
Elkton, MD
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great service as usual
The service team at Porter Hyundai always take good care of my car. Very easy going staff and willing to make every accommodation needed.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/12/2018

Thank you very much! We try and take care of our customers to the best of abilities every time. We look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515

IW
Isaac W.
Wilmington, DE
2011 Hyundai Equus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Equus Repai
None
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/12/2018

Glad everything in service went well and you were pleased. Sorry to hear about the damage from the towing company. Hopefully they are taking care of for you. Let us know if we can be of any help.

Michael Bistline
302-453-6800 ext 3515

RS
Richard S.
Newark, DE
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Scheduled Maintenance
I depend on Porter to help me fulfill my warranty obligations, keep my car running well, and maintaining all safety features. I am totally satisfied with their work and professionalism.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/11/2018

Thank you very much! We will always be here for you!

Michael Bistline
302-453-6800 ext 3515

SC
Sue C.
Wilmington, DE
2009 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
My experience
The service rep was very helpful. Once I had to come back, he did his best to accommodate my schedule. I appreciated getting a loaner car, so I could do everything I needed to do. I was disappointed that I had to return and pay extra for a problem, related to, but not the same as, the original one. However, at this point, my rep did everything possible to lower the cost and get me on the road.
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/11/2018

Thank you. We are sorry you had to come back but we were happy to give you the best service possible. It is always our pleasure to serve you. Hopefully next visit we can earn the fifth star!

Michael Bistline
302-453-6800 ext 3515

GB
Gangadhara B.
Newark, DE
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Quick and efficient service
Quick and efficient service
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/11/2018

Thank you very much!

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Newark, DE
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great job
Great place
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/10/2018

Thank you very much! We hope to see you again real soon!

Michael Bistline
302-453-6800 ext 3515

Verified Customer
Middletown, DE
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Service review
Service experience was very goog
MICHAEL J B., Service Manager from Porter Hyundai responded on 10/10/2018

Thank you very much!

Michael Bistline
302-453-6800 ext 3515