Reliable Hyundai is conveniently located in Springfield, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Reliable Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Reliable Hyundai is conveniently located in Springfield, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Reliable Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
1. Called to ask if I could test drive a car on Monday morning. Set up appointment for 4:00. Arrived at 4:00, Sorry the car is not here, an employee had taken the car to West Plains - but it would be back around 5:30. Ok, I will come back.
2. Come back after six. Car is there. Test drive it, love the car. Buying the car for my son. Start the process, dealership can't match my banks interest rate. My bank can start the process on Tuesday, I ask can I put money down and secure the car? Yes you can they say. I put 3,000 down and sign some paperwork. As I leave, I have a bad feeling and I say - is the car mine or do I need to come back Tuesday and check on it - no, the car is sold to you - Ok thanks.
3. Tuesday, my bank has a terrible time trying to get ahold of somebody to get info.
4. Wednesday - bank gets a hold of finance - does not start the transfer of funds because it was in the afternoon they finally talked to somebody, the next day is Thanksgiving, so we will complete everything Friday.
5. My wife and I get ready to go to the dealership Friday morning. I get a message to call the manager. The manager says, I am so sorry, but we accidentally sold the car - big miscommunication. I said that is not possible, we have a deposit and signed paperwork. They say the other person involved had already transferred the money and singed "The legal documents" there is nothing they can do. They offer to make it right.
6. We go to the dealership. I am upset, talk to the other manager, who immediately says he thought I would come back Tuesday and now its Friday. He later apologizes for the remark. However, he has basically just said what I feared, the car was mine unless somebody makes a better offer. So, I was lied to.
7. We test drive another car, but they really don't have anything we like. They apologize again, we leave.
8. This was on Friday. IF they really want to make it right, you would think they would contact us again, check to see if there was anything they can do. They have not. We put a lot of time and effort to find this car. Loan rates changed - it cost us a full percentage point on the loan. To say we are disappointed is an understatement. Now we are having to go through this whole process again. I should have know after reading some of the reviews. Good luck dealing with dishonest people. I hope it was worth the few thousand dollars.