Quality Auto Service

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909-596-5502
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Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

769 Reviews

5 star
88%
4 star
8%
3 star
1%
2 star
<1%
1 star
<1%

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
98% Would Recommend
Latest Review 9 days ago

Reviews

DH
Debbie H.
Montclair, CA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Debbie's husband. He said the business is great.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Johnny M.
Pomona, CA
Cadillac Escalade ESV
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Johnny said that he was satisfied with everything but the price. He also mentioned that the alignment diagnostic computer should be updated.
Recommended
This review was collected via phone interview by Customer Research Inc.
JA
Joseph A.
Claremont, CA
Honda Ridgeline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Joseph said the business provided him with excellent quality service. The staff finished with his vehicle maintenance in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
AM
Alex M.
Rancho Cucamonga, CA
BMW 528i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Alex said the business has good people and high tech equipment. He appreciates the good job they did.
Recommended
This review was collected via phone interview by Customer Research Inc.
SF
Scott F.
Rancho Cucamonga, CA
Land Rover Defender 90
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2018 Category: Service
Scott said the job wasn't perfect, but it was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
CK
Cheryl K.
La Verne, CA
FIAT 500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Best place ever!
Quality Auto is very honest, reliable and efficient. Honest being the key. I wouldn’t take my vehicle any place else.
Recommended
DK
Darren K.
Upland, CA
Ford Super Duty F-250 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Darren said the business did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KL
Kathleen L.
Pomona, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
2005 Dodge Ram - Minor Maintenance
Staff is knowledgeable and competent.Vehicle repair final cost was close to the estimate. Vehicle repairs were completed on time. Provided list of recalls items and recommended going to dealer to get fixed at their cost.
Recommended
TO
Thomas O.
La Verne, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Concern for customer’s needs
Mike and Joe had what I needed and took great care of everything very quickly at a very reasonable price.
Recommended
MM
Michael Dean M.
La Verne, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
The people were friendly, courteous and professional.
I took my car in for a smog check. The people were so kind and very efficient. They told me how long they would be with my car and they were spot on. It is good to know how long the wait is going to be. I was in and out in 15 minutes. I was elated. I will definitely be back for any car needs in the future.
Recommended
HP
Henry P.
Glendora, CA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Henry said the staff kept him in the loop throughout his appointment. The service was completed in a timely manner. The overall service was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
GO
Gregory O.
Claremont, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Gregory said that Mike was super informative and straight with him.
Recommended
This review was collected via phone interview by Customer Research Inc.
DG
Donald G.
San Dimas, CA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Donald said the facility provided timely service.
Recommended
This review was collected via phone interview by Customer Research Inc.
LR
Letta R.
Upland, CA
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Letta said the business provided excellent service. They were timely and stayed on budget.
Recommended
This review was collected via phone interview by Customer Research Inc.
GW
Gloria W.
Pomona, CA
Cadillac CTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Gloria said she got the service she was looking for.
Recommended
This review was collected via phone interview by Customer Research Inc.
OL
Olessia L.
Walnut, CA
Lexus GS 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Olessia said the service was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jason H.
La Verne, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Jason said it was a really great experience. The staff were very responsive and he needed his vehicle done the same day because he is moving. Everything worked out really well.
Recommended
This review was collected via phone interview by Customer Research Inc.
PT
PAUL T.
La Verne, CA
Jaguar S-TYPE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018
Very satisfied
I had a fuel pump installed a few months ago. Something went wrong, and Quality Auto in Pomona replaced the parts free of charge. They also checked out other possible problems on the car at the same time. Thanks!
Recommended
PP
Paul P.
Claremont, CA
Volkswagen GTI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Spoke with John. He said the staff were great. They were on time and quick.
Recommended
This review was collected via phone interview by Customer Research Inc.
AC
Arlene C.
La Verne, CA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Arlene said the employees are great people, they are very kind and friendly, and the environment is very comfortable. Whenever she stops in with a little problem the employees make sure it gets fixed. The business is very convenient for her and she can trust the employees will always be honest with her. The service was good and she is very happy with it..
Recommended
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 769 in total