Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

538 Reviews

99% Would Recommend
94% Business Response
Latest Review 6 days ago

Reviews


CA
Charles A.
Maryland
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Charles said he informed the mechanics that the transmission was slipping on his vehicle. The mechanic did fine. He was able to stop the transmission leak but not able to stop the transmission from slipping. He does recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/18/2018

Thank You For Your Nice Review


JW
John W.
Frostburg, MD
Honda Insight
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
John said he was told the ac compressor would cost $450 when it actually only costs $250 and they charged him $12,000 to swap it out. They got him in really fast and they seem to do a good job. The price was just out of control.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/17/2018

We did not do the repair job but only gave you an estimate for $1,221. The air compressor from us would have been a new one, not a cheap re-manufactured one.   Your estimate included an expansion valve and a receiver dryer in order to do the job correctly, plus all the labor involved.  We give a 2 year 24,000 mile warranty and we do an excellent professional job here.  We are so sorry this did not meet your expectations.


TD
Tim D.
Lititz, PA
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tim said the business diagnosed the problem and fixed it. They have great communication skills. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/17/2018

Thank You For Your Very Nice Review


JW
Janet and Steve W.
Swanton, MD
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Always dependable...
Totally trustworthy.
BRUCE B. from Red Ridge Auto Repair responded on 08/10/2018

Thank You For Your Trust In Us


KB
Kaci B.
Frostburg, MD
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Kaci said the employees did everything she asked them to. However, she had a water leak and the employees referred her to another facility. She went elsewhere and those employees found the problem quickly. She was disappointed in how the issue was handled.
This review was collected via phone interview by Customer Research Inc.

MT
Marcia T.
Grantsville, MD
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Derek. He said the facility did the work right for a good price. They stand by their work.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/10/2018

Thank you For Your Nice Review


SD
Sydney and Andy D.
Frostburg, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Great job, as always!
Thanks again for all you do to keep me on the road!
BRUCE B. from Red Ridge Auto Repair responded on 08/03/2018

Thank You For Your Trust In Us


AM
Ashkan M.
Frostburg, MD
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Ashkan said it was good service for a good price.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/02/2018

Thank You


JS
Jackie S.
Frostburg, MD
Mercedes-Benz C280
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Jackie said the business is wonderful, the service is excellent, and the guys are great. She stated she's glad they're there.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/01/2018

Thank you For Your Great Review And Trust In Us


ML
Michael L.
Bowie, MD
Chevrolet Cobalt
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/28/2018 Category: Service
Michael said the employees were supposed to take 2 weeks to replace his motor. The work took an additional 2 weeks. This was because the engine they ordered was broken and they had to order another one. The employees were nice.
This review was collected via phone interview by Customer Research Inc.

SR
Siobhan R.
La Vale, MD
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Siobhan said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 07/31/2018

Thank You


WR
William R.
Frostburg, MD
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
William said the employees were good.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 07/31/2018

Thank You


GL
Greg L.
Cumberland, MD
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Greg said the business' staff did everything he needed done, in a short amount of time.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 08/01/2018

Thank You For Your Nice Review


JM
Joe M.
Maryland
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Joe said the business was very good.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 07/25/2018

Thank You


KW
Kevin W.
Frostburg, MD
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Happy
Chris, Bruce and all the guys are great. They identified the problem, and made the repair as quickly as they could. I'm so happy to have this little shop with a big heart in our neighborhood!
BRUCE B. from Red Ridge Auto Repair responded on 07/18/2018

Thank You Kevin For That Very Nice Review


LN
Liz N.
Cumberland, MD
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Great service
I love the service and honesty we get at Red Ridge. They are great about letting you know what's going on with your service and are honest about repairs.
BRUCE B. from Red Ridge Auto Repair responded on 07/16/2018

Thank You For Your Nice Review, And Your Trust In Us


Verified Customer
Mount Savage, MD
Kia Optima
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/14/2018
Red Ridge Auto Repair
I had a not so good experience with Red Ridge Auto Repair, my car was there for a minor issue that got repaired but the technician left dirty scuff marks everywhere. The marks were on the door panel, under the dashboard and dirty hand prints on the steering wheel.

BR
Betty R.
Frostburg, MD
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Betty said the service was very convenient and good.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 07/16/2018

Thank You


SM
Sue M.
Frostburg, MD
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Sue said she liked the mechanics. They were knowledgeable and advised her of what she did and didn't need. They answered her questions. She appreciated that they got her in right away.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 07/16/2018

Thank You For Your Great Review


MM
Morgan m.
Frostburg, MD
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Morgan said they are pretty good.
This review was collected via phone interview by Customer Research Inc.
BRUCE B. from Red Ridge Auto Repair responded on 06/28/2018

Thank You For Your nice Review