Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

679 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


TO
Tim O.
Delaware, OH
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Tim said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

TV
TODD V.
Galena, OH
Lincoln MKX
Verified Customer
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12/12/2018
Tire
I had to replace one tire. Easy anyone can do it but the friendliness and personal service was just so special

WB
William B.
Sunbury, OH
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
William said he was generally satisfied.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Delaware, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great customer service without a pushy attitude to spend more money
Great customer service with out the pushy attitude to spend more money

JM
Jim M.
Galena, OH
Honda HR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Jim said the employees provided good customer service. They were very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Sunbury, OH
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Very timely
I wouldn’t take my vehicle anywhere else. Always a human voice on the phone, makes timely appointments, and gets you in and out as quick as possible.

LN
Linda N.
SUNBURY, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Linda said she was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

SO
Shane O.
Ohio
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Shane said they did an awesome job. They were quick and efficient.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Sunbury, OH
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
William said the mechanic took care of both of his vehicles and his job uses him, too.
This review was collected via phone interview by Customer Research Inc.

CC
CATO C.
Galena, OH
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Oil change & shaking wheel
Assessed vehicle for shaking steering wheel and pulling to one side. Thorough evaluation quickly. Layed out plan of how to proceed with least expensive option first. No pressure decision making. Fixed with first option.

BH
BARB H.
Galena, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Friendly, efficient service!
It is so nice to walk in and have the staff know you. My service is always timely and on schedule.

JK
jon k.
Ford Edge
Verified Customer
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10/29/2018
Competent, efficient, friendly service
Diagnoses are thorough. Work done is accurate and on-time. Repair recommendations are fact-based, not fear-based.

MM
Melissa M.
Sunbury, OH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Melissa said the customer service was great. The staff got her vehicle finished on time and did a great job on the repair.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Galena, OH
Scion FR-S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Gr8
High quality work every time & fair prices

KG
KEN G.
Galena, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Great customer service
Very honest people to work with

CM
Carl M.
Kent, OH
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Carl said they did a good job and they were courteous and friendly.
This review was collected via phone interview by Customer Research Inc.

LS
leah s.
Galena, OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Always a great experience!
I trust Rich's Auto Care to thoroughly take care of my vehicle. When given recommendations, the techs and staff don't pressure you on the spot but allow you the time needed to plan for the vehicle care. I have a positive experience each time I take my car in. Thank you!

KW
kevin w.
Galena, OH
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018
Excellent Service
Excellent service, knowledgeable and honest

Verified Customer
Galena, OH
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Friendly, Accomodating Staff
We have used Rich's a few times now. The staff are very friendly and great about fitting you in on short notice. The work was completed in a timely and professional manner.

JS
James S.
Thornville, OH
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
James said the employees took his vehicle right in for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 679 in total