Ray Brandt Hyundai of Harvey


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

357 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.3076923/5Overall Rating 4.3076923/5Overall Rating 4.3076923/5Overall Rating 4.3076923/5rating 4.3076923
Original
Overall Rating 2.38462/5Overall Rating 2.38462/5rating 2.38462rating 2.38462rating 2.38462
91% Would Recommend
100% Business Response
Latest Review 5 days ago
Linda F. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I was real pleased with the service. I was going out of town and they fit me in, and were very polite
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:57 AM
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Michael W D. at Ray Brandt Hyundai of Harvey responded on 01/19/2018

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.

Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"it's convenient and works with my work schedule . "
Courtesy, friendly and knowledgeable
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 08:08 PM
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Michael W D. at Ray Brandt Hyundai of Harvey responded on 01/19/2018

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.

We offer coupons for our Service Center. 

Gail D. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
Courteous and efficient.
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 10:46 AM
Christine B. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair door handle"
They had the part in stock. One of their techs stayed late and got the job done. They were Awesome
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/08/2018 11:36 AM
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Michael W D. at Ray Brandt Hyundai of Harvey responded on 01/19/2018

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.

We offer coupons for our Service Center. 

Verified Customer on 01/06/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"friendly atmosphere"
They communicated with me, letting me know what service will be performed, what services needed to be performed and how long it was gonna take.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/06/2018 07:56 AM
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Michael W D. at Ray Brandt Hyundai of Harvey responded on 01/19/2018

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.

We offer coupons for our Service Center. 

Wanda L. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Brought my car in for an oil change. I was the first care serviced and was in and out in an hour and half. Staff is friendly and courteous.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/06/2018 06:53 AM
96c440798f7f25ba508e89ae212f7412?s=28
Michael W D. at Ray Brandt Hyundai of Harvey responded on 01/19/2018

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.

We offer coupons for our Service Center. 

Tess M. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you!"
Mike was a star! I had water leaking under the dash in my 2012 Elantra and had done a lot of research figuring out what was causing it. Instead of flat-out dismissing me (as another dealership in the area had done in a frustratingly sexist way), Mike thoroughly listened to me on the phone and recommended that I come in. I showed up announced (it’s the holidays!) and he not only fit me in at the end of the day, he also had the team work on a few other items that needed some updating. And I got a 2018 calendar! Overall it was a great experience, so kind and helpful! You guys have my business for life! Thank you!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/26/2017
Service Type: Maintenance
Review Created: 12/29/2017 12:22 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/30/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs. I will definetly share this with Mike. If you ever need to contact him for future service needs his direct number is 504-293-3107.
 
 
Ronnie Williams Jr.
Service Manager
504-913-6586

Verified Customer on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
excellent
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/26/2017 08:43 AM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/26/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Irene M. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Like the service."
The service people are very friendly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/22/2017 05:23 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/23/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Lisa E. on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service in no time at all"
My 8900 mile service was completed on Saturday morning in less than 45 minutes. Great job, great price, very little time. I was pleasantly surprised!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/18/2017
Service Type: Maintenance
Review Created: 12/20/2017 10:15 AM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/20/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Dennis H. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always fast and friendly service"
never a problem with the service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/17/2017 07:48 AM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/18/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Danny F. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and Knowledgable"
first visit with new vehicle went great all issues addressed and staff went above and beyond to ensure piece of mind.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 12:24 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/15/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees"
Ronnie is awesome at what he does. Always there to help.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 07:39 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/14/2017

Thank you for choosing us for all your service needs 👍

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Awesome job done
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/08/2017 04:42 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/10/2017

Thank you very much for choosing us for all your service needs 👍

Leslie M. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff & Knowledgeable Service Manager"
I arrived ,without an appointment, on a busy Friday. The service manager was able to squeeze me in . I figured it would take a long time so I decided to go to a nearby mall. They drove me to the mall. To my surprise, they called me in less than an hour saying my car was ready. They offered to pick me up from the mall but I decided to walk. I get OUTSTANDING service every time I bring my car in for service. I wouldn't go anywhere else.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 04:06 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 12/06/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs. Happy Holidays to you and your family, and thanks againg for allowing us to service your vehicle.
 
 
Ronnie Williams Jr.
Service Manager
504-913-6586

Verified Customer on 11/25/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Take too long in the service department "
Love my Hyundai but the service department needs improvement on how long it takes
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/25/2017 06:33 AM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 11/25/2017
Thank you very much for your response, please feel free to contact us anytime for all of your service needs. I sincerely apologize for your longer than usual wait time. I agree that it should not have taken that long to install a tire. I will address this with your service advisor and also the technician who performed the work. once agian I would like to apologize  and hopefully we can exceed your expectations in the future.
 
 
Ronnie Williams Jr.
Service Manager
504-913-6586

 
Verified Customer on 11/23/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Management is great"
Not fully satisfied
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/23/2017 05:52 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 11/24/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Verified Customer on 11/17/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Communication was bad "
Go to a better dealer
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 01:55 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 11/17/2017

Thank you very much for your response, I sincerely apologize for your unplesant experience. Please contact me directly if you have any futer service needs. And once again I would like to personally apologize for any inconveinence.
 
 
Ronnie Williams Jr.
Service Manager
504-913-6586

Dehavalland J. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Changing brake pads for front axle on Hyundai Veracruz"
Service is great most of the time
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:26 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 11/17/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

Verified Customer on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Simple service "
Thorough service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/16/2017 05:40 PM
Ronnie M W. at Ray Brandt Hyundai of Harvey responded on 11/17/2017

Thank you very much for your response, please feel free to contact us anytime for all of your service needs.


Ronnie Williams Jr.
Service Manager
504-913-6586

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