Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1507 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.0256397/5Overall Rating 4.0256397/5Overall Rating 4.0256397/5Overall Rating 4.0256397/5rating 4.0256397
Original
Overall Rating 1.9743562/5rating 1.9743562rating 1.9743562rating 1.9743562rating 1.9743562
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GF
Gail F.
Lakeside, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great Employees
Noe and Amanda are awesome to work with. Good customer service. I'm grateful.
KYLE C. from Poway Hyundai responded on 02/18/2019

Thank you so much for taking the time to review your experience with us.


BC
Bonnie C.
Poway, CA
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Nothing to add
Nothing to add
KYLE C. from Poway Hyundai responded on 02/15/2019

Thank you so much for taking the time to review your experience with us.


CB
Carlyn B.
San Diego, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Oil/filter change at Poway Hyundai
Friendly, efficient, not pushy
KYLE C. from Poway Hyundai responded on 02/14/2019

Thank you so much for taking the time to review your experience with us.


RI
Robin I.
Ramona, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Professionalism
Pleasant and efficient
KYLE C. from Poway Hyundai responded on 02/13/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Awesome
Noe and Erik were great as always
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


DM
Doug M.
San Diego, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Great sevice
Like always very professional and very informative, thanks again
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Car service
Acceptable but prices are higher than average
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


SZ
Shan Z.
San Diego, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
nice service, short waiting time
nice service, short waiting time
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


BR
Barbara R.
San Diego, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
New Brakes
Eveyone is very friendly and courteous . Very helpful .. I trust them in the service dept .
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Comfortable experience
comfortable lounge with large television and free coffee. The car technicians also asked lots of questions and seemed like they genuinely cared about my car. Pretty great service if you ask me.
KYLE C. from Poway Hyundai responded on 02/06/2019

Thank you so much for taking the time to review your experience with us.


DH
Dan H.
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Excellent service with loads of courtsey
Everyone there was great. From the person that helped to the supervisor all the way to the shuttle driver.
KYLE C. from Poway Hyundai responded on 02/06/2019

Thank you so much for taking the time to review your experience with us.


VC
Victoria C.
Chula Vista, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Top Notch Customer Service
Great, friendly customer service. Noe communicated very well and helped walk me through services that were covered under my warranty. Did not feel like I was being sold on services I didn’t need or being taken advantage of.
KYLE C. from Poway Hyundai responded on 02/06/2019

Thank you so much for taking the time to review your experience with us.


AG
Albert G.
San Diego, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
The people
The people in this dealership are great.
KYLE C. from Poway Hyundai responded on 02/06/2019

Thank you so much for taking the time to review your experience with us.


MD
Matthew D.
Ramona, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Recall fix
They did a great job on my recall.
KYLE C. from Poway Hyundai responded on 02/06/2019

Thank you so much for taking the time to review your experience with us.


TT
Tamara T.
Ramona, CA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2019
Ammended Review
The service department reached out to me after I expressed that I was not happy about a very long wait time. They apologized and asked for a second chance. I'm looking forward to the next appointmemt where I'm sure they will do better. Thank you service department.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/04/2019
Very long wait time
My son took my car down for it's first oil change and tire rotation. I scheduled it for 1:30 pm and let it be known that he would be waiting for it there. He texted me at 3 pm saying he was still there. I recommended asking them how much longer it would be, he did and was told 20 more minutes.They finished at 3:30. He was there for 2 hours for an oil change and tire rotation. I give 2 stars because the salesman who sold me the car was GREAT and they accepted my oil change coupon even though it had expired. I would love to continue having my car maintenance done by the dealer but not when it takes 2 hours.
KYLE C. from Poway Hyundai responded on 02/05/2019

Thank you so much for taking the time to review your experience with us. We appreciate the feedback and will be contacting you to gather more details in hopes of improving your future experiences with us.


GT
Gary T.
Poway, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Service Dept.
Best Service department in town
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


DB
David B.
Ramona, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
The entire staff was attentive, helpful, thorough and bent over backwards to accommodate my time schedule.
My 60K mile service experience was excellent! And my Sonata was spotless when I picked it up!!
KYLE C. from Poway Hyundai responded on 02/11/2019

Thank you so much for taking the time to review your experience with us.


J
J.
Poway, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
GREAT SERVICE
Had great service from Amanda and the service manager Kyle, Thanks Again
KYLE C. from Poway Hyundai responded on 02/06/2019

Thank you so much for taking the time to review your experience with us. We appreciate the kind words.


SS
Shelli S.
San Diego, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Hyundai Service Department
They offered a prompt resolution.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/02/2019 Category: Service
Average
Was offered a car wash after routine maintenance that was not performed.
KYLE C. from Poway Hyundai responded on 02/04/2019

Thank you so much for taking the time to review your experience with us. We will be contacting you today to resolve any concerns you have and we will make sure your vehicles gets cleaned as promised.


SC
Sang C.
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2019 Category: Service
Very Good
My service place was southbay hyundai before I moved to san diego (poway hyundai). I think that was good. And i will visit there next time.