Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

4955 Reviews

ReScore Reviews™ (194)

ReScore
Overall Rating 4.5206191/5Overall Rating 4.5206191/5Overall Rating 4.5206191/5Overall Rating 4.5206191/5rating 4.5206191
Original
Overall Rating 2.24227/5Overall Rating 2.24227/5rating 2.24227rating 2.24227rating 2.24227
89% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


SF
Sandra F.
Fort Lauderdale, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Rick case service
I would definitely recommend Rick Case to everyone. They do a great job and have always been very pleased
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/10/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

AP
Antonia P.
Fort Lauderdale, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
muy agradable
no problema
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/10/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

EC
Ernesto C.
Miami Gardens, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Mantenimiento
Ver y good
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/10/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

AP
Andrew P.
Wilton Manors, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Excellent service
Excellent customer service

PW
Paula W.
Fort Lauderdale, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Stefano is the BEST
I've had Stefano as my service rep for several years now. I travel out-of-state for the holidays and he always makes especially sure that my vehicle is in tip-top repair so that I won't have any issues on the road. I stay with Rick Case only because of Stefano's attention to maintenance on my vehicle.

BB
Briana B.
Fort Lauderdale, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Service
Friendly and efficient
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Tamarac, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
The staff. The service people treat you like family.
Its getting to the point where i did not want to leave. They finished my car in a very short time.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

MA
Marambio A.
Miami Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great Service
Im really satisfied with service.
This guy Jose was extremely helpful to have my car serviced so quick.
I will definitely look for him next time again.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

BH
Barbara H.
Fort Lauderdale, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Wonderful Service
Great place.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/07/2018 Category: Service
Surprise expense I didn't need as a Customer
Read.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to our survey and for speaking with me. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Thank You
Midgi Kasten
Customer Relations Coordinator

BB
Betty B.
Oakland Park, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great service
Always in and out on time. Everyone very pleasant and helpful
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

LR
Loreen R.
Fort Lauderdale, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Love my service advisors
Tom and Stephen are the best
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/08/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

SM
Sandra M.
Hollywood, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Personsl service, honesty, reliability
I live closer to Weston than to Plantation but I rather travel further to get the best personal service I can get. Estefano is excellent at meeting my car needs, explaining what is going on with the car and advising on prevention care in order to avoid future problems. He makes something as dreadful as waiting for oil change, bearable. Toby, the shuttle driver, is also incredibly nice, respectful and polite. Please do all you can to make these two employees feel appreciated. They are big assets to the Rick Case PlantTion Family.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/07/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

LE
Lexley E.
Pompano Beach, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great Environment
The staff treats there customer with the utmost respect and with patience, in all they are courteous and willing to give a good listening ear
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/07/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

FB
Fernando B.
Boynton Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Best Service Ever
Great service and great staff
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/06/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

JM
Jacquelyn M.
Oakland Park, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
EVERYONE IS FRIENDLY, THEY ARE STUCK ON THEMSELF
THE PEOPLE AND THE STAFF
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/06/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

DM
Denise M.
Fort Lauderdale, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great service
Rick Case runs a tight ship. Earnest the service counselor was professional and kept me up to date. The car was ready when they said it would be and is running great. Definitely recommend.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/06/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
N
N
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/06/2018

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Pompano Beach, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Hyundai Fort Lauderdale
Service was great stefano always does a wonderful job making sure I’m taken care of with all my car needs even when they’re extremely busy he try’s to accommodate me.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/05/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

PA
Paul A.
Fort Lauderdale, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Always great services.
Always great services.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/05/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

RR
Richard R.
Fort Lauderdale, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Very reliable
Good service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 12/05/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator