Rick Case Hyundai Fort Lauderdale


Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

2869 Reviews

ReScore Reviews™ (90)

ReScore
Overall Rating 4.2222233/5Overall Rating 4.2222233/5Overall Rating 4.2222233/5Overall Rating 4.2222233/5rating 4.2222233
Original
Overall Rating 2.20225/5Overall Rating 2.20225/5rating 2.20225rating 2.20225rating 2.20225
88% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleased"
Professional, courteous service advisor
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:26 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/18/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Bonnie P. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Family type atmosphere"
Always like coming to Rick Case Hyundai from Miami beach
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:03 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/18/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Joseph M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convient and always helpful"
have been coming her for years
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:27 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/18/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Lillian M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice waiting area with newspaper. Service time was good."
Overall service was excellent
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:06 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/18/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Elaine S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Every time I come in I get great service which is why I keep buying Hyundais.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:19 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/17/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Amy H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love these guys"
Fast courteous service. Stefano Vigil is great. He always make sure I am well taken care of when I bring in my Elantra
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:19 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/17/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Beverley Q. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people"
I was satisfied with the overall service.. Staff are warm and welcoming. Satisfied my needs
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 10:13 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/17/2017

Thank you for taking the time to respond to the online survey. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. Please let us know in the future how we can earn a 5 star rating as it is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Rose G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completion of service"
Service Rep Nane Ernest B and Assist service Manage
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/17/2017 05:53 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/17/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

DWIGHT W. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's closer to my home than the Weston location."
Good service, however there's always room for improvement especially when you
pre-schedule appointment days in advance.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:01 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/17/2017

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Randall C. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Still waiting"
Still waiting for work order to be completed, no communication or up date on parts ordered.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 04:22 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/17/2017

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating. 

Linder R. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"O WELL"
I SAID EVERYTHING I NEED TO SAID WHAT ELSE DO YOU WANT A HALLELUJAH
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 09:51 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/16/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Wesley L. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car recall and service"
I made an appointment for a recall, and it was done in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/16/2017 07:38 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/16/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Ramiro E. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great services."
Do more great services. Thank you.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/15/2017 07:50 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/16/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Milagros J. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service but pricey
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 07:49 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/16/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manager attended me while service writers were busy."
Excellent
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/15/2017 07:15 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/16/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Wendy M. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service"
friendly staff
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/14/2017 01:05 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/16/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Iris T. on 10/14/2017
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"Great experience"
Robert was great and very efficient. Service was done very quickly.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/14/2017 10:11 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/14/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Maria B. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Thanks for understanding I needed to leave quickly since I went with my daughter
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/14/2017 10:00 AM
56a9b3586483b125cf6000d7d4c5b199?s=28
Millareth K. at Rick Case Hyundai Fort Lauderdale responded on 10/14/2017

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important to us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service day"
Turned out great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 12:22 AM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/14/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service "
Efficient and friendly service. Very knowledgeable employees.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:38 PM
Colin L. at Rick Case Hyundai Fort Lauderdale responded on 10/14/2017

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

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