business image

Richie's Automotive & Cycle Connection, Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(442 Reviews)
81

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

About

We are a full-service owner-operator company.Our staff is well trained and equipped to handle all of your towing, auto repair and roadside assistance service needs. We also offer NC State Inspections, oil changes, tire rotations and much more! We are a full-service owner-operator company.Our staff is well trained and equipped to handle all of your towing, auto repair and roadside assistance service needs. We also offer NC State Inspections, oil changes, tire rotations and much more!

Categories
Auto Repair, Oil Change, Towing Service
Contact
(252) 234-0303

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 1:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
720 Goldsboro St S SW Wilson, NC 27893

Affiliations

AAA - Approved Auto Repair
ASE
Richie's Automotive & Cycle Connection, Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(442 Reviews)

MN
gravatar
M N.
Florence, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/15/2025
0
Scammers
I recently had an extremely negative and frustrating experience with this repair shop. After being referred here by AAA, I was charged $902 for work that was never performed. When the vehicle was later inspected by another repair shop located about 30 miles down the road — after my car broke down again — they took photos, scanned the vehicle, and confirmed the same diagnostic codes that this shop was originally supposed to address. Their inspection showed clearly that none of the required repairs had been done. The only new part on the vehicle was a single spark plug.

In addition to the lack of actual service, the way I was treated made me feel discriminated against — as a woman
The staff spoke confidently and reassuringly at first, but their actions did not match their promises. Despite their “good talk,” they failed to follow through with any of the work they claimed they would complete.

This situation is incredibly disappointing, especially since AAA recommended this business. I expected honesty, professionalism, and fair treatment, and instead received the opposite: incomplete work, misleading explanations, and a $902 bill for services that were never performed.

Given the evidence from the second repair shop and the fact that my vehicle failed due to the same unresolved issues, I am requesting a full investigation, a detailed explanation of the charges, and appropriate action to remedy this situation.
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