Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(7,388 Reviews)

ReScore Reviews™ (495)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
91% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


NI
Novia I.
Fort Lauderdale, FL
2020 Hyundai Venue
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021 Category: Service
Happy customer
Amazing customer services and great people.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/29/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

MO
Maud O.
Tamarac, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021 Category: Service
Excellent service
Excellent service, will come back again
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/29/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

JF
Justin F.
Fort Lauderdale, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2021 Category: Service
Mrs Debra
The Service I receive when needing service with my car is always remarkable. The only transportation service that my service Tech offers me is most helpful. I always feel as if I am being taken care of personally by Josua.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/28/2021

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

LQ
Leonardo Q.
Fort Lauderdale, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021 Category: Service
Excelente atención y servicio
Es un dealer que ofrece una muy buena atención y en donde se recibe un servicio de calidad
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/28/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

AD
Annie D.
Fort Lauderdale, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021 Category: Service
Amazing Customer Satisfaction
What makes Rick Case so amazing is the amazing friendly staff. They smile and shows concerns. The place is so clean and I appreciate the coffee and bagels. Most of all Robert LaBelle is Outstanding simply Amazing!!! I am always satisfied. Thanks Robert LaBelle and the Rick Case Family💖❤️🥰😁
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/28/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

JS
John S.
Fort Lauderdale, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2021 Category: Service
Needs faster sevice
Service for simple maintenance took too long
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/28/2021

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not providing you with the service the proper service on your recent visit, we will be reaching out to you by telephone to further follow up regarding this service so we can make the necessary changes to make your next service a five star experience. Once again my apologies, and hope we can regain your confidence. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Tamarac, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021 Category: Service
Servicing
Staff are very professional. They get the job done. They always make their recommendations of any other repairs/servi thy is needed
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/27/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

JC
Joyce C.
Pompano Beach, FL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021 Category: Service
Joyce
Robert Labelle and Fares( Manager) are awesome people they always make my visit exceptional. These people know to valve customers time with respect.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/27/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

HA
Hope A.
Fort Lauderdale, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021 Category: Service
Excellent service
Appointments can be made online.
Ernest and his staff are professional and courteous. Ernest goes above and beyond.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/27/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

YA
Yamileth A.
Fort Lauderdale, FL
2021 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021 Category: Service
Great experience!
Robert is one of the best!
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/26/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Pompano Beach, FL
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021 Category: Service
Great service
Great experience with service.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/24/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

VC
Vincent C.
Dania Beach, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021 Category: Service
A Welcoming Atmosphere
Aside for the overall pleasant and friendly attitude of the employees of the dealership. I appreciate the cleanilness of the facility and restrooms.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/23/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

WB
William B.
Oakland Park, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021 Category: Service
Great Service Department
I'm a Uber and Lyft driver so I put a lot of miles on my car. I always have my car serviced at Rick Case Plantation location. Everything from oil change, new tires & alignment, new brake pads to standard maintenance on my car Rick Case Service Department does an excellent job at a great price.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/22/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

DB
Daniel B.
Pompano Beach, FL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
professional and friendly
Whenever I do service to my cars I have had a good experience, that is why I have purchased my last 3 cars there.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/21/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Pompano Beach, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021 Category: Service
Great People
Great place to visit
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 07/21/2021

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator