Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

711 Reviews

96% Would Recommend
Latest Review 7 days ago

Reviews


DG
DAVID G.
Springdale, MD
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Proctor
Excellent

GW
GUY W.
Seat Pleasant, MD
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Totally satisfied with repair services.
I was totally pleased with the services that I received at Proctor's Foreign Auto Services. Everyone from Mr. Proctor the receptionist and the repair service staff treated me with respect, courtesy, and complete professionalism. I really had a laundry list of needed repairs, Mr. Proctors experience and knowledge was apparent, it showed itself in the way that he explained and made sure that I understood every item listed on the diagnostic readings and what needed to be done.
What was best is that he even worked with me to keep the price affordable. Thank you, Mr. Proctor, for providing that old school service that we have come to forget.

RL
REGINALD L.
Hyattsville, MD
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Excellent
Excellent service, very good customer service!!

WJ
WAYNE J.
Springdale, MD
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Their quality of work performed
I’ve never had a bad experience when I had to take my vehicle in for any servicing. Mr. Proctor is always very professional when he deals with his customers. He’s the only mechanical shop that I will take my Benz to be serviced for and problems.

BG
BRENDA G.
Hyattsville, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Exceptional Service
Proctor's Auto is one of the best foreign car service centers in PG County, Maryland. I have to tell you Proctor's Auto has reasonable prices and excellent/knowable mechanics servicing your vehicle. You can't go wrong with Proctor's Auto Service Center in New Carrollton, Md.

FE
FAUNETT E.
Greater Landover, MD
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Excellent service...professional staff
Called...they were very courteous and accomodating with scheduling and rescheduling.

JD
James D.
New Carrolltn, MD
BMW 740iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
James said this business always does a great job on his vehicle. They get right on and it and do not have it sitting around unattended.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
District Heights, MD
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Spoke with Ruth. She said she was able to get in at the last minute, but the service was longer than expected. Everything else was fine.
This review was collected via phone interview by Customer Research Inc.

BP
Bobby P.
Washington, DC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Bobby said that the place was very informative, patient, and he has a vehicle whose problem they corrected.
This review was collected via phone interview by Customer Research Inc.

TE
THELMA E.
Bowie, MD
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
The staff is helpful.
The staff is very efficient in finding out the problem with my car. Also, explain the problem in detail to me.

IT
Irvin T.
Springdale, MD
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Irvin said the business did a pretty good job diagnosing, repairing his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KA
KATRINA A.
Capitol Heights, MD
Mercedes-Benz R350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2019
Friendly
My experience with Proctor was very good. I was pleased with the service and the staff

MG
MENDEL G.
Waldorf, MD
BMW 740iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Customer Service
Customer service at its best! Reasonable prices so don’t feel taken advantage of for the work rendered!

BM
Bette M.
Washington, DC
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Bette said the staff always provides good service. She is very pleased with the work done on her vehicle.
This review was collected via phone interview by Customer Research Inc.

TE
THELMA E.
Bowie, MD
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
The staff is very pleasant.
I am always pleased with their work.

JJ
JOANNE J.
Hyattsville, MD
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2018
REPAIR TO VW JETTA
Knowledgeable staff, quality work

PM
PEGGIE M.
Hyattsville, MD
Jaguar S-TYPE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2018
Service wait too long
Oil chage wait was 2 hours

ET
ERNEST T.
Largo, MD
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
battery drain
good service and metro accessible

LW
LANETTA W.
Bowie, MD
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Car repair
Personal attention that the staff provides and honesty

MS
MARVENA S.
Fort Washington, MD
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Good Running Car
I brought the car in for B service. It required more maintenance than I thought as I waited for the car. It took a little time it was quite cold in the waiting room. When the repairs were finished the car was running so much better. We talked about the cost before work was done. Thank you Proctor’s Services.