Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

282 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
100% Would Recommend
Latest Review over 2 years ago

Reviews


MB
MICHAEL B.
San Mateo, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016
Very Quick and efficient service
I have been going here for service for many years. Frank and Doris are friendly, Frank is a very good mechanic
Frank & Doris C. from Quality Auto Care responded on 07/18/2016

Michael,

It has been a great pleasure having you and your mom as customers.

We thank you for the loyal support, confidence, and trust in our shop.

We will sadly miss you.

Wishing you much happiness and good  health.

Quality Auto Care
Frank and Doris CHan


DG
Donald G.
San Carlos, CA
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016 Category: Service
Donald said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 07/18/2016

Donald,

It has been a great pleasure having you and your mom as customers.

We thank you for the loyal support, confidence, and trust in our shop.

We will sadly miss you.

Wishing you much happiness and good  health.

Quality Auto Care
Frank and Doris CHan


DW
Doug W.
San Mateo, CA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016
Outstanding Service!!
I met Doris today for the first time. I had a problem with my signal light not working. She took total charge and kept me posted via voice mail & text as to the progress of this repair. I picked up my car about an hour later with two new bulbs and a very fair price. I will make Quality Auto Care my new auto service company.
Frank & Doris C. from Quality Auto Care responded on 07/11/2016

Doug,

We truly appreciate your business, and we're grateful for the trust you've placed in us.


Your suggestions and comments are a vital part of our growth.
Thank you so much for the positive feedback.

We look forward to your next visit.

Quality Auto Care
Frank & Doris Chan


LQ
LINDA Q.
Half Moon Bay, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2016
I suffered long enough with a broken air conditioner!
Fabulous! My AC is fixed, and I can now drive without going insane from the heat. Frank and Doris are lovely people, and they care about doing continuous quality work (Frank) and providing excellent customer service (Doris). I am very happy to patronize this business, and I drive all the way from Half Moon Bay to have my car serviced. Nice to have the confidence that the work will be done well.
Frank & Doris C. from Quality Auto Care responded on 06/27/2016

Dearest Linda,

It has been the greatest pleasure knowing and having you as a valued customer.

Your comments means a great deal to us.

It is because of customers like you that enable our growth. And for that, we are most grateful.

Thank you once again for your many years of support.


Quality Auto Care
Frank & Doris Chan


PF
Phoenix F.
San Mateo, CA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2016 Category: Service
Spoke with Josh. He said this business was almost the best. Doris, an employee of this place, is great.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 06/20/2016

Josh and Phoenix,

Thank you so very much for your positive feedback.

Your confidence and trust in us means alot.

Thanks once again for your patronage.

Quality Auto Care
Frank & Doris Chan


BW
BUTCH/LINDA W.
San Mateo, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2016
Consistent quality service
Frank and Doris have taken care of both my vehicles for the last 6 years. This is a hard working, honest, and friendly shop. Frank can handle most any automotive problems. I will continue to use Quality Auto for all my automotive needs. Try Quality Auto, you will be glad you did.
Frank & Doris C. from Quality Auto Care responded on 06/07/2016

Butch & Linda,


Frank and I thank you so very much for your kind remarks.

Your confidence and trust in our shop means alot.

We are so grateful for your valued business and loyal support.

Quality Auto Care
Frank & Doris Chan


SB
Solomon/betty B.
San Carlos, CA
BMW 323i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Service
Solomon said this business did work he was satisfied with.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 05/31/2016

Solomon & Betty,

We thank you for your positive feedback.  Your confidence and trust in our shop means alot.

Quality Auto Care
Frank & Doris Chan


DP
David P.
San Mateo, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Service
David said this business always does a good job for him. He also noted that they are one of the few service facilities that he trusts.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 06/07/2016

David,

Frank and I thank you so very much for your kind remarks.

Your confidence and trust in our shop means alot.

We are so grateful your valued business and loyal support.

Quality Auto Care
Frank & Doris Chan


CS
Carrie S.
San Mateo, CA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016
Great service
I appreciated the comprehensive work that was done in a timely fashion. Not only is the mechanic wonderful but Doris communicate very well.
Frank & Doris C. from Quality Auto Care responded on 05/23/2016

Carrie,

Thank you so very much for your positive review.

Your confidence and trust in our shop means alot to us.

