Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58
4.6

( 6414 Reviews )

ReScore Reviews™ (300)

ReScore
Overall Rating 4.606665/5Overall Rating 4.606665/5Overall Rating 4.606665/5Overall Rating 4.606665/5rating 4.606665
Original
Overall Rating 2.23/5Overall Rating 2.23/5rating 2.23rating 2.23rating 2.23
90% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JM
James M.
Hollywood, FL
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Looking after my car.
I rely on Rick Case techs to always look after my car. And they do.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/16/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


JF
Janette F.
Pompano Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great Team
I had an awesome customer experience while taking my car for a light cjang. Thank you Steven (mechanic) Stefano (customer tech). You guys are awesome.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/16/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


BF
Brunno F.
Fort Lauderdale, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Car service
Estefano is the best . For a great service . An take car you car .
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/15/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

WW
William W.
Oakland Park, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Good service
thank you
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/14/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

GV
Gladis V.
Fort Lauderdale, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great
Good attention thanks🙏
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/14/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


SA
Stacyann A.
Oakland Park, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Good service
Faster service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/13/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

SB
Sharon B.
Fort Lauderdale, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Service
I almost hate to put Stefano’s name on here because I want him to be my service secret!! If you want fast and professional treatment .... this is your guy and this is your place for service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/13/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

MF
Miriam F.
Fort Lauderdale, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Excellent service
Specifically Mr. Stefano Vigil
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/12/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

JT
Judy T.
Fort Lauderdale, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great excellent customer service
Kimo is an excellent employee who goes above and beyond to please his customers with that never ending smile and It was my first encounter with Seth I must say he is great also but Kimo is the best
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/12/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

JH
John H.
Wilton Manors, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Maintenance
Not too long of a wait for regular maintenance. If your car needs other repairs, it could take longer than they quote. The dealership needs some kind of food kiosk, food out of a machine doesn’t cut it. Otherwise happy taking my car to Ric Case for all my needs.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/12/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Hollywood, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great customer service
Robert, the associate that assisted me was very curtious and knowledgeable.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/12/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Hallandale Beach, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Jose
Mr Jose flechas always provide the best service. I can see him getting promoted soon. Thanks again Jose 🙏
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/11/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

RB
Rosmeury B.
Oakland Park, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Awesome
Good service, friendly, and helpful
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/11/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


SV
Sophia V.
Fort Lauderdale, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Customer Seevice is #1
Service Consultant Sam Neely ensured that my visit was hassle free and took the time to explain what my service visit included along with cost.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/11/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Hollywood, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2019 Category: Service
Terrible service
The worst dealership ever. Took every bit of 6 hours to have a tire changed, no one gives yu the status of your vehicle they just let yu sit there miserable, and then the same tire exploded 2 days later. I’m getting out of this Hyundai this month.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/11/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation I am very sorry to hear that your visit this time was not up to the level we strive to offer. We will be calling you later to see waht we can do to get this problem resolved. Thank you for letting us know, we want to fix this for you.


Verified Customer
Hollywood, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2019 Category: Service
great service
Even on Sunday when there is one 1 person in service, I was able to get an oil change quickly
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/11/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.


Verified Customer
Fort Lauderdale, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Very helpful staff.
Very helpful staff.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/09/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

AK
Audrey K.
Fort Lauderdale, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
N/A
The service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/09/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

SM
Sonia M.
Fort Lauderdale, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Thoughtfulness & Service
I was surprised and pleased to b able tp get a driver to take me to complete an important errand...Thank you for that Service!e
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/09/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator

CP
Carol P.
Fort Lauderdale, FL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Service dept
Great customer service. In service dept.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/09/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

Thank You
Midgi Kasten
Customer Relations Coordinator