Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

4318 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.1428545/5Overall Rating 4.1428545/5Overall Rating 4.1428545/5Overall Rating 4.1428545/5rating 4.1428545
Original
Overall Rating 2.1914881/5Overall Rating 2.1914881/5rating 2.1914881rating 2.1914881rating 2.1914881
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


SH
Sierra H.
Lombard, IL
2014 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great service
The service dept took care of me and was quick with repair. Waiting room is crowded and small though but other than that it was a nice experience, my car and the repair is what’s most important

JF
Jack F.
Chicago, IL
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
x
x

TA
Tina A.
Arlington Heights, IL
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
scheduling Melissa is very helpful and nice!
I've been coming to Pugi Hyundai for years and would not go any place else. Very happy with my service and all the awesome people that work there!!
MELISSA C. from Pugi Hyundai responded on 10/15/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

MJ
Mary J.
Oak Brook, IL
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Well Done
As always, well done.
MELISSA C. from Pugi Hyundai responded on 10/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Naperville, IL
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Service Review
Great service and friendly staff.
MELISSA C. from Pugi Hyundai responded on 10/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Willowbrook, IL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Excellent
Service Dept wonderful
MELISSA C. from Pugi Hyundai responded on 10/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Bellwood, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Good Service
I love the service here and they are quick getting you in and out
MELISSA C. from Pugi Hyundai responded on 10/14/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

RK
Rochelle K.
Lombard, IL
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Excellent service
Excellent
MELISSA C. from Pugi Hyundai responded on 10/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

GL
Gena L.
Bensenville, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Awesome service! Great people
Glen really took care of me! My car stopped working and we couldn’t figure out the cause and he made sure he figured it out before it got back to me. He was professional and helpful and I am so so grateful for all his help!
MELISSA C. from Pugi Hyundai responded on 10/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Ephraim, WI
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great Service
Pugi does a great job servicing our Hyundai.
MELISSA C. from Pugi Hyundai responded on 10/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

HG
Henry G.
Woodridge, IL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great people
Friendly & Professional customer service - very refreshing in today’s market place.
MELISSA C. from Pugi Hyundai responded on 10/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

Verified Customer
Downers Grove, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Always great service
Excellent Service, always very nice and flexible
MELISSA C. from Pugi Hyundai responded on 10/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

TW
Thomas W.
Wheaton, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great service.
No appointment was needed. I just drove in and got an oil change, new filter, and a full check of my Tucson,
MELISSA C. from Pugi Hyundai responded on 10/13/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

TA
Tracy A.
Woodridge, IL
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
T
Quick friendly staff
MELISSA C. from Pugi Hyundai responded on 10/12/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

SL
Stephen L.
Westmont, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great Service
Everything was great
MELISSA C. from Pugi Hyundai responded on 10/12/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

DB
Danny B.
Lombard, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
SUPER SERVICE DEPT
Your service department tops all others keep up the great work
MELISSA C. from Pugi Hyundai responded on 10/12/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

GS
Gregory S.
Glen Ellyn, IL
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2018 Category: Service
Oil change
Longer then expected .
MELISSA C. from Pugi Hyundai responded on 10/12/2018

Hi Gregory,
I apologize for the wait time that you experienced. We are currently correcting this by hiring more personal. The average time for an oil change is an hour. Company policy does not allow us to provide free oil changes in hope for a good score on a survey. I aplogize for any inconvience and thank you for taking the time to fill our the survey and letting us know about your recent experience. 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

HG
Heidrun G.
Lisle, IL
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
close location and always friendly fast and excellent service
friendly fast and excellent service
MELISSA C. from Pugi Hyundai responded on 10/12/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

EF
Eric F.
Glen Ellyn, IL
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Good quick thorough service
A plus!
MELISSA C. from Pugi Hyundai responded on 10/12/2018

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 366

AB
Alona B.
Sugar Grove, IL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great service
Nice Job. That Old guy with glasses is the bees knees.
MELISSA C. from Pugi Hyundai responded on 10/11/2018

Thank you so much and the old guy with the glasses thanks you too!! 

Melissa Cormack
Pugi Service 
630-964-9500 ex 366