Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Recommended
Both, in 2015 & 2016; my wife and I have leased 2 different Hyundai vehicles from PUGI.
At each junction, the service and deal we received were excellent.
Recently, our 2016 model had a mechanical failure on the road.
Without hesitation, the service department at PUGI (thank you Paul) confirmed the repair was under warranty, accepted the vehicle for repair and placed us in a rental (as their in-house loaner autos were unavailable) in a timely manner.
The BAD:
The failed vehicle part was on back-order and in turn my vehicle was out of service/commission for 19 days.
The rental (HERTZ), had employed an aggressive agent who then used a scare tactic and basically coarsened me into additional insurance coverage for the auto at my own expense.
RESULT:
The failure of my brand new Hyundai; although completely covered under warranty, cost me 19 days of insurance (which I had felt should have been reimbursed by either the dealership (PUGI) or HYUNDAI.
Paul (my service agent at PUGI), easily pacified my concern regarding getting stuck or played by the rental car company for my own monies by providing 2 free, future oil changes.
The representative from the HYUNDAI national customer service line, was absent compassion when I was refused reimbursement.
In the end, I learned two points of interest:
1) I will not accept additional coverage, at my own cost, especially by an overly aggressive salesman, when my vehicle is in the shop for a covered repair.
2) I will not include Hyundai as my next vehicle lease or purchase
Regards
Lou
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Pugi Service
630-964-9500 ex 228
I constantly tell everyone at Pugi, the biggest mistake I ever made was to purchase my Hyundai at Patrick and not Pugi!
Keep doing what you do! I absolutely cherish your dealership!
Regards,
Andre' Johnson-Bey
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Pugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Pugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.
Melissa CormackPugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Pugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228
Verified
Thank you so much for taking the time out to speak with me and for filling out the survey.
I apologize for the time your service took, the rental and the lack of parts.
If there is anything else I can help with, please let me know and I will be happy to make sure everything gets taken care of.
Pugi Service
630-964-9500 ex 228
Thank you so much Wanda! I am happy to help anytime!
Have a great day!
Pugi Service
630-964-9500 ex 228
Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.
Melissa CormackPugi Service
630-964-9500 ex 228