Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

5496 Reviews

ReScore Reviews™ (226)

ReScore
Overall Rating 4.5398199/5Overall Rating 4.5398199/5Overall Rating 4.5398199/5Overall Rating 4.5398199/5rating 4.5398199
Original
Overall Rating 2.2287/5Overall Rating 2.2287/5rating 2.2287rating 2.2287rating 2.2287
89% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Fort Lauderdale, FL
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Recent Service
Jonathon is the best and always take great care of my car. Appointments always run on time. The waiting are is clean and free WIFI.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/18/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Fast and great service
They were waiting for me and took care of the car quickly.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/18/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

SL
Sylvia L.
Dania, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Oil change
Very quick and efficient as always! Nice experience.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/17/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

DB
Daniel B.
Hollywood, FL
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
The Service Managers
They are great
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/17/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Best visit
Thank you for personal service in taking care of my car and the recalls. The service person handled me perfectly and professionally. I was even taken home and returned for the pick up when the car was ready.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/17/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

DK
Dawn K.
Fort Lauderdale, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Happy
Always great customer service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/17/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

LP
Lyncoln P.
Fort Lauderdale, FL
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
The customer service and effectiveness
The representative Karim was very helpful and with the help from his manager Colin, I was able to leave the dealership with my car in great condition thanks to them
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/17/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Pompano Beach, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Friendly staff
Always friendly and helpful in the service department
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/17/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

CW
Cheryl W.
Fort Lauderdale, FL
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Excellent
The time spent was bearable and the car is functioning much better. Also everyone I dealt with was very courteous.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/16/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


CW
Claudette W.
Fort Lauderdale, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great
Great
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/15/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

LS
Lucia S.
Fort Lauderdale, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Great Service!
Service Adviser was very personable and knowledgeable. Car was returned on a timely basis. Excellent service.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/15/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


AT
Anisa T.
Miramar, FL
2013 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Friendly and professional staff.
My service representative was Roger.
I was impressed with his professionalism and honesty, as if he wasn't sure on a topic, he ensured me he would research it and get back to me with a resolution.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/15/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Fort Lauderdale, FL
2012 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2019 Category: Service
unnecessary long wait
Service guy was nice and job well done, at least I hope so, since I have no way of knowing. But 2 hours for an oil change is not acceptable and the person making my appointment incompetent and responsible for my wasted time.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/13/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

 


Verified Customer
Miami, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019 Category: Service
Servicing your car is terrible and excessive wait times
Terrible
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/13/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating. I will call again on Monday so we can discuss this and try to correct this matter.

 


RF
Ralph F.
Fort Lauderdale, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great service
I felt very important to them. Was offered and accepted a ride home and return when my service was completed. That sure made my service a pleasure.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/12/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

BS
Bernardino S.
Tamarac, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Rick Case is the place
Checking in is easy as you are greeted quickly and there is a nice comfortable lounge to relax while your car is being serviced
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/12/2019

 

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


JW
Julian W.
Fort Lauderdale, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
excellent customer service
Sam's customer service went beyond what was expected.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/12/2019

 

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


MH
Michael H.
Fort Lauderdale, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great place to get a car
the service department was great I am always very please to have them take care of my car and I will continue to go to them
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/12/2019

 

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


JF
Jazzmine F.
Hialeah, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great service
Quick service and very attentive
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 04/12/2019

 

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


MA
Miguel A.
Fort Lauderdale, FL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great Service
Great Service by Jose. Efficient, friendly and fast.

Miguel A
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 04/11/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator