Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

4129 Reviews

ReScore Reviews™ (149)

ReScore
Overall Rating 4.4161106/5Overall Rating 4.4161106/5Overall Rating 4.4161106/5Overall Rating 4.4161106/5rating 4.4161106
Original
Overall Rating 2.20805/5Overall Rating 2.20805/5rating 2.20805rating 2.20805rating 2.20805
89% Would Recommend
100% Business Response
Latest Review 30 minutes ago

Reviews


IP
Ismael P.
Miami, FL
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Thanks
Thanks
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

PD
Patrica D.
Fort Lauderdale, FL
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Oil change
1\2 hour. Wow
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Anonymous avatar
Verified Customer
Wilton Manors, FL
2017 Hyundai Veloster
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/21/2018 Category: Service
Terrible
I would never buy another car from this place!
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2018

Thank you for taking the time to respond to the online survey and for speaking with me. We appreciate your business and would like to apologize to you for not fully meeting your expectation. We will address the issues to ensure the quality of future services.

Thank You
Midgi Kasten
Customer Relations Coordinator

JC
James C.
Delray Beach, FL
2017 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
service
Did not install new sticker on windshield for oil change.
Dent in left front fender that was not there before but I did not do a walk around at the dealer and saw it when I got home so I can't prove it was done at the dealer.
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2018

Thank you for taking the time to respond to the online survey and for speaking with me. We appreciate your business and loyalty and would like to apologize to you for not fully meeting your expectation. I will address the issues to ensure the quality of future services.

Thank You
Midgi Kasten
Customer Relations Coordinator

Anonymous avatar
Verified Customer
Fort Lauderdale, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Customer service
Customer service is good, as well as ambiance.
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

DR
Doris R.
Fort Lauderdale, FL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Customer Service Excellent Everytime
I get my calls or email for service reminders and they honor my appointment times. Everyone is polite and professional.
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/20/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Anonymous avatar
Verified Customer
Fort Lauderdale, FL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Recommend
Prompt and courteous service.
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/20/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

LR
Linda R.
Fort Lauderdale, FL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great
Very friendly courteous people that work there always willing and ready to help, great service always
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/20/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Anonymous avatar
Verified Customer
Fort Lauderdale, FL
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Experience
Great Job
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Anonymous avatar
Verified Customer
Fort Lauderdale, FL
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
N/A
n/a
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

LS
Luz S.
Fort Lauderdale, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Awesome service
Excellent
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

CA
Celia A.
Fort Lauderdale, FL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Customer Service
The level of customer service and willingness of employees to assist customers
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

JA
Jose A.
Hialeah, FL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service
Jose fleitas great service and profesional
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

MR
Michael R.
Boca Raton, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Excellent Service!!
Sam Neely provided excellent service!
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

JG
Joel G.
Fort Lauderdale, FL
2016 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Recent Service
Great service and Jonathan is the best. Waited for the service in a great waiting area. No complaints.
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/18/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

SK
Sharod K.
Fort Lauderdale, FL
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great Staff
It is always a pleasure coming to Rick Case Hyundai Fort Lauderdale to receive service on my vehicle. Thus far, I have purchased two brand new vehicles from the same location. 2013 Hyundai Sonata GLS and most recently a 2017 Sonata Sport.

I will continue to come back as long as they put customers first.
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/18/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

MH
Michael H.
Fort Lauderdale, FL
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2018 Category: Service
great
the people I the service dept really go out of their way to handle all my car need and they break down and explain everything to me
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/18/2018

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.


HG
Harold G.
Hallandale Beach, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Rick Case Fort Lauderdale 100% helps the Customer
I arrived at Rick Case Hyundai late Sunday Afternoon with a tire that could not be fixed I was so stressed out. The person in the repair section put me at ease helped me get a new tire and before I knew it I was on the way home to my family. Stress free. I would recommend Rick Case To everyone I know. If you do not know who took care of me I will check my records because the person who helped me deserves all the credit.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/17/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


GM
Georgia M.
Fort Lauderdale, FL
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Excellent
Fast friendly service staff.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/17/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


CM
Cristina M.
Fort Lauderdale, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Amazing service
From the moment we got there and throughout the morning with updated phone calls u til picking up the car everything was handled with the upmost professionalism
56a9b3586483b125cf6000d7d4c5b199?s=28
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/16/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator