Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 890 Reviews )

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
98% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Pomona, CA
MINI Cooper Countryman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
Friendly, fast, honest
Always friendly and helpful. They don't try to up sell on things you don't need. Honest and respectable.

WM
Warren (Sandy) M.
San Dimas, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019
Qjuick, efficient and frendly service.
As always excellent service at a great price.

FD
Francine D.
Pomona, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
They’re the best ever!
We’ve been with Mike and Quality Auto for some 19 years now and we won’t take our cars anywhere else.! They’re commitment to customer service and quality of work is exceptional. Mike is honest and trustworthy, something you don’t find often in auto shops! Hands down the best ever! Thank you Mike and your team for all the years you’ve kept our cars in fantastic shape!

EC
Ernest C.
La Verne, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Ernest said he got good information from this business. He felt that paying $25 for what was done was kind of expensive. Other facilities do an inspection for free. The employees were really nice.
This review was collected via phone interview by Customer Research Inc.

AR
Adam R.
Claremont, CA
INFINITI Q50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019
Another oil change, another good service experience
Mike and Tony and straight-up honest guys. No drama, no second-guessing. I feel comfortable every time.

Verified Customer
Claremont, CA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Highly recommended.
We have been using Mike and his team at Quality Auto for years. Generally his prices are equal to or lower than the dealers and his work is always excellent. Recommend him highly.

SG
Sharon G.
Claremont, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
The customer service and a friendly atmosphere
I have been a long time customer and highly recommend this auto shop. Very detailed on the repairs to be completed on your vehicle and prices are very reasonable and accommodate their customers.

DZ
Debra Z.
Claremont, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Debra said the staff were quick, professional, and provided great customer service. They had her vehicles pervious service records on hand. She will be returning for her future services.
This review was collected via phone interview by Customer Research Inc.

JG
Jael G.
Pomona, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Jael said the staff was very communicative. She stated they talked her through the process and made everything clear.
This review was collected via phone interview by Customer Research Inc.

RD
Ralf D.
Pomona, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Smog
Awesome customer service and very knowledgeable.

PW
Peter W.
La Verne, CA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
Peter said that they are pretty good but their prices are too high.
This review was collected via phone interview by Customer Research Inc.

JT
Joe T.
Pomona, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
good people doing good work
Mike and the crew have done an excellent job servicing our vehicles for many years

CL
Cynthia Ann L.
La Verne, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019
Close to home. Always available. Super nice people. Good at everything they do.
Needed brakes. They were able to get to my car right away. Ordered the part, finished the next day. They are always ready to help with anything last minute (oil change). Great for smog checks. Overall very helpful.

SH
Susanne H.
La Verne, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Susanne said that the service was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Pomona, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019
Proximity
Helpful

LV
Lane V.
California
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Lane said he received excellent service.
This review was collected via phone interview by Customer Research Inc.

DD
Daniel D.
Pomona, CA
Honda Accord Wgn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2019 Category: Service
Daniel said the problem was not resolved by the business doing the diagnostic that he paid $270 for. His vehicle still wouldn't pass the smog test. He said he had to go somewhere else and have them fix it. He said Tony was really nice, kind and supportive but, the diagnostic was not what they said it was for.
This review was collected via phone interview by Customer Research Inc.

MZ
Michael Z.
San Dimas, CA
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Michael said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RS
Rafi S.
Covina, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019
Honest Garage
Had my vehicles serviced here. They don't upsell you, just tell you what you need to fix immediately and what you'll need to fix in the future.

MS
Mengqi S.
Chino Hills, CA
Nissan 350Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Mengqi said everything is fine. They did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 890 in total