Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

723 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


IC
Iris C.
Tampa, FL
Mercedes-Benz C280
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Iris said they were able to accommodate her in a timely fashion and what they did seemed to work.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Florida
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Daniel said the employees were friendly to speak with, they were great, figured out the problem and fixed it well.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Florida
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Daniel said the employees were friendly to speak with, they were great, figured out the problem and fixed it well.
This review was collected via phone interview by Customer Research Inc.

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Omari D.
Florida
Porsche Panamera
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Omari said, his vehicle had to be towed out of the business, they refused to do any more work on it and there were parts all over the interior.
This review was collected via phone interview by Customer Research Inc.
David N. from Rennen Imports responded on 07/12/2018

If anyone reads this review please take a second to look at the other 1 star reviews out of over 700 that are saved to this site. You will notice a pattern with this type of customer. Omari towed this very expensive Porsche to us from the dealer where they told him that he needed a new transmission. We diagnosed the car and came to the same conclusion as the dealer.  When we discussed our diagnosis with Omari he said that he could not afford a new transmission and also could not afford to rebuild the one in his car. Much to our dismay, he left the car at our shop for weeks and would not return calls or text messages. After we sent a text message informing him that we were going to put a mechanics lien on his car he called and asked if we would install a used transmission that he found online.  We politely told him that we do not install customer supplied parts because after years of experience we have learned that it does not workout well for anyone concerned. However, he pleaded with us to make an exception as it would be his only way of getting the car back on the road. Against our better judgement, we agreed to install his used transmission as long as he understood that the probability of it working was extremely low and if it did not work he would still owe us for the labor to install the part. These days people need to understand that the electronic components in luxury car transmissions are expensive, complicated and have to be coded to the car which makes a used part much more dicey than in the past. Needless to say, after the installation, the used transmision was defective. Surprise! Surprise! Oh, and guess what? After we called to inform him that the part was defective he would not come pick up the car. Hard to believe isn't it. After many weeks we had to threaten to file another lien on the car and then he finally came to pick it up. He towed it to another shop thinking they could preform a miracle and get a defective part to work. As of this writing, the car is still at Vortex and we understand that they are having the same senseless issues with this customer. In a nutshell, we did everything we could do for this customer that can't afford this car and what do we get in return? A bad review that is basically dishonest. In the future we will be less accommodative as it does not pay off well. 


RB
Richard B.
Tampa, FL
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Richard said the staff were fair and up front with him about what needed to be done to his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Jake H.
Tampa, FL
Mercedes-Benz S500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Jake said they friendly and welcoming.
This review was collected via phone interview by Customer Research Inc.

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Aleda R.
Land O Lakes, FL
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Service
Found Rennen through my son & haven’t been disappointed! Everyone is courteous & professional✅

MR
Marian R.
Florida
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Marian said they were fine. They got her in and got her out. She has used them before.
This review was collected via phone interview by Customer Research Inc.

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Kevin G.
Tampa, FL
Audi TT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Kevin said the business is perfect.
This review was collected via phone interview by Customer Research Inc.

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Hank E.
Florida
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Hank said the staff have great service. They fixed the vehicle correctly the first time with great pricing.
This review was collected via phone interview by Customer Research Inc.

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Sammy S.
Tampa, FL
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Highly Recommended
Great people and great service. Very knowledgeable staff and very reasonable prices.

MM
Mike M.
Tampa, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Honda repair
The crew at Rennen is always on the ball and I truly respect and trust them with all my auto needs. They can fix everything and I will always be a loyal customer. Thank you all for all your help and support.

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Suzanna B.
Florida
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Suzanna said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Elise Z.
Tampa, FL
Porsche 911 Carrera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Expert repairs
Awesome service, car expert, personalize service and great care

KW
Kimbert W.
Florida
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kimbert said they did a great job. The customer service was great.
This review was collected via phone interview by Customer Research Inc.

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Ariane A.
Tampa, FL
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Ariane said the staff were all very nice.
This review was collected via phone interview by Customer Research Inc.

DM
Dominique M.
Tampa, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
GREAT SERVICE
Rennen has done a great job servicing our BMW's , much better than the Tampa dealership where we bought them from. They do what needs to be done, are great at diagnostic and dont push for unnecessary repairs. Staff is knowledgeable, courteous and efficient, we have already recommended Rennen to a couple of our friends.

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Toby H.
Tampa, FL
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Toby said overall the service was really good and they were very informative.
This review was collected via phone interview by Customer Research Inc.

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John A.
Land O Lakes, FL
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
John said the staff at the business were very pleasant to deal with.
This review was collected via phone interview by Customer Research Inc.

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Randy O.
Florida
Mercedes-Benz GLS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Randy said, the business finished on time and the staff are nice.
This review was collected via phone interview by Customer Research Inc.