Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

4723 Reviews

ReScore Reviews™ (183)

ReScore
Overall Rating 4.4972646/5Overall Rating 4.4972646/5Overall Rating 4.4972646/5Overall Rating 4.4972646/5rating 4.4972646
Original
Overall Rating 2.24176/5Overall Rating 2.24176/5rating 2.24176rating 2.24176rating 2.24176
89% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


JV
Jorge V.
Lake Worth, FL
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Best Service ever.
The quickest oil change and window warranty process ever, thanks.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/19/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great experience
The service agents made sure my experience was fast and informative.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/19/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


Verified Customer
Tamarac, FL
2015 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Awesome service
Great service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/18/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

JR
Juan R.
Pompano Beach, FL
2018 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2018 Category: Service
THANKS..
THANKS...
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/17/2018

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

 


RD
Richard D.
Hollywood, FL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Rick Case is Great
Never a problem with Service
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/17/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


PH
Peter H.
Fort Lauderdale, FL
2016 Hyundai Azera
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Hanson
Get with the Program!
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/17/2018

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

 


ZR
Zoila R.
Fort Lauderdale, FL
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Good Service
The customer service make the experience more enjoyable.
Taking my car to the dealer for service is not one of my favorite things to do. But, here the customer setvice and professionalism makes that experience more enjoyable.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/16/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

AF
Anne F.
Fort Lauderdale, FL
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
The service writers work to keep us posted on the repair situation.
Courtesy and attention to detail
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/16/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

YG
Yvonne G.
Pompano Beach, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Rickcase Hyundai service
My main reason for me going back to Rickcase to have my car service is that the staff are friendly especially Ernest my go to person to service my car and the place is so clean
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/16/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Hollywood, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
they honor your appointment
thank you for the good service..Our usual service rep was busy and since my husband is recovering from cancer I had another service rep help us....He was just as thoughtful and clear as to what had to be done...He brought the dirty filters in to show us and got us out as soon as possible...I am always appreciative of the kindness and helpfulness inwhat could be a stressful situation...
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/16/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


IV
Irina V.
Fort Lauderdale, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
good work
very good work
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/16/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


VS
Valencia S.
Pompano Beach, FL
2014 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2018 Category: Service
The mechanics.......
Very dissatisfied, the mechanics didn't fix the problem the 1st or 2nd time. Let's see if they get it right this time......the 3rd time in a 6 day period!!!!👎👎👎
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/15/2018

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating. I trust that its all working well now, and I am very sorry that you had this issue, should you hae any further problems, please do not hesitate to let me know and I will be happy to get personally involved. 


CL
Corrine L.
Miramar, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Inspection feedback
The staff was very caring.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/15/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


NB
Ninele B.
North Miami Beach, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Jean Jacques
A great salesman, very knowledgeable and professional
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/15/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


MA
MUSAB A.
Hollywood, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
PROFESSIONALISM
IN AND OUT IN NO TIME.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/15/2018

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


JR
Julio R.
Pompano Beach, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Excellent service.
Service is excellent. When my car was finished it was covered in bird shit and there was dog shit on the roof. Don't know if someone was playing around or if you have someone there with a problem. I was really pissed. Ran it by the carwash. Sure as hell hope this dosnt happen again.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/13/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

KG
Kelsey G.
Fort Lauderdale, FL
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great customer service
Very welcoming and helpful to solve my problem
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/13/2018

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

JS
Juan S.
Tamarac, FL
2018 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
First service
Overall service is Ok.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/13/2018

Thank you for taking the time to respond to the online survey. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. Please let us know in the future how we can earn a 5 star rating as it is very important for us to hear back from our best customers like yourself.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Vb
Need lots of improvement
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 10/13/2018

Thank you for taking the time to respond to the online survey. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. Please let us know in the future how we can earn a 5 star rating as it is very important for us to hear back from our best customers like yourself.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Tamarac, FL
2018 Hyundai Elantra Gt
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Unknown
Was unhappy that the rattle in my car is going to take more than one visit to fix and waste my time waiting for the car.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 10/12/2018

Thank you for taking the time to respond to the survey, and we are sorry to hear that your experience was not a ghood one and would like to see what we can do to make it right. We will give you a call on Monday to find out the details and try to make it right. Thank you once again for letting us know and for giving us this oppertunity to correct this situation.