Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

665 Reviews

96% Would Recommend
Latest Review 4 days ago

Reviews


KT
Karen T.
Greater Landover, MD
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Karen said she appreciates the service she received at the facility, the staff was fast and performed her service with expedience. The owner gave her information after her service that was most helpful and she feels that they went the extra mile for her. It was her first visit and won't be her last.
This review was collected via phone interview by Customer Research Inc.

KT
Karen T.
Greater Landover, MD
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Karen said she appreciates the service she received at the facility, the staff was fast and performed her service with expedience. The owner gave her information after her service that was most helpful and she feels that they went the extra mile for her. It was her first visit and won't be her last.
This review was collected via phone interview by Customer Research Inc.

BP
Bruce P.
Bowie, MD
Jaguar XF
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Bruce said that he is very satisfied with the service he received at the place.
This review was collected via phone interview by Customer Research Inc.

EP
Edgar P.
Germantown, MD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Edgar said the service was excellent and the staff did the work quickly. They communicated well with him, let him know what they found and what need to be done. The prices were good and he had a good experience overall.
This review was collected via phone interview by Customer Research Inc.

TW
Tyrone W.
Temple Hills, MD
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Tyrone said the staff at the business were concerned and went the extra mile to provide good service.
This review was collected via phone interview by Customer Research Inc.

CM
Cassandra M.
Glenn Dale, MD
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Cassandra said the experience was very professional, they were kind and got everything they needed done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DD
Dajia D.
Hyattsville, MD
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Dajia said there was no AC inside the business, so it was hot. They did have good customer service, and fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

MY
Michael Y.
Bowie, MD
Mercedes-Benz S430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Spoke with Elizabeth. She said the employees completed the work they were supposed to. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bowie, MD
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Friendly and Professional staff.
Friendly and Professional staff. They always do a great job on both of my cars.

CG
Chris G.
Bowie, MD
BMW 3 Series
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2018 Category: Service
Chris said the staff lost the key to his vehicle.
This review was collected via phone interview by Customer Research Inc.

DR
DONNA R.
Seat Pleasant, MD
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
S550 Smiling
I love these guys. They are thorough and their number one concern is to make you happy. They are vet knowledgeable and willing work with you. Wouldn’t trade them for anything

PS
Paula S.
Springdale, MD
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Paula said the business explained what they were doing with her vehicle. The staff completed her maintenance in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Laurel, MD
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Brian said he had no problems with his experience. The service was done quickly, he was able to get right in and out. The staff even gave him a ride to the metro station while they had his vehicle.
This review was collected via phone interview by Customer Research Inc.

AK
Annie K.
Triangle, VA
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Annie said the business provided her with great quality service. She had a short wait time and the maintenance was done in a timely manner. The facility was comfortable and offered great amenities.
This review was collected via phone interview by Customer Research Inc.

ER
Elizabeth R.
Brentwood, MD
BMW 745i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Elizabeth said she is satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

VO
Vincent O.
Riverdale, MD
Lexus ES 330
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2018 Category: Service
Vincent said they charged him $450 for a steering belt. He is still at square one. They are nasty and impolite. The owner was also nasty and he is the worst person on earth. They caused him more problems. This was his third visit. Now, he has more unexpected problems. He plans to call the police and report them. They got his money and did not satisfy him. They do not have good customer relations. He would never, never recommend this facility and hopes they go out of business. He does not want them in his community. The owner needs to change his attitude towards his customers. The public should not go. They're wasting their time.
This review was collected via phone interview by Customer Research Inc.

KM
Kenny M.
Washington, DC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Kenny said he was pleased with the service provided.
This review was collected via phone interview by Customer Research Inc.

RS
RONALD S.
Largo, MD
Mercedes-Benz C240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
the employees are great Mr Proctor is wonderful continue doing a great job
I in the past took my car to the main company but I found Proctor organization and I have been greatly happy since.

ET
ERNEST T.
Largo, MD
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Old Vehicle
I have owned my BMW for over 20 years. Proctor's Foreign Auto Service has provided maintenance repairs and advice for over ten years.

KT
KAMPY T.
Lanham, MD
Mercedes-Benz C300
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2018
Felt duped.
Service was good, but per hr. Labor was very high. My parts were approved. $240 but my labor was $465. Could've went to dealer.