Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97
5.0

( 109 Reviews )

100% Would Recommend
84% Business Response
Latest Review 5 days ago

Reviews


AW
AL W.
Hyundai Sonata
Verified Customer
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12/03/2019
Fair, honest & great system
They're very good at working with you, and sending you a text that includes diagnostics, repairs, etc. That allows great communication between the shop and the customer.

LB
LIZ B.
Columbus, IN
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019
Excellent service
I have used Ray’s for my vehicle maintenance for years. They are friendly and professional and it never seems like a chore to take my car in for service!

CN
Clayton N.
Indiana
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Clayton said Stew and Annie from the business always take care of him. He said him and his family have been taking their vehicles there for years.
This review was collected via phone interview by Customer Research Inc.

EP
ELLEN P.
Columbus, IN
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
Our friendship goes back many years.
Great! Dependable!

BB
BRYAN & ELLEN B.
Columbus, IN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Outstanding service
Ray’s Automotive always provides clear and honest direction. Their service and quality are exceptional.

JH
J R & CONNIE H.
Columbus, IN
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019
Service
Excellent on time service with information to complete any necessary work.

JC
JIM C.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Simply the Best
It’s taken a while but I’ve found the car repair facility with whom I trust my life. I’ve had dangerous problems with other places but Ray’s does repairs the right way and always in the timeframe specified.
I’m sold permanently. As a quick side note, my wife came to pick me up and mentioned the waiting room was the cleanest in a repair shop she’s ever seen. I agree.
Stuart, Anne and the staff, I truly thank you.

JH
J R & CONNIE H.
Columbus, IN
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019
Service
Great service, great communication, and great trust.

JB
JIM B.
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
2015 Honda Van
The girl and her dog at the front desk were great. Fast service and car drives great. Very happy with service and will go back. Jim B

NE
Norma E.
Columbus, IN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Norma said this business was excellent. She was very happy with them.
This review was collected via phone interview by Customer Research Inc.

BS
BOB S.
Columbus, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019
Honesty
They do what they say they will do and do it when they say they will.
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the awesome review Bob!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

KH
KAREN H.
Columbus, IN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019
Always on time and efficient.
Very nice and courteous. Always does a great job and very informing.
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the great review Karen! We are glad to hear we do a great job communicating your vehicle's needs!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

MS
MARY S.
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Take your car to Rays automotive
Everyone was nice and friendly. Very clean- nice waiting area. Done quickly and well
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the great review Mary! We are glad that the waiting room is comfortable!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

TR
TED & RITA R.
Columbus, IN
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Awesome
Always take my truck here, always great service!
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the great review Ted! We enjoy taking care of your fleet of Toyota's!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

SM
SCOTT & ANN M.
Columbus, IN
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Another great experience
I have been going to Rays automotive center for over 25 years and have not had a bad experience.
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the great review! We love taking care of your FJ Cruiser and having you as part of the Ray's family for over two decades!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

JM
JOHN & SHEILA M.
Columbus, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019
Friendly
Friendly, knowledgeable service
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the kind review! We appreciate the opportunity to take care of your Honda's!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

PL
PENNI L.
Columbus, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
0il change and a “hello “ to Twig
Oil change day and regular check on other systems that are on the check list. Needed wiper replacement.
Always great work and advice when needed. Have never steered me wrong.
Sign in the waiting room says it all (paraphrasing): “ Good work and even better people!” Someone’s review from google
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the great review Penni! Twig says to come back and visit again soon, no car work required!

Sincrely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

BF
Barbara F.
Columbus, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Friendly and reliable
Outstanding
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the high praise Barbara!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

Verified Customer
Columbus, IN
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
gasket repair
Always great service and part was replaced within the hour!
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the nice review! We are glad we were able to get you back on the road quickly!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

Verified Customer
Columbus, IN
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Outstanding service
Always very pleased with the way I am treated. The work is completed on time. What has been done is well explained. I depend on That's to service all of my cars and I bring them down from Indy.
Anne B., Vice President from Ray's Automotive Center responded on 10/24/2019

Thank you for the great review! We appreciate your business and enjoy taking care of your Lexus' needs!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

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