Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 206 Reviews )

99% Would Recommend
86% Business Response
Latest Review 5 days ago

Reviews


DM
Dave M.
Downers Grove, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019
Great customer service/communication, prompt professional attention to diagnosis of the problem{s} and immediate corrective response-Thanks!
J&C has earned our future business for both of our cars. Great people -excellent communication and prompt courteous service.

DD
David D.
Downers Grove, IL
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
As Always Aces
In the last week or so my Mazda was not springing to life whenever I needed to start her up. She never did not start, but was obviously showing her reluctance to get up and get going. Mike got me in the same day I called and as I did not need the car immediately I picked it up the next day and she was rarin' to go. A new battery at a reasonable price within hours of my call. J & C Auto is the place to go.

JB
JIM/COURTNEY B.
Downers Grove, IL
Oldsmobile Ninety-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2012
Another timely diagnosis
During a routine oil change, they spotted a just-about-to-fail exhaust system condition, and helped me to get it repaired under a lifetime warranty.

LJ
Leslie J.
Lemont, IL
Mitsubishi Eclipse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2012
Great Service!
Staff listened to my concerns and asked clarifying questions to make sure they understood what I wanted. I did not feel like staff tried to take advantage me because I'm a woman.

JM
JORGE M.
Downers Grove, IL
Volkswagen New Beetle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2012
100%
Once again J & C took great care of my VW!

JN
JIM N.
Downers Grove, IL
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2012
good job
Always timely reliable service

MM
Mark M.
IL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2012 Category: Service
Mark said the experience went well.
This review was collected via phone interview by Customer Research Inc.

JG
Jean G.
Downers Grove, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2012 Category: Service
Jean said this business is always anxious to help.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2012 Category: Service
Michael said he likes this business.
This review was collected via phone interview by Customer Research Inc.

LT
LARRY T.
Downers Grove, IL
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2012
Good Services
my family has been custormers of J&C since the 1970s. the services is good and reasonable in price. the technician stay in contact while working on the vehical with estimate and timing when your vehical will be done, which is a big plus!

BM
BILL & KAREN M.
Downers Grove, IL
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2012
80k service
I'm not sure the 80k service was done, although it's mostly just checks. The downer is that the Check Engine light is now on.

JK
John K.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2012 Category: Service
John said he always had good service.
This review was collected via phone interview by Customer Research Inc.

SB
SCOTT B.
Lisle, IL
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2012
Completely Satisfied
J&C consistently completes the needed repair work timely and to my satisfaction. They clearly communicate what needs to be fixed before making the repairs. I also have complete confidence J&C does not push unnecessary repairs. I've been a customer of J&C's for several years now, they work on my classic muscle car as well as my Mountaineer. Joe, Mike, and Bev are fantastic and the staff of technicians are excellent. I appreciate the superior service at J&C and happily recommend them to all my family and friends.

EP
ED/GEOFF P.
Naperville, IL
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2012
Review
Great service

CD
Calogero D.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2012 Category: Service
Calogero said they did a good job. He said keep up the good service.
This review was collected via phone interview by Customer Research Inc.

FS
Frank S.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2012 Category: Service
Frank said he has been going to the business for years. He is always pleased with the quality of service he receives.
This review was collected via phone interview by Customer Research Inc.

TM
Terry M.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2012 Category: Service
Terry said he has been a customer for 40 years and has never had a bad experience. He always recommends them.
This review was collected via phone interview by Customer Research Inc.

MH
MATTHEW H.
Hinsdale, IL
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2012
Pros all the way
We are regular customers and are always happy with J&C's service. I trust their assessments, their fix recommendations and their pricing. Out of warranty? Forget the dealer, go to J&C.

MM
Mareen M.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2012 Category: Service
Mareen said the business seemed pretty honest and they did not overcharge her for things that were not necessary.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2012 Category: Service
Jeff said he was happy with the business and he has known the owners for a lot of years.
This review was collected via phone interview by Customer Research Inc.