Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
They charged me $400 more than the estimated amount.
They did not bother telling me about other issues still going on with the car, I found them out when I got home and the engine light was still on.
When they were Richard Rowe Auto they were quick, honest, would do a full inspection and tell you what things would cost up front. Not so now that they are redline auto.