Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(5,927 Reviews)

ReScore Reviews™ (119)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AS
Alicia S.
Downers Grove, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020 Category: Service
Great service
Amazing service as always. Very quick and professional.
MELISSA C. from Pugi Hyundai responded on 05/29/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

CR
Carla R.
Westmont, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Oil change
Thorough and polite
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

DP
Debbie P.
Brookfield, IL
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Great Team
The employees of Pugi are a great team of people. I Got my oil change in a timely fashion and wash my car.
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Glen Ellyn, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Service team was friendly and very helpful
The work was done on time! No issues whatsoever. Chris in service was great. Very well organized and prompt. Thanks!
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

RM
Robert M.
Lisle, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Warranty servjice
Excellent and courteous service as usual
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

RD
Rocco D.
Oak Brook, IL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
Satisfied customer
A great place to buy and get a car serviced
MELISSA C. from Pugi Hyundai responded on 05/28/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

 

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Woodridge, IL
2016 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020 Category: Service
Oil Change
Great service as usual.
MELISSA C. from Pugi Hyundai responded on 05/26/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Forest Park, IL
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020 Category: Service
Quick & Knowledgable Service
I had a problem with my 2013 Hyundai Elantra Coupe engine. The staff was very friendly and they kept me well informed of the timeline and process. They replaced the engine and it has been running well.

Thanks Glenn and Service Team!

Happy Customer May 2020
MELISSA C. from Pugi Hyundai responded on 05/23/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

MH
Merikay H.
Wheaton, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020 Category: Service
Great
Really depend on Pugi!
ANTHONY C H. from Pugi Hyundai responded on 05/19/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228

WC
William C.
Westchester, IL
2015 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020 Category: Service
Service
Fast courteous service informative for next visit and a clean vehicle
MELISSA C. from Pugi Hyundai responded on 05/19/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack
Pugi Service 
630-964-9500 ex 228

Verified Customer
Willowbrook, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020 Category: Service
Excellant service
Excellant service and technicans

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2020 Category: Service
Excellant service and technicians
Excellant service and accomodating
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you swo much!!!!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you swo much!

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228

SH
Steven H.
Berwyn, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Awesome friendly service
The service is the best. When you have an appointment their right on time. They explain what they did and answer all of your questions.
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228

RO
Robert O.
Westmont, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Service Dept.
Service was done right and on time.
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228

SH
Steven H.
Lemont, IL
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Pugi excellent service
Great staff and customer focus. Repairs and car preparation are always on schedule and price quotes.
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228

DG
Diana G.
Downers Grove, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
always polite and do their best to service the vehicle as quickly as possible
this was my first visit since buying my car...(.during the virus ) and they only had one mechanic doing oil changes so the wait was pretty long. But the service manager told me before hand so I could have left.
The waiting room was clean and people were keeping their distance.
Good service and very apologetic for the long wait.
ANTHONY C H. from Pugi Hyundai responded on 05/18/2020

Thank you for response to the Sure Critic Survey.  Any and all feedback you provide to us does help us improve your service visit experience now and in the future. You responded with 5 stars which is great and very helpful to us to provide the best service experience possible. Please let us know what if anything we can do to make your next visit even better.

Melissa Cormack 
Pugi Genesis
BDC Coordinator/Customer Service 
melissa@pugi.com
630.964.9500 ex 228