ReScore Reviews™ (55)

ReScore
Overall Rating 4.6181818/5Overall Rating 4.6181818/5Overall Rating 4.6181818/5Overall Rating 4.6181818/5rating 4.6181818
Original
Overall Rating 2.24074/5Overall Rating 2.24074/5rating 2.24074rating 2.24074rating 2.24074
95% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, honest and timely service!"
Tony was wonderful! He was professional and took his time explaining what services were due on my Hyundai. As I waited in the lounge area, he touched base with me to let me know how things were going and and expected time when I would be on my way. It's rare to come across such excellent customer service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 12:16 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/15/2017

Thank you very much for the excellent feed back. Tony takes a lot of pride in his work. We look forward to seeing you again!

Michael Bistline
302-453-6800 ext 3515
Thomas J. on 12/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick service"
Waiting for final report.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 12:08 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/15/2017

Thank you. Hopefully next visit we can earn the fifth star.

Michael Bistline
302-453-6800 ext 3515
Anil P. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt Service"
Service was prompt and complete
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/15/2017 04:56 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/15/2017

Thank you very much!

Michael Bistline
302-453-6800 ext 3515
Dorothy J. on 12/14/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Just okay "
The dealership makes no effort to accommodate their luxury car owners.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 03:07 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/15/2017

Thank you for the feed back.

Michael Bistline
302-453-6800 ext 3515
David B. on 12/14/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"So so"
Service was satisfactory but i realized after the recall problem was rectified my steering wheel is no longer aligned as was before the car was worked on
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/14/2017 09:58 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/14/2017

Thank you for your feed back. I am sorry your wheel was not straight. We would be happy to correct it at your earliest convenience. We apologize for making you have to come back and will definitely make sure we improve.

Michael Bistline
302-453-6800 ext 3515
Axel S. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Toni was knowledgeable and pleasant."
Appreciated there prompt, professional service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 09:53 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/14/2017

Thank you very much!

Michael Bistline
302-453-6800 ext 3515
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Appointment "
Pleasant and knowledgeable staff. Excellent communication and purchasing a new Genesis!
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 11:40 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/14/2017

Thank you very much for not only the service visit but your purchase. Congratulations on your new genesis! We look forward to seeing you in your genesis for service!

Michael Bistline
302-453-6800 ext 3515
Donald P. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"took care of tsrb nicely"
good prompt repair thanks
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/13/2017 10:26 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/14/2017

Thank you very much! We look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
I received excellent service.
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 09:48 AM
C6446535d2e93a0f735c21c0d661ed04?s=28
Michael J B., Service Manager at Porter Hyundai responded on 12/13/2017

Thank you very much!

Michael Bistline
302-453-6800 ext 3515
Elizabeth B. ReScore Review on 12/14/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great management and sales associates!"
After a less than satisfactory service experience, I immediately received a call from the service manager. He was extremely courteous and addressed all my concerns in a professional manner. This is a great dealership!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 05:58 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Disappointed!"
Sent my husband to have oil changed and possibly tire rotation. Had a coupon for the tire rotation. Husband only requested oil change. An additional service was performed. The receipt is unclear what was done. We were charged almost ninety dollars when we expected to pay less than forty.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 05:58 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/13/2017

I am very for the miscommunication. That is definitly not how we do business here. I am glad we had a chance to talk and thank you for giving us the chance to show you we can do better. Have a wonderful holiday season!

Michael Bistline
302-453-6800 ext 3515
Gwendolyn G. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The person was very helpful "
The service was very good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 03:07 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/13/2017

Thank you very much for the five stars and the feed back.

Michael Bistline
302-453-6800 ext 3515
Katherine S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Thank you for prompt service and explaining work that was done
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 10:25 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much! We appreciate the thank you but that is how it should be done every time! Thank you for choosing us and we look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515
Arthur O. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people that you deal with"
all work done in a timely manner
people are helpful and pleasant
facility is clean and comfortable
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 09:02 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much! We do appreciate your business and we look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515
Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ok"
ok
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/12/2017 08:39 AM
C6446535d2e93a0f735c21c0d661ed04?s=28
Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much!

Michael Bistline
302-453-6800 ext 3515
Whitney A. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Whitney A"
The overall service is amazing!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 07:13 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much! We all take pride in serving our customers to the best of our abilities. We truly try and treat everyone like family. Thank you for your business and we look forward to seeing you again!

Michael Bistline
302-453-6800 ext 3515
Ed L. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timeliness and friendliness"
Staff are quick to call with updates, status, or questions. They are extremely friendly and a pleasure to deal with. Costs of repairs are reasonable.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 01:08 PM
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Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much! We couldn't ask for a better review!

Michael Bistline
302-453-6800 ext 3515
Peter Z. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Vera Cruz Service"
I come to Porter 1st because the Service Adviser ( Jeff , I trust) and 2nd because of the quality of workmanship. I don't want a Service Adviser to push more repairs on me that I don't need.
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 11:10 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much! We treat every customer like a memeber of the family. We would never recommend anything that wasn't needed. We are also always happy to show you anything on your vehicle just to put you at ease. Thank you for your trust and for choosing us. We look forward to serving you again!

Michael Bistline
302-453-6800 ext 3515
Verified Customer on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great"
Great group of people
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/11/2017 05:54 AM
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Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you. Hopefully on your next visit we can earn the fifth star.

Michael Bistline
302-453-6800 ext 3515
Verified Customer on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"well done service"
easy to schedule , timely work performance , Saturday service is a great help for work vehicles...
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/10/2017 11:01 AM
C6446535d2e93a0f735c21c0d661ed04?s=28
Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much!

Michael Bistline
302-453-6800 ext 3515
Carlo F. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service!"
I initially went in for just an oil change, but the service team was able to take care of some needed repairs. The service team was professional and the repairs were taken care of efficiently and for less than what I expected.
Vehicle: 2003 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/09/2017 06:16 PM
C6446535d2e93a0f735c21c0d661ed04?s=28
Michael J B., Service Manager at Porter Hyundai responded on 12/12/2017

Thank you very much for the excellent review! We are always glad to help!

Michael Bistline
302-453-6800 ext 3515
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