ReScore Reviews™ (24)

ReScore
Overall Rating 4.4166683/5Overall Rating 4.4166683/5Overall Rating 4.4166683/5Overall Rating 4.4166683/5rating 4.4166683
Original
Overall Rating 2.3333292/5Overall Rating 2.3333292/5rating 2.3333292rating 2.3333292rating 2.3333292
96% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Bruce S. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
very organized, helpful, friendly, delivered on their promise
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/20/2017 08:43 AM
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:58 PM
MELISSA C. at Pugi Hyundai responded on 10/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Judith S. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Prompt professional service"
Other than the sunroof all concerns were addressed
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/19/2017 04:32 PM
MELISSA C. at Pugi Hyundai responded on 10/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/19/2017 03:50 PM
MELISSA C. at Pugi Hyundai responded on 10/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Gary O. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
They make you feel very at ease. And always complete the work in a timely manner. I would not think of going anywhere else!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/19/2017 01:52 PM
Verified Customer on 10/19/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's OK"
It is a service shop for an economy car brand so you can't expect luxury. That being said, they were friendly and efficient in writing up the order. At checkout I tried to use something that looked like a coupon that comes in the mail from Hyundai but apparently the fine print says you need some rebate coupon that comes separately. I don't think everyone gets this rebate and so I didn't get the discount. Oh well, I'll know better next time.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 01:09 PM
MELISSA C. at Pugi Hyundai responded on 10/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Robert G. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Commmunication over time"
regarding this specific service experience, communication from the service rep could've improved with a heads up every now and then to let me know how the repair was going. as it was, the recall took longer than anticipated but that was not communicated to me until after everything was completed. The service rep was both friendly and quite accommodating both at the outset and as we wrap things up.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 10:45 AM
MELISSA C. at Pugi Hyundai responded on 10/20/2017

Thank you for response to the Sure Critic Survey. Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Suzanne T. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Easy to obtain an appt"
My car servicing is usually completed within an hour and staff is always curteous.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 10:24 AM
MELISSA C. at Pugi Hyundai responded on 10/20/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
LINDA S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai makes the best car in its class!"
I have own four Hyundai's - zero problems.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:18 AM
William W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Familiarity with Service Manager, Glenn Potter - He's great to work with"
Glenn Potter, Service Manager, understands my needs, and addresses them without hesitation. He even treats minor service issues as a major challenge. Nice job Glenn!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 12:14 PM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer ReScore Review on 10/18/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Crappy car wash"
What are you offering me?
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:51 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Crappy car wash."
Dealer needs to pay attention to the car wash attendants.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 11:51 AM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

 Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 3
stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Yvette A. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Friendly People
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:49 AM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Denise K. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service very friendly"
Great service
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:28 AM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Chandra R. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
I received great and quick service and will continue to have my car serviced here.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:07 AM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

 Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 4 stars, please tell us what we can do to turn those into 5 stars on your next visit would be greatly appreciated.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Charles T. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appointment started right on time. Service completed in a timely manner. "
We have used another Hyundai dealership before but prefer this one. Whether buying a car or just having it serviced has been a very positive experience with friendly, efficient service. They treat you like they really want their customers to return again and again.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/17/2017 07:53 PM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
During the Car Wash, the guy went extra mile asking me if I need to have vacuum in the car
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 05:38 PM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Stephen D. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Title can't be blank"
.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 02:09 PM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Michael P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE VERY EFFICIENT PERSONNEL"
THE SERVICE DEPARTMENT IS HIGHLY REGARDED FOR ITS EFFICIENCY
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:33 PM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service,polite staff"
good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 01:16 PM
MELISSA C. at Pugi Hyundai responded on 10/18/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
DIAN K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completely satisfied with everything!"
I was extremely pleased with all the work done and the personnel. Highly recommend this dealership!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:42 AM
MELISSA C. at Pugi Hyundai responded on 10/17/2017

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228
Direct Service 630-598-9961
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