Pugi Hyundai

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630-964-9500
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(5,927 Reviews)
5 star
83%
4 star
9%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (119)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

AS
Alicia S.
Downers Grove, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020 Category: Service
Great service
Amazing service as always. Very quick and professional.
Recommended
MELISSA C. from Pugi Hyundai responded on 05/29/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
CR
Carla R.
Westmont, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Oil change
Thorough and polite
Recommended
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
DP
Debbie P.
Brookfield, IL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Great Team
The employees of Pugi are a great team of people. I Got my oil change in a timely fashion and wash my car.
Recommended
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Verified Customer
Glen Ellyn, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Service team was friendly and very helpful
The work was done on time! No issues whatsoever. Chris in service was great. Very well organized and prompt. Thanks!
Recommended
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
RM
Robert M.
Lisle, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Warranty servjice
Excellent and courteous service as usual
Recommended
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
RD
Rocco D.
Oak Brook, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Satisfied customer
A great place to buy and get a car serviced
Recommended
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Verified Customer
Woodridge, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020 Category: Service
Oil Change
Great service as usual.
Recommended
MELISSA C. from Pugi Hyundai responded on 05/26/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Verified Customer
Forest Park, IL
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020 Category: Service
Quick & Knowledgable Service
I had a problem with my 2013 Hyundai Elantra Coupe engine. The staff was very friendly and they kept me well informed of the timeline and process. They replaced the engine and it has been running well.

Thanks Glenn and Service Team!

Happy Customer May 2020
Recommended
MELISSA C. from Pugi Hyundai responded on 05/23/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
MH
Merikay H.
Wheaton, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Great
Really depend on Pugi!
Recommended
ANTHONY C H. from Pugi Hyundai responded on 05/19/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
WC
William C.
Westchester, IL
2015 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020 Category: Service
Service
Fast courteous service informative for next visit and a clean vehicle
Recommended
MELISSA C. from Pugi Hyundai responded on 05/19/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Verified Customer
Willowbrook, IL
2017 Hyundai Elantra
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020 Category: Service
Excellant service
Excellant service and technicans
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2020 Category: Service
Excellant service and technicians
Excellant service and accomodating
Recommended
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you swo much!!!!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you swo much!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
SH
Steven H.
Berwyn, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Awesome friendly service
The service is the best. When you have an appointment their right on time. They explain what they did and answer all of your questions.
Recommended
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
RO
Robert O.
Westmont, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Service Dept.
Service was done right and on time.
Recommended
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
SH
Steven H.
Lemont, IL
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Pugi excellent service
Great staff and customer focus. Repairs and car preparation are always on schedule and price quotes.
Recommended
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
DG
Diana G.
Downers Grove, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
always polite and do their best to service the vehicle as quickly as possible
this was my first visit since buying my car...(.during the virus ) and they only had one mechanic doing oil changes so the wait was pretty long. But the service manager told me before hand so I could have left.
The waiting room was clean and people were keeping their distance.
Good service and very apologetic for the long wait.
Recommended
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228