Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

621 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


AW
Adam W.
Oklahoma
Ford Freestyle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Adam said the staff were accommodating and they were able to get their vehicle in. They did the work they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

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Jarod T.
Norman, OK
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Jarod said the business always does a great job.
This review was collected via phone interview by Customer Research Inc.

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John S.
Oklahoma
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
John said they are always kind and precise and they are good at what they do.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
Edmond, OK
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Jeff said the business is always really good . He said they had his vehicle ready in an hour and they are honest. He said he has been going to the business for six years.
This review was collected via phone interview by Customer Research Inc.

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Eddie N.
Oklahoma
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Eddie said the business is friendly, they work on a good time line and they follow through.
This review was collected via phone interview by Customer Research Inc.

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Rachael N.
Oklahoma
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Rachael said the business took one and a half hours to get her vehicle fixed. They got her in the same day,
This review was collected via phone interview by Customer Research Inc.

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Ken S.
Oklahoma
Chevrolet Avalanche
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Ken said one thing was not performed properly and he had to bring back his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Bonita G.
Oklahoma City, OK
Chevrolet Impala
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2018 Category: Service
Bonita said normally everything is good, but she was overcharged for a light bulb on this visit.
This review was collected via phone interview by Customer Research Inc.

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Pam S.
Oklahoma
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Pam said they were true to their word. They were honest and open with her. Their customer service was great. They quickly took care of the problem. The price was reasonable.
This review was collected via phone interview by Customer Research Inc.

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CHARLES W.
Edmond, OK
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
This place is great because of the quality of their work.
Have been taking my vehicles to this shop for about 12 years now. Have never had an unpleasant experience. Just top-notch work every time.

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Steve B.
Oklahoma
Mercury Milan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Steve said he was impressed with the staff, and the price was fair.
This review was collected via phone interview by Customer Research Inc.

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Sean M.
Oklahoma
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Spoke with Amani. She said they never have any problems, and she recommends the business.
This review was collected via phone interview by Customer Research Inc.

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JOHN B.
Oklahoma City, OK
Buick Rendezvous
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Quail Springs Automotive has been my "go to' auto repair resource for several years
In the first place it is a very professional organization with well trained guys doing the actual work. The front line staff are similarly efficient> I am amazed that I can my old Rendezvous in to them with something worn out or failed and given time to analyze the problem they give reliable information as to cost and necessary time for repairs. I do not waste time comparing prices I have much experience with them and believe their pricing is appropriate and competitive. However it is their work, integrity and efficiency that has created my complete confidence in the organization. I am 97 years old and have been dealing for years past with service departments of Auto dealers ad never have experienced one as transparent, honest and efficient> Quail Springs Auto provides true SERVICE for their customers. I'm thankful that they are keeping me mobile in my jalopy . Thanks

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Daniel F.
Oklahoma
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Daniel said the facility was good at what they do and the work was done pretty quickly.
This review was collected via phone interview by Customer Research Inc.

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Amanda W.
Oklahoma
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Amanda said the service was good.
This review was collected via phone interview by Customer Research Inc.

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ERIC B.
Edmond, OK
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
Great Service!
Quail always has trustworthy and friendly service- highly recommend!

RL
RANDLE L.
Edmond, OK
Toyota 4Runner
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2018
Front end noise
Still rattles. Haven't found noise create when new shocks were installed.
Mike S. from Quail Springs Automotive

Randel lets tell the WHOLE story.
YOU called us wanting a price for new struts. I gave you a price, never seeing the car or being aware you were trying to fix a rattle problem, we installed the shocks/struts YOU REQUESTED. After the fact is when you told us uou STILL had the rattle. We have fixed several rattles  since then at NO CHARGE but can't seem to satisfy you.  It is never  a good idea to try to diagnose a problem yourself and then blame the business because it didn"t fix what you wanted. sincerely Mike, owner

Mike S. from Quail Springs Automotive

Randel lets tell the WHOLE story.
YOU called us wanting a price for new struts. I gave you a price, never seeing the car or being aware you were trying to fix a rattle problem, we installed the shocks/struts YOU REQUESTED. After the fact is when you told us uou STILL had the rattle. We have fixed several rattles since then at NO CHARGE but can't seem to satisfy you. It is never a good idea to try to diagnose a problem yourself and then blame the business because it didn"t fix what you wanted. sincerely Mike, owner


JS
Joshua S.
Oklahoma
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Joshua said he always goes to the business for service.
This review was collected via phone interview by Customer Research Inc.

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Damon F.
Oklahoma
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2018 Category: Service
Damon said his splash guard underneath the front of the vehicle, where they were working, fell off. He has to go back, as he does not think they put it on. The staff is friendly, straightforward and kind.
This review was collected via phone interview by Customer Research Inc.

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John S.
Oklahoma
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
John said the staff always provide thorough service in a timely manner. They beat the competitor's prices.
This review was collected via phone interview by Customer Research Inc.