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R & R Express Auto Lube and Detail

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(25 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(720) 389-5151

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* America/Adak
6410 W 20th Ave Lakewood, CO 80214
R & R Express Auto Lube and Detail's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(25 Reviews)

MP
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Margaret P.
Denver, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2020
Poor quality service
I received an oil change and tire rotation about 2 months ago from here. The customer service was lacking so this week when I was due for another tire rotation and oil change I went elsewhere. It turns out when I got my service done here, they damaged a bolt in one of my wheels and I had to pay $200 to fix it. When I reached out to the manager about my concerns about their service, I was spoken to very rudely, he did not listen to my concerns, refused to take responsibility for this, made up lies about what happened that day, and ultimately hung up on me. As a single woman I was treated poorly and felt very disrespected. I will not be returning and do not recommend their services.
Not Recommended
R&R Auto Express T. from R & R Express Auto Lube and Detail responded on 08/24/2020 09:29 AM

as with everything we do it is under waranty but it must come back to me at least to look at it if i cant fix it ill send it to the correct place
this customers story keeps changing with the cost of the repairs dont understand why she was getting a tire rotation and a oil change with in 6 weeks or so but even so if she whould have addressed the problem with us instead of pretty much demanding at first $150.00 for repairs cant even be sure the damage was done in our shop or even that there was damage
any way if you think something is not right brit it back we will be more than fair and take a look and if there is even a chance its our fault we will fix it

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