Reviews
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William T.
Virginia Beach, VA
Toyota Tacoma
Verified Customer
William said the service was easy and there were no problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
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William T.
Virginia Beach, VA
Toyota Tacoma
Verified Customer
William said the service was easy and there were no problems.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Chanel N.
Norfolk, VA
Chevrolet Cruze
Verified Customer
Chanel said the employees worked with her and got the parts that she needed in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Monica G.
Norfolk, VA
BMW 5 Series
Verified Customer
Easy. Fast, availability, service
They are fast and good at what they do.
Recommended
MW
Mike W.
Norfolk, VA
Chevrolet Uplander
Verified Customer
Good experience
Good, honest, and reliable car care.
Recommended
JD
John D.
Toyota Highlander
Verified Customer
have had a great relationship with Rick for several years and always treats me with respect.
Went in for regular maintenance, oil change specifically. got me in quickly and his technician was awesome. would give Princess Anne Auto an opportunity.
Recommended
LS
Lisa S.
Norfolk, VA
Nissan Altima
Verified Customer
Lisa said the reception could improve. The staff wasn't aware of what was going on. They didn't even notice when she walked in. She had to wait until she was noticed, but the service was great. The vehicle turned out beautiful.
Recommended
This review was collected via phone interview by Customer Research Inc.
Richard P. from Princess Anne Automotive Center responded on 07/22/2019
Hi, Lisa. We are terribly sorry that you weren't promptly greeted. Things can get a little hectic at the front desk, but that's no excuse. We pride ourselves on our customer service, and comments like this can only help us improve, so thank you for the honest feedback.
LE
Lisa E.
Norfolk, VA
Honda Pilot
Verified Customer
Honest and knowledgeable
My mom found this place a few years ago and ever since we have been coming here. All of the employees have been nice, explained things to us, were honest and knowledgable, and have reasonable prices. I would highly recommend Princess Anne Automotive Center.
Recommended
Richard P. from Princess Anne Automotive Center responded on 07/22/2019
Thanks so much for the review, Lisa. We love all of our customers, but we owe our success to our many long-time customers who tell their friends and family members about the great work we do.
AB
Amanda B.
Norfolk, VA
Chevrolet Malibu
Verified Customer
Great Customer Service!
Ever since my first time, there has been excellent customer service. Never have I noticed a bad attitude. They're always so professional and do all they can to be of great assistance to you! Princess Anne Auto Care is the ideal place for car service!
Recommended
GS
George S.
Virginia Beach, VA
Toyota RAV4
Verified Customer
George said the business was quick and easy.
Recommended
This review was collected via phone interview by Customer Research Inc.
MD
Meredith D.
Virginia
Honda Fit
Verified Customer
Meredith said everyone was really friendly, and it was very easy to bring the vehicle in and have them look at it.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Gary T.
Virginia
Ford F-150
Verified Customer
Gary said the employees took care of his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
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William W.
Norfolk, VA
Hyundai Entourage
Verified Customer
Customer service
Always take care of the customer. Always greet them by name. Always give you an estimated on what it costs to fix your vehicles.
Recommended
AK
Alexis K.
Norfolk, VA
Chevrolet Malibu
Verified Customer
Affordable, great customer service
I’m not from Norfolk and I have struggled to find a automotive company that doesn’t try to bamboozle me out of money! Scheduling my tuneup was super easy and the quote over the phone was very close to what I was charged! I was very surprised to find such an honest business around here. My husband and I finally found our place to go! We will be back :)
Recommended
PI
Prosper I.
Norfolk, VA
Kia Optima
Verified Customer
Prosper said he liked the service he received from the staff.
Recommended
This review was collected via phone interview by Customer Research Inc.
HP
Harry P.
Virginia
Toyota Camry
Verified Customer
Harry said the employees were honest. They completed the service right.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jacie B.
Virginia
Honda Accord Sdn
Verified Customer
Jacie said the staff give fast service and they are very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jason E.
Richmond, VA
Toyota Land Cruiser
Verified Customer
Consistently
I’m glad my parents and I have somewhere we can take our vehicles that’s honest and does great work. Thank you.
Recommended
MB
Maryln B.
Norfolk, VA
Chevrolet Sonic
Verified Customer
Maryln said she has been going to the business for years.
Recommended
This review was collected via phone interview by Customer Research Inc.
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William W.
Norfolk, VA
Hyundai Entourage
Verified Customer
Customer Service
Excellent customer service. Work was completed in 1 day .
Recommended