Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

500 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


JH
Jonathon H.
Omaha, NE
Ford Police Interceptor
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2019 Category: Service
Jonathon said he had to return his vehicle to correct the same issue.
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Powers Automotive Services Inc responded on 02/27/2019

Johnathon, I want to explain a bit more on the details of the repairs and the cause of the problem but first I appreciate the feedback so we can use that in a postive way in making sure we resolve these issues before the customer gets the vehicle back.  

The corrosion that that seeps into the conttrol module board from a knick in the wiring can cause quite a diagnosis nightmare.  In your vehicels case the corrosion was seeping through the wiring that had a spot that was knicked or worn through near the connector to the module.  To have the corrosion seep into the module over time moisture will have to travel through the spot of the compromised wire through the connector terminals that are in the module connector.  We had thought the terminals were cleaned up enough.  We go the route to repair that is in my opinion the best choice for the customer.  The complete wiring harness wiring harness replacement is the only way we can purchase the connector for the ABS module.  The cost of doing that is scary.  We have very good results in cleaning the terminals and using dialective grease in the connector  so we do not need to go the wiring harness replacement route. 

Once again we apologize for the inconvience of having to bring the vehicle back and thank you for your your review.  


HH
Hunter H.
Omaha, NE
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2016 Category: Service
Hunter said they kind of tried to overcharge him on some things.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Omaha, NE
Mercedes-Benz 380SL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2015 Category: Service
Laura said she asked for an estimate before the work was done and she did not get that.
This review was collected via phone interview by Customer Research Inc.
Jeff P. from Powers Automotive Services Inc responded on 04/25/2015

Laura is correct on this.  I was thinking the car belonged to a different customer and that is where the confusion came from.  We took care of the bill to a little over half the cost.  Laura stated that she knew there would be a charge for looking at the car and I understand her 3/5 rating due to the confusion and the ultimately not getting a estimate.  We will use this experience to make sure that this does not happen again to any her or any other customers in the future.  


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