If you ignore these reviews -- TAKE A TON OF PICS OF YOUR CAR/TRUCK INSIDE AND OUT
I dropped the car off for two tires to be replaced and an alignment done. They dropped me off at home which was very nice since it was going to be most of the day. I picked up the car and honestly didn't even look at the wheels or tires just assumed the new ones were on and everything was good-to-go. Went to pull out of their parking lot and as I am turning right my hand catches on something jagged/rough on the steering wheel. As I straighten up I look and the steering wheel has a big scratch/gouge in the leather right on the top. You can't miss it. Never ever there before. Nice. Pull in my driveway 3 miles away and take 3-4 pics and email them. I go inside still wondering how it happened and thought you know I probably should go out and look at the wheels since most likely the same person did them. Sure enough, the clear-coat was pulled back on one and the aluminum was pushed-back / rolled over in a spot on the other. Neither wheel had any prior curb damage or anything like that so I again took pics and emailed them over separately.
Here is the response I got via email:
"I'm sorry to hear about your concerns. Our alignment equipment is not attached to the steering wheel or wheels in the way/location you are describing. Unfortunately, if you can not provide recent photos prior to service we will not take liability for any damage you believe we created."
Not, I'm sorry you feel something happened while your car was in our possession can you bring it back so I can see it in-person and we can talk about it? Not, I saw your photos let me talk to my technician and see if he can shed any light on things and I will call you immediately. Not, can I please call you right away to discuss this because I want to make sure I understand what I'm seeing before I talk to my technician. None of that. Nothing.
All I got was unless you can somehow prove we did it we didn't do anything wrong so sorry about your luck.
Oh, and this is Brett the Service Manager btw.
So I called. Explained everything in more detail and at no point in the conversation did Brett even pretend to care about them damaging my car. All he kept repeating was "Well, if you didn't take any pics of it recently showing the damages weren't there we don't have anything to talk about". Matter-of-fact as can be. Sorry Brett I don't take pics of my car on a weekly basis and I didn't know I had to to have two tires put on.
No matter how this ends up being resolved DO NOT TAKE YOUR CAR HERE. Big job, little job, just don't do it. But if you are stranded and absolutely have to, take as many pictures as you possibly can. Even on areas they aren't working on. Like your steering wheel. You will thank me later. Maybe enough of you will be able to respond with "Why yes Brett I do have pictures I just took yesterday thanks to this review I read and I will send them right over". Once they have to start paying for damages they cause maybe things will change.
It's only a one star because of the ride home. Worst "Customer service" ever.
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Here is the response I got via email:
"I'm sorry to hear about your concerns. Our alignment equipment is not attached to the steering wheel or wheels in the way/location you are describing. Unfortunately, if you can not provide recent photos prior to service we will not take liability for any damage you believe we created."
Not, I'm sorry you feel something happened while your car was in our possession can you bring it back so I can see it in-person and we can talk about it? Not, I saw your photos let me talk to my technician and see if he can shed any light on things and I will call you immediately. Not, can I please call you right away to discuss this because I want to make sure I understand what I'm seeing before I talk to my technician. None of that. Nothing.
All I got was unless you can somehow prove we did it we didn't do anything wrong so sorry about your luck.
Oh, and this is Brett the Service Manager btw.
So I called. Explained everything in more detail and at no point in the conversation did Brett even pretend to care about them damaging my car. All he kept repeating was "Well, if you didn't take any pics of it recently showing the damages weren't there we don't have anything to talk about". Matter-of-fact as can be. Sorry Brett I don't take pics of my car on a weekly basis and I didn't know I had to to have two tires put on.
No matter how this ends up being resolved DO NOT TAKE YOUR CAR HERE. Big job, little job, just don't do it. But if you are stranded and absolutely have to, take as many pictures as you possibly can. Even on areas they aren't working on. Like your steering wheel. You will thank me later. Maybe enough of you will be able to respond with "Why yes Brett I do have pictures I just took yesterday thanks to this review I read and I will send them right over". Once they have to start paying for damages they cause maybe things will change.
It's only a one star because of the ride home. Worst "Customer service" ever.