Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

5791 Reviews

ReScore Reviews™ (255)

ReScore
Overall Rating 4.5686241/5Overall Rating 4.5686241/5Overall Rating 4.5686241/5Overall Rating 4.5686241/5rating 4.5686241
Original
Overall Rating 2.26772/5Overall Rating 2.26772/5rating 2.26772rating 2.26772rating 2.26772
89% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LC
Linda C.
Fort Lauderdale, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great Service & Customer Service
Comfortable chairs and tv for entertainment while you wait or the option to leave and come back. You will be contacted for time for pick up .
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/24/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Oakland Park, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
10 STARS
Everyone I came in contact with was absolutely amazing
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/24/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Fort Lauderdale, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Convenient
Work was completed on time
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/24/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


PB
Pierre B.
Fort Lauderdale, FL
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Good customer service
I satisfied
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/24/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Oakland Park, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Car fixed without other issues
Before I bought my car at your dealership, I used to take my old Honda Accord to non dealer mechanic shops and they used to fix whatever issue I was having, but then break something else. I’ve only brought my new car which is my Elantra to this dealership since I bought it and I’ve had excellent service. My car gets fixed and nothing else gets broken. I only wish that your prices were a little bit more competitive or if you had specials every once and a while. It’s not the pricing that keeps bringing me back to your business, it’s the excellent service.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
NEW OWNER
They are attentive and concerned about your needs being resolved

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2019 Category: Service
NEW CAR PERFORMANCE
Pending resolution
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating.

Thank You
Midgi Kasten
Customer Relations Coordinator

SP
Shelley P.
Fort Lauderdale, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
My service rep
As soon as I pulled into service bay my rep came out to meet me. He knew the problem and had me out shortly with my car runnng great
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

SS
Stacy Ann S.
Fort Lauderdale, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great Service
Stress free quality service
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Tamarac, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Motor was jerking
The issue was recognized immediately. Although I had no appointment I was taken car off and on my way home in a reasonable time.
Jose was was taken care of my car very well. Thank you.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Fort Lauderdale, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Good
Good
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Vlg Wellingtn, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Hyundai south florida
Great honest sales team and service team. Very satisfied with service department. I drive 50 minutes to Rick Case because I found that they were more honest than closer dealerships.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


WS
Wendy S.
Miramar, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Review Jose
Great service for Jose and the recepcionista de
El weekend the best
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


BF
Barry F.
Pompano Beach, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
How long should an oil change take?
The staff was very honest about how long it would take
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating. We are presently adding an additional 20 bays to speed the process up., you may have noticed all the earth movers working in the rear.


Verified Customer
Delray Beach, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service without an appointment
Was serviced on a busy day without an appointment
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.


Verified Customer
Fort Lauderdale, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Very friendly and professional people
Excellent customers service,
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 06/22/2019

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon.

 


Verified Customer
Delray Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great customer service
Stefano Vigil is a wonderful service advisor. He also has a lot of knowledge about my car's model, Genesis. Thank you!
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

SM
Sean M.
Sunny Isles Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Easy and fast
Went for service...It was easy and fast and Roger was really helpful.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

DB
Douglas B.
Fort Lauderdale, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
convience/service
Sam is always great!! Thank you
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

SP
Sanford P.
Fort Lauderdale, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Excellent and courteous service
Tom and Ernest always top notch
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2019

Thank you for taking the time to respond to the online survey and for the 5 star rating. We appreciate your business and look forward to exceeding your expectation and providing you with our excellent service. It is very important for us to hear back from our best customers like yourself. We will strive to make each visit a pleasant one.

Thank You
Midgi Kasten
Customer Relations Coordinator

FM
Frank M.
Dania Beach, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Its been convenient, and good service so far.
We were taken at a timely manor. Wait was minimal. We took their advice on repairs that needed to be done. So far so good.
Roger Sinclair our service person was very helpful, and very friendly. Our sun-visor on passenger side is wont go back to up position. A thick piece of plastic popped out behind the mirror on the visor, and is preventing the visor from going back to its normal position. There-fore we drive with it hanging down-ward, and obstructs our view. We were told it is not covered, at at this time, cannot afford to pay over $100.00 to replace it. We purchased a $1,000.00 power train warranty, and told it is not covered. Why? We feel this dealer-ship can afford to replace this for us, loyal customers. Thank you.
Mr. and Mrs. Frank Masuzzo
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 06/21/2019

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation I will use this survey to discuss your visit and comments so we can all improve our service, so that on your next visit we can impress you enough to earn a “five star” rating. 

Thank You
Midgi Kasten
Customer Relations Coordinator