Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

4109 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.1395356/5Overall Rating 4.1395356/5Overall Rating 4.1395356/5Overall Rating 4.1395356/5rating 4.1395356
Original
Overall Rating 2.1627944/5Overall Rating 2.1627944/5rating 2.1627944rating 2.1627944rating 2.1627944
96% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


DC
Donna C.
Downers Grove, IL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Efficiency . honesty and knowledge
This service appointment was the first for my 2018 car and it was very easy to make the appointment.
My appointment was at 7:00am and I was taken immediately. The service associate advised it would be no longer that one hour. It was finished under an hour which was terrific.

Verified Customer
Glen Ellyn, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
All good
Service done in a timely fashion as expected.

LE
Laverne E.
Glendale Heights, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
The friendly people
Everything is explained before work is done and why.

Verified Customer
Naperville, IL
2009 Hyundai Azera
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Crowded
Service was ok parts shipped from California trying to find parking when someone is picking you up ugh.

Verified Customer
Lemont, IL
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Good service
First service went quickly. Very friendly.
MELISSA C. from Pugi Hyundai responded on 08/17/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

JS
John S.
Downers Grove, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
friendly , professional service .
I get quality care for my car at sensible prices. Love my Pugi team !!
MELISSA C. from Pugi Hyundai responded on 08/17/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

EH
Edith H.
Bolingbrook, IL
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018 Category: Service
NA
NA
MELISSA C. from Pugi Hyundai responded on 08/17/2018

Hi Edith, 
Thank you for taking the time to fill out our Sure Critic survey. I apologize for the lack of communication and service you received. I would like to speak with you about this and see what I can help do to turn this into a postive review.
My contact information is at the bottom if you would please call me at your earliest convenience that would be great. 
Thank you and again my apologies for the lack of service you received. 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

OB
Ozzie B.
Chicago, IL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
90k Service Maintenance
Timely & Professional service with excellent customer care.
MELISSA C. from Pugi Hyundai responded on 08/16/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Winfield, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Mike
Very thorough and friendly
MELISSA C. from Pugi Hyundai responded on 08/16/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

WH
William H.
Bloomingdale, IL
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Bill Heckler
⭐️⭐️⭐️⭐️⭐️ Never any issues
MELISSA C. from Pugi Hyundai responded on 08/16/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Naperville, IL
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Very nice people & very accomadatimg to customers!!!
Five stars across the board!!!
MELISSA C. from Pugi Hyundai responded on 08/16/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

DM
David M.
Lisle, IL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Oil change visit
Great ataff. Could use a better waiting area
MELISSA C. from Pugi Hyundai responded on 08/15/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

CC
Candice C.
Aurora, IL
2011 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
???
listen to your customers when they say they not safe in their car
MELISSA C. from Pugi Hyundai responded on 08/15/2018

Hi Candice, 
Thank you for taking the time to fill out our Sure Critic survey and I apologize for the issues you have been having. I would like to speak with you about this and see what I can do to help turn this situation around. 
Thank you, 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

JF
John F.
Bolingbrook, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Friendly
All went well
MELISSA C. from Pugi Hyundai responded on 08/15/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

TH
Toccarra H.
Bolingbrook, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Fast service
I was there for 30min on a Friday morning, it was awesome. Car wash could of been better, but it was also free so really can’t complain.
MELISSA C. from Pugi Hyundai responded on 08/15/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

PT
Phyllis T.
Lansing, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Always Great Service!
The Pugi team always takes care of all my car needs in a timely & professional manner & they are always willing to work with you no matter what you may need to have done to your vehicle! They will continue to be my 1st choice when servicing my Hyundai.
MELISSA C. from Pugi Hyundai responded on 08/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

JR
John R.
Woodridge, IL
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Hyundai Santa Fe Sport - 30,000 Mile interval express servicing
Fast and thorough express service. Came in for an oil change and tire rotation. Needed 30,000 mile interval servicing which included many other items. Completed in about 1 hour.
MELISSA C. from Pugi Hyundai responded on 08/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

FK
Farhan K.
Lombard, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
The nicest people work there
They have great customer service and always go the extra mile.
MELISSA C. from Pugi Hyundai responded on 08/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

TS
Therese S.
Woodridge, IL
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service
Very easy scheduling when I wanted it and very polite workers throughout from scheduling to completion
MELISSA C. from Pugi Hyundai responded on 08/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Willowbrook, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
N/a
Good
MELISSA C. from Pugi Hyundai responded on 08/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366