ReScore Reviews™ (26)

ReScore
Overall Rating 4.42308/5Overall Rating 4.42308/5Overall Rating 4.42308/5Overall Rating 4.42308/5rating 4.42308
Original
Overall Rating 2.3461538/5Overall Rating 2.3461538/5rating 2.3461538rating 2.3461538rating 2.3461538
96% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Annette G. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
I was in and out in less than an hour.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 01:37 PM
MELISSA C. at Pugi Hyundai responded on 12/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Roseanne M. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Radiator replacement on 2017 Tucson"
Great service from Glenn Potter. However could not get a loaner vehicle to use for 2 days? Hole in radiator was not covered by warranted - cost $1,000 to replace!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 11:21 AM
MELISSA C. at Pugi Hyundai responded on 12/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Monthro F. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Visit "
The Staff
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:56 AM
MELISSA C. at Pugi Hyundai responded on 12/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
William C. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The best service department i ever had ,all ways informative and courteous and timely.
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:20 AM
MELISSA C. at Pugi Hyundai responded on 12/16/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Kristin B. on 12/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service"
They get you in and out in the service department. Always an easy trip.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:20 AM
MELISSA C. at Pugi Hyundai responded on 12/16/2017

 Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
We were taken care of the moment we arrived. We had two cars serviced together in a very timely manner. Two thumbs up.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/15/2017 05:01 AM
MELISSA C. at Pugi Hyundai responded on 12/15/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Amanda W. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Engine Recall"
My engine stalled and they fixed it in no time and got me in a loaner while the work was being done. These folks are great. Professional and courteous.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/14/2017 04:14 PM
MELISSA C. at Pugi Hyundai responded on 12/15/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Heather D. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
The repair of the hood recall was quick as promised.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 10:52 AM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Gaile W. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My car checkup"
Always get excellent service from this dealership!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 10:44 AM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Great Maintenance Stop"
Stopped by to get a windshield wash issue fixed and they took care of it, gave me a quick update on the rest of the car and washed it!

Always great service with lots of communication.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 10:06 AM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
John R. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt, car was ready when they said it would be, cleaner than when i dropped it off"
other than the fact that they wanted to charge me for the service, everything was good, the service writer, sorry, didn't get his name said he would take care of it.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/14/2017 09:28 AM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Service was great, everyone is very friendly, it just took a long time.
I would definitely recommend
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/13/2017 12:43 PM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Loretta M. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everything went according to their plan"
Every person encountered is friendly and helpful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 12:16 PM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Bassam K. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Thanks
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 10:06 AM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Bruce G. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know my name and are not pushy and no b.s."
Good coffee and quick diagnosis. Got me a rental car quickly.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 08:20 AM
MELISSA C. at Pugi Hyundai responded on 12/14/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Bobbie L. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Service advisor always puts me at ease, always friendly and has a smile."
Would not take my car anywhere else. They do a great job !
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 05:51 AM
MELISSA C. at Pugi Hyundai responded on 12/13/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
John M. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"na"
na
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/12/2017 06:38 PM
MELISSA C. at Pugi Hyundai responded on 12/13/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service consistently"
We have been coming to this dealership since 2012 and have always had great service.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 05:49 PM
MELISSA C. at Pugi Hyundai responded on 12/13/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Roberts A. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
Very honest assessment of the root cause of my repair.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/12/2017 03:41 PM
Kevin V. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good dealership"
Service manager Glenn Potter was very helpful. Thanks
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/12/2017 12:24 PM
MELISSA C. at Pugi Hyundai responded on 12/12/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
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