Quality Auto Care
Frank & Doris Chan


CM
Cathy M.
Redwood City, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2016
Great Auto Repair Service
Doris and Frank both do a thorough job of evaluating your car, detailing what needs to be done and help you to prioritize what needs to be done first. Very helpful and professional.
Frank & Doris C. from Quality Auto Care responded on 05/23/2016

Cathy,

Thanks for the positive review.

Your confidence and trust in our shop means alot to us.

Quality Auto Care
Frank & Doris Chan


CC
CHRIS C.
San Mateo, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016
Oil leak fixed!!
You guys are the best!!
Frank & Doris C. from Quality Auto Care responded on 05/16/2016

Chris,

Thank you so very much for your positive review.  Your confidence and trust in us means alot to us.

It is customers like you that make our progress possible.

Quality Auto Care
Frank & Doris Chan


TR
TRACY R.
San Mateo, CA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016
Excellent
Frank and Doris always give excellent, personalized service, fair prices and have you in and out on time.
Frank & Doris C. from Quality Auto Care responded on 05/16/2016

Tracy,

Thank you so very much for your positive review.  Your confidence and trust in us means alot to us.

It is customers like you that make our progress possible.

Quality Auto Care
Frank & Doris Chan


FJ
Frank J.
Belmont, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2016 Category: Service
Frank said he is a long time customer of this business. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 05/16/2016

Frank & Ingrid,

Thank you so very much for your positive review.  Your confidence and trust in us means alot to us.

It is customers like you that make our progress possible.

Quality Auto Care
Frank & Doris Chan


LF
Larry F.
San Francisco, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2016 Category: Service
Larry said the customer service at this business was wonderful. They were quick and proficient, and provided great dependable work.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 05/02/2016

Larry,

Thank you so very much for your positive feedback.

It means a lot to us.

It's customers like you that make our progress possible.

We truly appreciate your business and we're grateful for the
trust you've placed in us.

Quality Auto Care
Frank & Doris Chan


LK
Lee K.
San Mateo, CA
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Service
Lee said the business does everything really well for a fair price. The employees are good people to deal with.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 05/02/2016

Lee,

We truly appreciated your valued business and we're grateful for the trust you've placed in us.

Thank you for your positive review.  If means alot to us.

Quality Auto Care
Frank & Doris Chan


TR
Tanka R.
San Mateo, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Service
Tanka said the service was very good.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 05/02/2016

Tanka,

We truly appreciate your valued  business and we're grateful for the trust you've placed in us.

We also thank you for your positive review.


Quality Auto Care
Frank &  Doris Chan


DK
Dee/jason K.
San Mateo, CA
Infiniti I30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Service
Dee said she was very impressed with the professionalism of the staff at this facility.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 05/02/2016

Dee,

Thank you so very much for your positive review.  It means alot to us.

We also appreciate your valued business and are grateful for the trust you've placed in us.

Quality Auto Care
Frank & Doris Chan


AF
Ana F.
San Mateo, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016
Thanks
Doris was very helpful! She even printed photos to help me understand what was wrong with my car.
Frank & Doris C. from Quality Auto Care responded on 04/25/2016

Ana,

It was a wonderful pleasure meeting you.

We thank you so very much for your positive feedback.

It means alot to us.

Please keep us informed on the status of your vehicle.

If there is any questions.  Please don't hesitate to call me.

Quality Auto Care
Frank & Doris Chan


KC
Kelvin C.
San Mateo, CA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016 Category: Service
Kelvin said his experience at this business was satisfactory but nothing stood out as exceptional.
This review was collected via phone interview by Customer Research Inc.
Frank & Doris C. from Quality Auto Care responded on 04/25/2016

Hi Kelvin,

Thank you for your valued business.

What can we do to earn that 5 star rating?

Your feedback and comments means alot to us.

Any suggestions on what can do to stand out?

This will help us provide better service  for all our customers.

Thank you again for letting us know.

Quality Auto Care
Frank & Doris Chan


LS
Loic S.
Oakland, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016
tire change
As usual, premium service from Quality Auto Care. My car was in need of a new tire and thanks to Doris we made the change only when it was absolutely necessary.
Frank & Doris C. from Quality Auto Care responded on 04/19/2016

Loic,

Thank you very much for your review.

It means alot to us.

We will sadly miss you but wish you and your family
much happiness, good health, and good fortune.

Quality Auto Care
Frank & Doris Chan


Displaying Review 1 - 20 of 282 in total