Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

496 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


BT
Brent T.
Canton, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Brent said his overall experience was good. He has used them for quite awhile and is very pleased. Their prices are fair.
This review was collected via phone interview by Customer Research Inc.

KA
Khalid A.
Canton, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Khalid said the repairs were done in a timely manner and they were also very professional.
This review was collected via phone interview by Customer Research Inc.

JL
Jeff L.
Canton, MI
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Jeff said the employees took his vehicle in quickly. They completed the work on time. The service was done on budget.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Michigan
Ford Edge
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2018 Category: Service
Steve said he felt he was overcharged for just a battery cable and when he got there, they didn't really explain what was done, He said the visit was sort of confusing.
This review was collected via phone interview by Customer Research Inc.

SB
STEVEN B.
Canton, MI
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Quality work provided by quality people!
I had Ric & Rocky's replace the shock absorbers on my newest vehicle, a Ford F-250. They also installed a part I had provided,
a front-end stabilizer to remedy Ford's F-250 "death wobble". The work was completed in less than a day, and I was back on the road.
No hassles, no waiting for parts, no excuses.
Ric & Rocky's is the place to have your vehicles serviced or repaired, period. This is the fifth different vehicle I have had repaired, each time completed to my satisfaction.

SK
SUSAN K.
Plymouth, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
great quality work
Very professional and effecient

DP
Dushyanthe P.
Canton, MI
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Dushyanthe said the service was quick and the staff was easy to work with.
This review was collected via phone interview by Customer Research Inc.

RP
Randy P.
Canton, MI
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Randy said he's dealt with the business before, and they took good care of him. They're nice guys, local and good guys to work with.
This review was collected via phone interview by Customer Research Inc.

KE
KIMBERLY E.
Canton, MI
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Great people to work with
We always have a pleasant experience when we come to Ric and Rocky‘s thank you guys for taking care of my cars in my kids !

EK
ERIK K.
Plymouth, MI
Lincoln MKX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
great Work at a reasonable price
I’ve taken my Lincoln to Ric & Rocky’s multiple times over the last year. They have always made me feel like they cared about keeping the cost for repairs to a minimum. Weather it was brakes or even replacing the drive axel and tie rods I didn’t feel like I was being gouged. They also completed the work well ahead of the time frame I anticipated. Great work at a reasonable price.

AW
ANDY W.
Plymouth, MI
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2018
Details
Been taking my cars here for oil changes. Will continue to do so. So far they’ve been great but past visit not so much.

Last visit on two of my cars the little sticker saying next oil change needed mileage had faded so I couldn’t read. You fixed that with new type of sticker. However this time it says next oil change would be in 2,000 miles? On full synthetic? Ugh.

Also, so annoying you didn’t reset the service indicator light. Took me a while searching YouTube to figure out how to reset.

TR
Tony R.
Garden City, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Tony said he was extremely happy with his service.
This review was collected via phone interview by Customer Research Inc.

WB
Walt B.
Michigan
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Walt said the business does quick work and it is well done. They are always pleased with them.
This review was collected via phone interview by Customer Research Inc.

AH
Amerra H.
Belleville, MI
Ford Transit Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Amerra said she was pretty pleased with their honesty and work. She spoke with both of them and they promised to do what she requested. They got her vehicle in quickly and did an exceptional job. The window tinting was explained to her.
This review was collected via phone interview by Customer Research Inc.

SP
SAURABH P.
Canton, MI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Very good service!
Very pleased with the service I get at Ric & Rocky's. They are thorough and don't force you into anything that's not required.

CB
CHERYL B.
Willis, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Friendly very helpful
Excellent service

P
Rob P.
Canton, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Rob said the staff did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

KK
Khalil K.
Canton, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Khalil said he received great service for a good price.
This review was collected via phone interview by Customer Research Inc.

BH
Brandy H.
Livonia, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Brandy said the business is always friendly and helpful. They are on time and overall great.
This review was collected via phone interview by Customer Research Inc.

PM
PAM M.
Farmington, MI
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Reliable and Trustworthy!
I followed my former mechanic, George, to Ric & Rocky's. I'm still getting the same great service and completely trust George and everyone at this shop. They service my car in a timely fashion even when they are super busy. They make me feel important! They are honest and dependable!

Displaying Review 1 - 20 of 496 in total