Reliable Hyundai is conveniently located in Springfield, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Reliable Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Reliable Hyundai is conveniently located in Springfield, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Reliable Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
These people gets a zero on this review.
Ok let’s go!!!
1: we brought our 2003 Hyundai in for service. This is a sentimental SUV for both me and my partner. We had recently took the Hyundai to another mechanic in my area. They did as much stuff as they could do on it and still wasn’t 100% sooooo against our better judgment took it to the Hyundai dealership hoping since they were a dealership specializing in Hyundais. So things started off good the gentleman that “checked” it in was very nice and helpful. So let’s give him a 6 on his customer service. So we left it there and as anyone would,we ask for a call back to tell us what we were looking at on the price of repair. So a week rolled by and we hadn’t heard from then so a call was placed to check on the progress we were told that they hadn’t started on it because we had to purchase all the parts for it up front. WHICH ONCE AGAIN NO!!! PHONE CALL to let us know that. Be curious as to how long it would have taken before anyone called us to let us know about us having to purchase the parts upfront.
So after paying for the parts we waited another week or so. AGAIN WE HAD TO REACH OUT TO THEM FOR AN UPDATE. The call was placed and we talked to Sam who was our point of contact. Sam told us that he “wasn’t sure on the progress being made on the vehicle and he would contact the mechanic who was working on it and have him to give us a call back. AGAIN WE DID NOT hear from him.
So we waited again for almost a week and called back. We now had a different point of contact who told us Sam was no longer working for them. Hmmmm wonder if he got tired of the crap and left. So this new guy said that the parts had arrived the previous Friday and again he would contact the mechanic and have him to call us back. AGAIN NO PHONE CALL!!!! Our point of contact guy said that we were told it would take after parts arrived 19 hours to have it fixed. Ok 19 hours isn’t to bad I guess. So another few days another call was placed by my partner and he insisted on talking to the manager of the service department. She told him that she would be the new point of contact and she would GIVE US A CALL BACK AT THE END OF THE WORK DAY for an update. GUESS WHAT NO PHONE CALL.
Another call was placed by me on May 26 to once again try and find out how everything was going. I reached a lady and told her I needed to talk with someone on the status of the vehicle. She ask who we had as a point of contact. REALLY?? You can’t look on the chart and see who was working with us now??? So after telling her our point of contact she put me on hold to try and reach her. She later came back on the line and said she could not reach the manager who was supposed to be working with us now and ask if I wanted to leave a message on her voice mail. That was it I lost it. I told her ABSOLUTELY NOT I WILL STAY ON THIS LINE UNTIL YOU CAN REACH HER OR SOMEONE WHO COULD HELP ME. She had me on hold for at least 30 minutes coming back to the phone just to tell me she was still trying to get ahold of someone who could give me an update. Each time she came back on she kept asking me if I wanted to leave a message. AGAIN I SAID NO I WOULD WAIT ON THE LINE AND I WANTED THE UPDATE TODAY!!!! So this went on for some time. The last thing I heard from her is when she came back on the line and told me she was trying to reach Jake the manager of the dealership I guess. After being on hold for another 5-10 minutes, after telling the lady I WOULD WAIT ON THE LINE TO SPEAK WITH SOMEONE The music stopped and the next thing I knew I was put through to Jake’s voice mail. I left a message and told him I WANT AN ANSWER ON THE PROGRESS OF THE VEHICLE AND I WOULD EXPECT A CALL ON TUESDAY BEING MONDAY WAS A HOLIDAY. Here it is Wednesday and have heard nothing from any of them. ALL WE WANT TO KNOW IS THE PROGRESS ON THE VEHICLE!!!! Let us know what’s going on with it. So after almost a month WE HAVE HAD NO ONE TO TRY AND REACH OUT TO US!!!!
I don’t usually leave reviews unless they are good ones. If someone has gone out of their way to help me I believe you give credit where credit is due. If I’ve had a bad experience someone I just chalk it up to them having a bad day. There’s no chalking this one up to someone having a bad day. If they would have only kept us in the loop on what was going on with the vehicle this review WOULD NOT HAVE BEEN DONE.
So the moral of the story is this… If you’re needing your vehicle worked on and expecting good customer service DO NOT TAKE IT TO THIS DEALERSHIP AND EXPECT ANYONE TO HELP YOU.