Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1892 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.1612903/5Overall Rating 4.1612903/5Overall Rating 4.1612903/5Overall Rating 4.1612903/5rating 4.1612903
Original
Overall Rating 2.22581/5Overall Rating 2.22581/5rating 2.22581rating 2.22581rating 2.22581
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


JB
Joseph B.
Springfield, MO
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Fast, reliable service and good people
I went there for an oil change and Zactec service. They told me it would take about 2 hours. It was done in about 90 minutes. I was pleased and our car looked great.

SP
Sharon P.
Springfield, MO
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Why I come back.
Good service. Good people.

LR
Leonard R.
Peculiar, MO
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
Great service
we get good service most of the time …..but this last time we had to wait over two hours for an oil change......I believe we were in the wrong service dept.....

Verified Customer
Nixa, MO
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Fast n friendly
Would go to again

Verified Customer
Camdenton, MO
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service department
Always do a great job. Always very thorough.

MK
May K.
Ava, MO
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
so great
service was good

Verified Customer
Blue Eye, MO
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Anonymous
Friendly and professional

Verified Customer
Springfield, MO
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Service
Provided efficiently.

LD
Larry D.
Springfield, MO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
pleasant experience
very friendly people and a clean waiting area. i was kept up to date on what was going on and the car wash and snacks were a good bonus i never expected. the service people were very helpful when answering my questions.

TG
Tami G.
Willard, MO
2016 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2018 Category: Service
Excited to see remodel
Excited to see remodel for a future asst dealership that matches the make of my automobile.
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/11/2018

Thank you for all the feedback! We are sorry to hear that you were disappointed in our service department! You are completely correct, our service department is under reconstruction. After the remodel we hope you enjoy your visits to Reliable Hyundai! 

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

Verified Customer
Ozark, MO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
The service advisor , Brandon
I buy Hyundai’s due to the quality of service care I receive from my service advisor, Brandon. He is personable, helpful and efficient. When he left the dealership for a short period, I considered my next vehicle would be at the dealership where he was working. Brandon sells Hyundai to return customers.
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/11/2018

Thank you for the positive feedback! We hope to do business with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

PH
Paul H.
Myrtle, MO
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Hyundai Service
Great service!
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/11/2018

Thank you for the positive feedback! We hope to do business with you again! 

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

MH
Michelle H.
Springfield, MO
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service
I have dealt with the service department since I purchased my first Hyundai in 2002. They are always attentive and reliable and do great work. Very easy to talk to and listen to what you are saying.
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/11/2018

Thank you for the positive feedback! We hope to do business with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

DM
David M.
Rogersville, MO
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Very professional
For oil changes, I get in and out quickly and always receive a complimentary car wash.
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/11/2018

Thank you for the positive feedback! We hope to do business with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

DM
David M.
Ava, MO
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Thank you Travis!
I stopping by for my first oil change on my Hyundai Veloster Turbo. I was headed to St. Louis. Travis said he would try to work me in due to a cancellation. He also said that it would probably be a little over an hour. I was pleasantly surprised when I received an email stating my car was ready in 30 minutes. Thanks again Travis!
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/11/2018

Thank you for the positive feedback! We hope to do business with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

JH
Jeffrey H.
Battlefield, MO
2013 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Genesis service appointment
Thanks again for great job done. Staff that I communicate with are always pleasant and informative. Thank you!

On a side note, I did think it was a tad odd to see the person doing a test drive of my vehicle come and eat at the same restaurant I was at while waiting for my car to be serviced...
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/09/2018

Thank you for the feedback! We hope to do business with you again! 

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

BH
Becky H.
Fair Grove, MO
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Austin Goodwin listens carefully to my concerns & treats me like royalty! I can trust him to take care of everything!
Everyone at Reliable Hyundai is very professional & competent. My concerns are addressed in a thoughtful, understandable & timely fashion.
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/09/2018

Thank you for the five gold stars! We appreciate the kind feedback and look forward to working with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

Verified Customer
Springfield, MO
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Quick and Easy Oil Change
What can I say? It was an oil change
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/09/2018

Thank you for the five gold stars! We appreciate the kind feedback and look forward to working with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

CK
Carrie K.
Bolivar, MO
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
good service
good service
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/09/2018

Thank you for the five gold stars! We appreciate the kind feedback and look forward to working with you again!

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921

DJ
David J.
Springfield, MO
2015 Hyundai Genesis Co
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/05/2018 Category: Service
Below average experience this time
Usually have a great experience when I'm getting my vehicle serviced but when I showed up for an early appointment there wasn't a technician available. I ended up waiting half an hour for a technician to actually get the service done. I will continue to come here since they do good work but please have staff available so I'm not waiting an extended period of time for an oil change.
Devin S., Customer Relations Manager from Reliable Hyundai responded on 07/05/2018

We are really sorry about the issue you encountered during the servicing of your Hyundai. You are absolutely right, and we understand your frustration. Although we always strive toward 100% customer satisfaction, sometimes things don’t go right. Your feedback will be utilized in coaching and training our employees. Our Customer Relations Manager, Devin, will be following up with you to discuss this mishap.

Devin Strause
Customer Relations Manager
Dstrause@vtaig.com
417-864-6921