Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

586 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9545436/5Overall Rating 3.9545436/5Overall Rating 3.9545436/5rating 3.9545436rating 3.9545436
Original
Overall Rating 2.04545/5Overall Rating 2.04545/5rating 2.04545rating 2.04545rating 2.04545
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LM
Lloyd M.
Gonzales, LA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great, friendly personne.
Great, friendly personnel. Went in, was told by service 1 hour to 1 1/2 hour. Out in about 40 minutes!! All done and more !!

TB
Troy B.
Gonzales, LA
2013 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Jean b
Took way too long for work done

JS
James S.
Baton Rouge, LA
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Friendly staff
Taking your car in for maintenance is not one of my favorite past times, but at least I feel welcome when I take it to Ralph Sellers. Service was great!
Shane V., service manager from Ralph Sellers Hyundai responded on 09/21/2018

Thank you!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

DB
Douglas B.
Baton Rouge, LA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Problem fixed
Do to my error, my problem was fixed immediately. Can’t thank the service department enough.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Friendly Service
I
Shane V., service manager from Ralph Sellers Hyundai responded on 09/21/2018

I'm sorry about that... you have my cell please call me and i will pick up next time.. Talk to you soon...

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net
Shane V., service manager from Ralph Sellers Hyundai responded on 09/21/2018

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

JD
John D.
Gonzales, LA
2013 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
the people
john d
Shane V., service manager from Ralph Sellers Hyundai responded on 09/21/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

Verified Customer
Saint James, LA
2015 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Above Average
Very clean and the staff are friendly. Just need more space for the waiting room
Shane V., service manager from Ralph Sellers Hyundai responded on 09/21/2018

Thank you!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

JR
Judith R.
Baton Rouge, LA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Oil change and tires rotated
I got very good service, friendly and treated well. Very satisfied. I will be back.
Shane V., service manager from Ralph Sellers Hyundai responded on 09/18/2018

Thank you!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

LG
Laura Elizabeth G.
Gonzales, LA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Awesome
Love the service!!
Shane V., service manager from Ralph Sellers Hyundai responded on 09/17/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

CT
Charles T.
Donaldsonville, LA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great service!
Very pleased with our service!
Shane V., service manager from Ralph Sellers Hyundai responded on 09/17/2018

Thank you!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

BH
Bertha H.
Baton Rouge, LA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Service
Service was performed on time .
Shane V., service manager from Ralph Sellers Hyundai responded on 09/17/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

GB
Guynelle B.
Baton Rouge, LA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018 Category: Service
7500 mile service
Very friendly and exceptional in and out service.
Shane V., service manager from Ralph Sellers Hyundai responded on 08/27/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

TG
Theresa G.
Zachary, LA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Fast service
Great service as usual
Shane V., service manager from Ralph Sellers Hyundai responded on 08/27/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

PF
Paul F.
Baton Rouge, LA
2013 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Very professional. Quickly id'ed the problem and fixed it
Great service, courteous demeanor and reasonably priced
Shane V., service manager from Ralph Sellers Hyundai responded on 08/23/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

LG
Linda G.
Walker, LA
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2018 Category: Service
Service
In and out quickly
Shane V., service manager from Ralph Sellers Hyundai responded on 08/23/2018

Thank you!!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

Verified Customer
Prairieville, LA
2015 Hyundai Genesis
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/21/2018 Category: Service
Good service, poor communication
N/a
Shane V., service manager from Ralph Sellers Hyundai responded on 09/06/2018

I'm sorry for the inconvenience. please call me. my name is Shane. 225-388-9875.

Shane Vines--
Service Manager
Ralph Sellers-- Hyundai
225-388-9875
shane@ralphsellers.net

JA
Janet A.
Darrow, LA
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2018 Category: Service
Not so good.
Needs better.
Shane V., service manager from Ralph Sellers Hyundai responded on 08/20/2018

I'm sorry the inconvenience... but if you can run it by. we can get the tire light looked at...

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

CV
Cheramie V.
Walker, LA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2018
Enough is enough
I purchased my first car here, and service has been terrible ever since. I have previously reviewed this company, and Shane, the service department manager, contacted me to fix the ongoing problem with my cruise control. That was the seventh time my car had been at Hyundai since 2015 for only the cruise control (that’s not including the 15 other times). Shane was very polite, but unfortunately, the cruise control is out again for the eighth time and I was denied any further service work from this dealership because they say my tires are too big. Several prior visits to the dealership for my cruise control were all made with these tires, but only now they’re telling me that it’s my tires so they can’t warranty these parts. I am fed up with the service here - how does the cruise control go out every six months or less?! I don’t think anyone even touched my car here. I have pulled out of the parking lot and had to turn around and bring my car right back MORE THAN ONCE). I strongly strongly discourage anyone from going to this dealership. Go somewhere else! The extra drive is worth it! After numerous attempts to provide quality service to me, each time was a fail. I have several family members that own Hyundai vehicles, and I am just so dissapointed - I expected so much more from this dealership.

DR
Doreen R.
Donaldsonville, LA
2016 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018 Category: Service
Get some tires!
I wasted time for the three times
Shane V., service manager from Ralph Sellers Hyundai responded on 08/23/2018

We are working on stocking more tires. Sorry for the inconvenience

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

Verified Customer
Cypress, TX
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Very Pleased
Scheduling a service appointment on line is very easy and I was very pleased with the service personnel. It also helps that my Sonata has performed very well.
Shane V., service manager from Ralph Sellers Hyundai responded on 08/20/2018

Thank you!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net

Verified Customer
Garyville, LA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Hyundai Rocks!!
Great service. Friendly. Very helpful and informative.
Shane V., service manager from Ralph Sellers Hyundai responded on 08/16/2018

You rock!!!! Thank you for the 5 stars!!!

Shane Vines
Service Manager
Ralph Sellers Hyundai
225-388-9875
shane@ralphsellers.net