Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

194 Reviews

99% Would Recommend
86% Business Response
Latest Review about 6 hours ago

Reviews


TM
TRUDY M.
Downers Grove, IL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
My auto
Have been having all my cars repaired at J&C for 23 years.....that says it all!

RM
Robert M.
Illinois
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Robert said that the guys are good. They do what they say they are going to do at a good price.
This review was collected via phone interview by Customer Research Inc.

MM
Marie M.
Downers Grove, IL
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Marie said they are always honest and on time.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 09/16/2019

Thank you for your continued trust.  We appreciate your business.


PH
PAUL H.
Downers Grove, IL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
great service
I have taken my cars to j&c for over 30years always had great service and cars are always in great shape after my appointment
Mike, Janeen a. from J & C Auto Service responded on 09/13/2019

We appreciate your business and your long term patronage. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


BS
Beth S.
Downers Grove, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
I have never had any problems with the service, they are friendly and give straight honest answers to your questions
The quote was right on target and the work was done in a timely manner.
Mike, Janeen a. from J & C Auto Service responded on 09/09/2019

Wow! Thank you for taking the time to give us such a terrific review! Our customer's concerns are important to us and our aim is always to handle their vehicle's maintenance and repair issues in a professional, friendly attitude. We so appreciate the trust you place in us and we're thankful for your business. 


JC
JOEL C.
Downers Grove, IL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
Excellent 100,000 mile service
My car has 100,000 miles and runs like the day I bought it because of the great service through the years from J&C.
Mike, Janeen a. from J & C Auto Service responded on 09/04/2019

We appreciate the trust you place in us. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations.  We're thankful for your business.


GC
Gloria C.
Downers Grove, IL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Good work, prompt service, friendliness.
All of the above...satisfaction.
Mike, Janeen a. from J & C Auto Service responded on 08/30/2019

Thanks for the great review! We appreciate the trust you place in us and we're thankful for your business.


JM
Jean M.
Woodridge, IL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Honesty, friendliness and competency
We have been taking our cars to J and C for about 30 years for routine oil changes, minor repairs and car-related advice. We have long appreciated the competency of their mechanics, the friendliness, honesty and knowledge of the owner and staff and especially their willingness to go the extra mile. There is no question that we would recommend this business to anyone needing assistance with their vehicles!! We would not take our cars anywhere else!!
Mike, Janeen a. from J & C Auto Service responded on 08/30/2019

Wow! Thank you so much for the nice words. Our goal is always how to best serve our customers so that they feel positive about their auto repairs and maintenance experience.  We value the trust you have placed in us and we are thankful for your business.


MS
MICHAEL S.
Downers Grove, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Friendly, competent service
J and C has always given me great service (over 30 years) I can rely on and trust.
Mike, Janeen a. from J & C Auto Service responded on 08/26/2019

Thank you so much for the nice words. We appreciate the trust you place in us and your long term patronage. We are thankful for your business.


MO
Mike O.
Lisle, IL
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Mike said they seem to be decent guys who did a good job.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/20/2019

Thank you for taking the time to offer a review.  We appreciate your business.


JC
Jim C.
Downers Grove, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Jim's Acura
J&C is professional and honest. After years of taking my car to the dealer and having poor service, J&C has been a beacon of quality and reliability. I appreciate their honesty and service quality.
Mike, Janeen a. from J & C Auto Service responded on 08/19/2019

Thanks for taking the time to give us such a great review! We so appreciate the trust you place in us and we're thankful for your business. Our technicians take great pride in their work and continually train to make sure they're meeting the customers expectations. We look forward to seeing you in the future.


LE
Lucy E.
Downers Grove, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Friendly, reliable car care!
J&C keeps my 19-year-old vehicle on the road. Thank you!!
Mike, Janeen a. from J & C Auto Service responded on 08/13/2019

Thank you so much for the nice words. Our goal is to make sure your vehicle is safe and reliable for the long haul. We know how important our customer's transportation is to them. We appreciate your business!


JE
Jim E.
Lisle, IL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Jim said the employees were honest. They provided very friendly service.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/19/2019

Thanks for the great review! Our customer's concerns are important to us.  We look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.


JS
John S.
Downers Grove, IL
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
John said that the facility does excellent service and is honest.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/14/2019

Thanks for taking the time to give us such a great review!


JS
John S.
Downers Grove, IL
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
John said that the facility does excellent service and is honest.
This review was collected via phone interview by Customer Research Inc.
Mike, Janeen a. from J & C Auto Service responded on 08/13/2019

Thanks for taking the time to give us such a great review!  We so appreciate your business.


TN
TOM N.
Downers Grove, IL
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Feel confidant of a good job.
I recently foolishly lost my car keys. Still haven't found them. Mike was able to help me and found another key. Best of all, it was a reasonable price which we appreciated so much.
As seniors on a fixed income, so we sure do not take good service for granted. Thank you to everyone who helped create a new key.
Mike, Janeen a. from J & C Auto Service responded on 08/12/2019

Thank you so much for taking the time to give us such a terrific review!  We value the trust our customers have placed in us and enjoy building a long term relationship with them. We are thankful for your business.  


MM
Marmie M.
Saturn SL
Verified Customer
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08/07/2019
Always efficient, courteous and a pleasant experience.
I always know that when I drop my car off in the morning on the way to work, the service will be done in a timely manner. And the fact that they drop me off at my workplace is an added plus. The service is always excellent and I've never had a complaint. Will be a customer for a long time!
Mike, Janeen a. from J & C Auto Service responded on 08/08/2019

Wow! Thank you so much for the nice words. Our goal is to serve our customers and to have them feel positive about their auto repairs and maintenance experience. We look forward to seeing you in the future!


Verified Customer
Downers Grove, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Vehicle repair
Work performed to complete satisfaction. Mike is terrific to work with, great analysis of a problem and managing scheduling. Great value for the dollar.
Mike, Janeen a. from J & C Auto Service responded on 08/05/2019

Wow! Thank you for taking the time to give us such a terrific review! We take our customer's questions seriously and look forward to handling their vehicle's maintenance and repair issues with a professional, friendly attitude.


Verified Customer
Downers Grove, IL
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019
Best in DG, just wish that it cost less.
J & C has been located in DG for many years and that says something.
Mike, Janeen a. from J & C Auto Service responded on 08/05/2019

Thank you for taking the time to review our business. We so appreciate the trust you place in us and we're thankful for your business.


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Tyler T.
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Great work again
As always, great service and advice!
Mike, Janeen a. from J & C Auto Service responded on 08/02/2019

Wow! Thank you for taking the time to give us such a terrific review!