Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

91 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


BA
Bob A.
Oak Brook, IL
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018
Good experience, keep me informed during the repair process
J&C found the issues with my Honda and repaired at a reasonable cost with professional service. Always courteous and friendly,
nice service in picking up and dropping off my car.

Bob Andrsen
Mike, Janeen o. from J & C Auto Service responded on 11/15/2018

Wow! Thank you for taking the time to give us such a terrific review! Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to serving you in the future!


DJ
Doug J.
Carol Stream, IL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Greater Service, very skilled and thorough Mechanics
Excellent customer service, highly skilled and thorough mechanics, trustworthy shop that won’t b.s. you about your needed repairs. They are honest and always go the extra mile for their customers. I drive a long ways to use this shop even though there are dozens much closer to home. HIGHLY RECOMMEND THIS PLACE!
Mike, Janeen o. from J & C Auto Service responded on 11/15/2018

Wow! Thank you for taking the time to give us such a terrific review! We appreciate your business. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


CY
Costa Y.
Illinois
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Costa said that the service was excellent. Everything went very smoothly. Also stated that they did everything that they said they would do.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 11/16/2018

Thanks for taking the time to review our business.  We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


CO
Cary O.
Naperville, IL
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Cary said the employees don't miss any steps and they do everything right.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 11/14/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


BP
BOB P.
Downers Grove, IL
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Fixed my "Service Engine Soon" problem
The guys were able to diagnose the problem and fix it in less than 1/2 hour...and for no charge! Once again, they came through and helped us out.
Mike, Janeen o. from J & C Auto Service responded on 11/07/2018

Wow! Thank you for taking the time to give us such a terrific review! We appreciate your business and your long term patronage. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


MH
Michael H.
Illinois
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Michael said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 11/07/2018

Thank you for taking the time to review our business and for your continued trust.


DM
Don M.
Downers Grove, IL
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Don said they do good work and are great people to work with.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 11/02/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


PG
Paul G.
Downers Grove, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Paul said his older vehicle needed special attention and the business went the extra mile to research and gain familiarity with the vehicle to provide excellent service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 11/02/2018

Thanks for taking the time to give us such a great review!  We take our customer's questions seriously and look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.


AM
Abby M.
Downers Grove, IL
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Abby said that she was happy with everything from their customer service to their timeliness.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 11/02/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


DD
David D.
Downers Grove, IL
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Work well done at a fair price!
J & C is the place to take your car for service. The people are friendly, professional and the work they do fixes the problem. I called on a Friday because some knucklehead (me) had broken the windshield wiper off our 2001 VW. They found the part and by the end of the day the car was fixed, along with the oil change I asked them to do. Great people, work well done and pricing that is fair.
Mike, Janeen o. from J & C Auto Service responded on 10/29/2018

Thank you for taking the time to give us such a terrific review!  Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them. We look forward to serving you in the future.


Verified Customer
West Chicago, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Friendly honest customer service
J & C is a great service provider. They listen to my needs and never make me feel wrong for my concerns. They are efficient and friendly
Mike, Janeen o. from J & C Auto Service responded on 10/29/2018

Thank you for taking the time to review our business and for your continued trust. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience.  We appreciate your business.


JS
John S.
Illinois
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
John said they did everything they said. It was done on time. Also they are in a convenient place for him.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 10/30/2018

Thanks for taking the time to give us such a great review! We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.


CM
Cheryl M.
Clarendon Hills, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Always accommodating!
I stopped in yesterday to show them a problem I was having with my gun indicators. They looked at it, had inpartvrewited and fixed it on the spot. I was in and out in about a half hour.
Mike, Janeen o. from J & C Auto Service responded on 10/26/2018

Thank you for taking the time to review our business. Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them.  We are thankful for your business.


CK
Chris K.
Downers Grove, IL
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Spoke with Cheryl. She said the business always get her in , in a timely way, the job is done quickly and effectively. Cheryl said they do a good job and everything about them is perfect.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 10/26/2018

Thanks for the great review! Our goal is always to get your vehicle repaired as soon as possible because we know how important our customer's transportation is to them. We so appreciate the trust you place in us and we're thankful for your business.


JC
JOEL C.
Downers Grove, IL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Great Quality and Service
J@C always does a great job. They are people that you can trust to do high quality work at fair prices.
Mike, Janeen o. from J & C Auto Service responded on 10/22/2018

Wow! Thank you for taking the time to give us such a terrific review!  We appreciate your business.


BN
BOB N.
Downers Grove, IL
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
quick and friendly
i ALWAYS call J & C for anything with my car. Had issues starting my car and Mike sent out a tow truck to bring it in...the battery cables were built up and needed to be cleaned,,,junmped the car, drove it over to odgen ave and good as new....thanks.....
Mike, Janeen o. from J & C Auto Service responded on 10/22/2018

Thank you for taking the time to review our business and for your continued trust. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We appreciate your business.


TT
Tyler T.
Illinois
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Tyler said the business had good customer service, they were very informative and also very helpful.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 10/26/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


CM
Carl M.
Illinois
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Carl said everyone was honest.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen o. from J & C Auto Service responded on 10/24/2018

Thanks for the great review! We so appreciate the trust you place in us and we're thankful for your business.


WH
Wendy H.
Downers Grove, IL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Best Service
J&C Auto delivers the nicest and quickest service! I went in today around 4:00 pm and they fixed my tail light and gave a free battery check (one of the perks from their rewards program). I went with no appointment and they had it done in no time. I highly recommend them.
Mike, Janeen o. from J & C Auto Service responded on 10/15/2018

Wow! Thank you for taking the time to give us such a terrific review! Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


Verified Customer
Downers Grove, IL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Place you can count on
As usual I can trust J &C to honestly tell me what my car needs and do the work carefully.
Mike, Janeen o. from J & C Auto Service responded on 10/09/2018

Thanks for taking the time to give us such a great review! We know your time is valuable and we so appreciate the trust you place in us. We're thankful for your business.