business image

J & C Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(949 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

J&C Auto Service is a full-service preventive maintenance and auto repairs center in the Downers Grove, IL 60515 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, Heating and Cooling Services, Electrical Services, J&C Auto Service is a full-service preventive maintenance and auto repairs center in the Downers Grove, IL 60515 area, specializing in General Services, Car & Truck Care, Inspections and Emissions, Undercar Services, Tires, Engine & Transmission, Engine Maintenance, Transmission Services, Heating and Cooling Services, Electrical Services, Electronic Services, Collision Repair Services, Miscellaneous Services, Domestic Cars & Trucks, Import Cars & Trucks and Towing since 1956 ...more

Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(630) 968-9827

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
821 Ogden Ave Downers Grove, IL 60515
J & C Auto Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(949 Reviews)

FS
Frank S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Excellent Service!
Excellent service and explanation by Mike!
Excellent repairs!
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 01:00 PM

Thanks for taking the time to give us such a great review and for your continued trust.


JP
gravatar
Jeff P.
Woodridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Always great service
Been going to J and C for quite a few years now, always honest, not your typical pushy type place that tries to sell a service you really don't need. They really care about your vehicle, and even courtesy check your tires, battery, charging system, ect, whenever I bring any vehicle in for service.
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:59 PM

Wow! Thanks for the terrific review! We always love to hear from our long-time faithful customers. Our goal is for our customers to have a positive repair and maintenance experience. Our technicians take great pride in their work to make sure they’re meeting and exceeding customer expectations. Your praise of our shop and its people is most gratifying. We value the trust you place in us and appreciate your business. Thank you for the great review!


SL
gravatar
Sonia L.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Customer service is spelled J&C!
The employees are always so accommodating from the time you walk in. The fact that I was driven home was great.
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:51 PM

We are so grateful for your kind words and support. Thank you for choosing J & C Auto Service. Your feedback motivates us to continue providing exceptional service to all our customers. We look forward to seeing you in the future.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Service (brakes&belt&oilchange all in one)
Ability to get me in fast, get the problems I was having solves and then some. Great and timely communication. Couldn’t ask for a better place to get work done on my vehicles.
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:38 PM

Thank you for your kind remarks! Our goal is always to get your vehicle repaired as soon as possible because we know how important your transportation is. We enjoy building long term relationships with our customers. Your support means the world to us. We look forward to working with you again in the future!


YM
YOUSEF M.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
GREAT PLACE!!!
J&C is a fantastic place to take your vehicle for service. The staff is courteous, knowledgeable, and honest. Always provide you options for your repairs and reasonable prices. Overall, you can feel good knowing your vehicle is in good hands. Support your local businesses and they will support you in return!!!
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:32 PM

Thank you for the great review! Your satisfaction is our number one priority. Thank you for giving us the opportunity to serve you. Our customer’s concerns are important to us and our goal is always to offer a positive auto repair and maintenance experience. We value the trust you have placed in us. Thank you for choosing us.


BS
Bryan S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Great Guys and Great Service
Trustworthy business that I would highly recommend!
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:27 PM

Thank you for recommending our business. Your trust and support mean the world to us.


JH
gravatar
Judy H.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Great service
I trust you to keep car running and needed repairs and when to get tires and brakes
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:26 PM

Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Thank you for choosing J & C Auto.


DM
DAVID M.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Radiator Repair and more
Very thankful for the very quick response to repair the broken radiator in our Avalon. Appreciated very much.

Also appreciated your finding and addressing the rodent invasion and its affects and for improvising to repair the loose right front bumper. Nicly done.
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:25 PM

Thank you for taking the time to share your experience with us. Our goal is to partner with you in order to make sure your vehicle is safe and reliable for the long haul. We appreciate your business and look forward to working with you again in the future!


TK
Tiffany K.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
Category: Service
Tiffany said she enjoyed working with them, they were always up-front and had good service.
Recommended
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:12 PM

Thank you for the great review! We value the trust you have placed in us and strive to build long term relationships with our customers. We are thankful for your business.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Tailpipe repair
I had a tailpipe hanging loose on my Jetta. J&C inspected it and it needed an expensive repair. There was no pressure to get it done. I decided to not go with the repair and pursue other options. They did not charge me at all. I have gone there several times and have always been well satisfied with their customer service.
I highly recommend J & C!
Joe, Mike, a. from J & C Auto Service responded on 06/17/2025 12:20 PM

Thank you so much for the great review! Your satisfaction is our number one priority. Our customer’s concerns are important to us and our goal is to make sure that your vehicle is safe and reliable for the long haul. Thank you for choosing J & C Auto Service and for giving us the opportunity to serve you. We appreciate your business and look forward to seeing you in the future.


JL
gravatar
Jim L.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Just an oil change
In and out in no time. No hassles. Great work!
Joe, Mike, a. from J & C Auto Service responded on 06/06/2025 08:27 AM

Thank you for the great review! Our goal is always to get your vehicle repaired as soon as possible because we know how important your transportation is. We appreciate your business.


BG
Ben G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
They truly go above and beyond!
They are all about taking care of their customers! They go above and beyond to make sure your car is right . I’m truly grateful and impressed with the service I have received. I won’t take my car anywhere else. Thank you to everyone at J and C !!
Joe, Mike, a. from J & C Auto Service responded on 06/06/2025 08:35 AM

Thanks for the great review! Your satisfaction is our number one priority. We are grateful for the trust you’ve placed in us. Thank you for giving us the opportunity to serve you. 


MC
Mike C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Car repair
Quick, efficient, and fair. Always professional, nice, and polite. Great customer service!
Joe, Mike, a. from J & C Auto Service responded on 06/04/2025 09:13 AM

Thank you for the great review! Our customer’s concerns are important to us and our goal is always to offer a positive auto repair and maintenance experience to make sure your vehicle is safe and reliable for the long haul. We value the trust you have placed in us and are thankful for your business.


KA
gravatar
Karen A.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Excellent Service as Always
Always reliable, great service!
Joe, Mike, a. from J & C Auto Service responded on 06/04/2025 09:06 AM

Thank you for the great review! We value the trust you have placed in us and are thankful for your business.


JL
gravatar
Jim L.
Downers Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
Returning for the fix
I had my jetta in for the usual oilchange/check last Dec. when Mike told me I needed new controller arms/balljoints. Since I had a second car to use, I chose to let it sit until spring. 5 months later the work was performed without issue AND within the same price quote from last December. With all the economic change going on this means something.
Joe, Mike, a. from J & C Auto Service responded on 05/30/2025 09:01 AM

Thank you for the great review! Our customers concerns are important to us. Our technicians take great pride in their work to make sure they are meeting and exceeding customer expectations with the goal to partner with you in order to make sure your vehicle is safe and reliable for the long haul. We value the trust you place in us and appreciate your business.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.