Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(6,901 Reviews)

ReScore Reviews™ (384)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


QC
Quateka C.
Fort Lauderdale, FL
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020 Category: Service
Excellent service
My service guy was so patient
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/19/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.

Thank You
Midgi Kasten
Customer Relations Coordinator

LB
Lenni B.
Miami, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
The Good service
Excellent !!!
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/19/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.

Thank You
Midgi Kasten
Customer Relations Coordinator

CF
Corina F.
Cooper City, FL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Thank you all a
Appreciate your help
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 09/18/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.


Verified Customer
Boca Raton, FL
2020 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Quick and efficient.
Quick and efficient.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/18/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country

Thank You
Midgi Kasten
Customer Relations Coordinator

DC
Dominique C.
Pompano Beach, FL
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2020 Category: Service
nothing was cleaned in the lounge, CORONA 19 virus
while i waiting in the lounge, nobody cleaned or disinfected the lounge, we have an pandamic called corona 19, never will go back
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/18/2020

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not providing you with the service the proper service on your recent visit, we will be reaching out to you by telephone to further follow up regarding this service so we can make the necessary changes to make your next service a five star experience. Once again my apologies, and hope we can regain your confidence. Best wishes to keep safe and healthy during this difficult time in our country.

Thank You
Midgi Kasten
Customer Relations Coordinator

TS
Thomas S.
Pembroke Pines, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Earnest is the best ever
A good friend and service writer

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2020 Category: Service
Only earest service writer
Should have worked out a price
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/18/2020

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not providing you with the service the proper service on your recent visit, we will be reaching out to you by telephone to further follow up regarding this service so we can make the necessary changes to make your next service a five star experience. Once again my apologies, and hope we can regain your confidence. Best wishes to keep safe and healthy during this difficult time in our country.

Thank You
Midgi Kasten
Customer Relations Coordinator

LT
Lawrence T.
Hollywood, FL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020 Category: Service
EXCEPTIONAL (on the day I was there) SERVICE
EXCEPTIONAL (on the day I was there) SERVICE
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/17/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country

Thank You
Midgi Kasten
Customer Relations Coordinator

TH
Tiffany H.
Fort Lauderdale, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020 Category: Service
Amazing
Jose was awesome. Made an appointment and told him I did not want to spend all day waiting to get my car serviced . He got me in and out as soon as possible .
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/17/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country

Thank You
Midgi Kasten
Customer Relations Coordinator

MK
Malek K.
Fort Lauderdale, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020 Category: Service
Prefect place
Thank you all
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/17/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country

Thank You
Midgi Kasten
Customer Relations Coordinator

LG
Lisa G.
Fort Lauderdale, FL
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Thank you
👍
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/16/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.

Thank You
Midgi Kasten
Customer Relations Coordinator

DM
Daniel M.
Fort Lauderdale, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
Recent service
great service advisor Mr. Labelle and mechanic got
My starter replaced in good time
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 09/15/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.


VN
Victor N.
Tamarac, FL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020 Category: Service
great service
5 stars
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 09/14/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.

Thank You
Midgi Kasten
Customer Relations Coordinator

VS
Victoria S.
Fort Lauderdale, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2020 Category: Service
Was a long time waiting put good service in the end
👍👌
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 09/14/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.


TE
Thomas E.
Deerfield Beach, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2020 Category: Service
Excellent service advisor
Take the time to explain what needs to be done if anything.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 09/14/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.


MM
Martha M.
Tamarac, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020 Category: Service
was good experience
friendly staff and good service
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 09/14/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Best wishes to keep safe and healthy during this difficult time in our country.