Prime Hyundai South


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1002 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.6800024/5Overall Rating 4.6800024/5Overall Rating 4.6800024/5Overall Rating 4.6800024/5rating 4.6800024
Original
Overall Rating 2.36/5Overall Rating 2.36/5rating 2.36rating 2.36rating 2.36
96% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Survey response"
Suggestions left on last page. I am not typing them again
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:41 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/18/2017

Good afternoon Kathleen,
Thank you for your feedback first I would like to apologize for the confusion  I must admit the on line service scheduling does not provide time estimate and not 100% accurate on recall information, we need to verify every vehicle through  Hyundai's service portal adding an additional step during the process.
Have a nice evening,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The workers are great, "
First if, my Santa Fe has been one of the best car purchases I have made. It feels still like a new car. The workers have all been professional. I have never had a bad experience here. O
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 06:25 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/18/2017

Good afternoon Donna,
Thank you so much for the great comment and the 5 star service rating.
Have a nice night,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Jennifer B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Makes car buying and car maintenance easy"
Great online booking, nice staff, thorough service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 02:14 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/18/2017

Good evening Jenifer,
Thank you for the kind comments and the 5 star service rating.
Have a nice night,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Facility is fantastic, clean and modern; the parking lot has ample parking. The old place in Quincy was a nightmare in every way. Service reps are great and everyone is friendly. I get the feeling you have the female sales people where short short skirts and stiletto high heels. It’s pretty obvious and very unprofessional. Women should wear business suits just like the men.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 10:52 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/17/2017

Good morning Mary,
Thank you for your feedback, I will forward your survey to the General Manager.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Herminigilda C. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All the small things matter"
Went in for a recall. They went as far as topping fluids and replacing a burnt lamp at no extra charge. Best service team ever.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/15/2017 05:03 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/16/2017

Good morning Herminigilda,
Thank you so much for the kind comments.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Neusa R. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The environment is so inviting and friendly."
I love going to Prime Hyundai South because the employee really make you feel comfortable and they really take care of my car. They are friendly and keeps you updated on what is happening with the service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/14/2017 05:34 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/16/2017

Good morning Neusa,
Thank you so much for the kind comments we all are happy to help and make your service experience comfortable.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
My car was clean and ready for me when I came to pick up the car. The service was honest and everything was listed in detail about what was done.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/13/2017 07:38 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/16/2017

Good morning Christopher,
Thank you for the the kind comments and 5 star service rating.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Julia A. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prime Hyundai Great Service"
Customer Service was excellent. Very relaxing place to wait for my vehicle.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/13/2017 07:07 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/16/2017

Good morning Julie,
Thank you for the kind comments and 5 star service rating.
Have a great day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable "
Very efficient friendly and honest 👍
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:46 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/12/2017

Good evening Mary,
Thank you for the kind comments and the 5 star service rating.

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
the service agent was great !! She was very friendly
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 11:18 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/11/2017

Good afternoon Benjamin,
Thank you so much for the nice comment and the 5 star service rating.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Deborah R. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service always"
Got appointment right away, explained what had to be done, pleasant woman and not pushy
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 04:25 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Deborah,
Thank you so much for the kind comments and 5 star service rating.

Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
ERICKA F. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Efficient!"
My car was refreshed inside and out.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 07:28 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Ericka,
Thank you for the kind comments and the 5 star service rating.

Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Eyad Z. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people very attentive , pleasant and professional. Listened carefully to my concern and explained the job and kept me up to date."
excellent
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 01:32 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Eyad,
Thank you so much for the kind comments the staff really appreciate such a great survey.

Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Deborah P. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean, friendly personnel"
great service
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/09/2017 01:24 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Deborah,
Thank you for the kind comments and the 5 star service rating.

Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Francis P. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience as Usual !"
Made my appt ahead of time and they took me right away, went over everything with me, told me how long it would take etc... Great staff , very knowledgeable, friendly and they make sure to kep yuo inthe loop through the whole visit !
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/09/2017 12:37 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Francis,
Thank you so much for the great comments where all happy to help.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
James D. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient & Professional "
Mike Mitchell does a nice job explaining your car's strengths and future needs. I'll be back soon for rear brakes as the tech examined them to 3 cm. Well done on both ends.
- Jim Dolan
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/09/2017 12:02 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning James,
Thank you for the kind comments regarding Mike where all happy to help see you @ your next service.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Richard Y. on 10/09/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Overall Service "
5 Stars
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 11:55 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Richard,
Thank you for taking the time filling out our survey and the 5 star service rating.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Dana D. on 10/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I'm happy with the car and dealer but it appears it had a unique problem"
The overall experience was good.The staff was helpful. It just took way to long fix.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/08/2017 07:06 AM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Dana,
Happy to hear the hesitation bucking concern has been taking care of. Once again thank you for your patience it did take to long. Have a great trip to Florida see you in the spring for regular service.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My first oil change"
Friendly, fast service.. great waiting area and they even washed my car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/06/2017 05:41 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/10/2017

Good morning Jean,
Thank you for the kind comments where all happy to help.
Have a nice day,
Vincent

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
Chris G. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service team"
Went in for a brake inspection not know Hyundai brake pads were so good. Use to going 20k and needing brake pads. Took 30 min said I was good for 20k more they even fixed a recall and washed my car all for no charge thanks again
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/05/2017 04:20 PM
Vincent P., Service Director at Prime Hyundai South responded on 10/06/2017

Good morning Chris,
Thank you for coming in for service we can recheck your brakes every time you come in @ no charge.

Have a nice day,
Vincent 

Vincent Perri
Service Manager
857-403-4024
vperri@driveprime.com
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