Rick Case Hyundai Fort Lauderdale

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(6,988 Reviews)

ReScore Reviews™ (400)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
91% Would Recommend
100% Business Response
Latest Review 37 minutes ago

Reviews


AP
Ana P.
Fort Lauderdale, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020 Category: Service
Thanks
Thank you, for helping me

ET
Elissa T.
Pompano Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020 Category: Service
The staff is great
Never disappointed in coming here. Always taken care of.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2020 Category: Service
The staff is great
Never disappointed in coming here. Always taken care of.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/24/2020

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not providing the proper service on your recent visit. The recent floods and overwhelming amount of flooded vehicle that were brought to the dealership afterwards really affected the service we have been able to provide, and we are truly sorry that the service we provided to you was not what we strive to provide. Once again my apologies, and hope we can regain your confidence. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support. Have a Happy and Safe Thanksgiving. 

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Fort Lauderdale, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2020 Category: Service
Customer Service
I would NOT recommend this dealership for service. There is no correspondence with the customer when needed.
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/24/2020

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not providing the proper service on your recent visit. The recent floods and overwhelming amount of flooded vehicle that were brought to the dealership afterwards really affected the service we have been able to provide, and we are truly sorry that the service we provided to you was not what we strive to provide. Once again my apologies, and hope we can regain your confidence. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support. Have a Happy and Safe Thanksgiving. 


JN
Jacob N.
Fort Lauderdale, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020 Category: Service
Hyundai service at Rick Case Plantation Florida
Excellent service advisor and prompt service
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/24/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.


BM
Beatrice M.
Fort Lauderdale, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020 Category: Service
Thank you
Thank you
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/23/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

LD
Lendina D.
Hollywood, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020 Category: Service
Service was good
It takes long time my service advisor was helpful and provided ride to my work and picked me up , he was helpful, thank you Kareem
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/23/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

WS
Wilcert S.
Pompano Beach, FL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020 Category: Service
Everything
They always take care everything very excellent
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/23/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.


Verified Customer
Fort Lauderdale, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020 Category: Service
Service
Service was good
COLIN L. from Rick Case Hyundai Fort Lauderdale responded on 11/23/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.


Verified Customer
Fort Lauderdale, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020 Category: Service
Best service center
Exceptional service
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/21/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

CP
Charles P.
Fort Lauderdale, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2020 Category: Service
ppointment
way to long to get a person to make an appointment
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/21/2020

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not providing you with the service the proper service on your recent visit, we will be reaching out to you by telephone to further follow up regarding this service so we can make the necessary changes to make your next service a five star experience. Once again my apologies, and hope we can regain your confidence. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Miami, FL
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2020 Category: Service
The people are very nice especially Mitgi
Overall ok, room for improvement. And please change rental car companies Hertz gave me a car that has white stains all over the seats. I was told there was no more cars and since I was in a hurry to go back to work I took it.
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/21/2020

Thank you for taking the time to respond to our survey. We appreciate you using our service department and look forward to serving you in the future. We would like to apologize to you for not fully meeting your expectation and hope that on your next visit we could earn a “five star” rating. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Dania Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Thank You Jose!
Jose always provides the best customer service. He’s the reason why I keep coming back for all of my car needs. As long as I drive a Hyundai I will continue to come her to get my car serviced!
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/21/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

KS
Kevin S.
Fort Lauderdale, FL
2020 Hyundai Veloster N
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Great
Great
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/21/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

AI
Anthony I.
Fort Lauderdale, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Amazing staff
Jose did an amazing job. I have NEVER had someone give me such an amazing experience at a dealership. I hope that you have other customers acknowledge hospitality.
MK
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/20/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator

Verified Customer
Tarpon Springs, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020 Category: Service
Good job
Thank you
MILLARETH K. from Rick Case Hyundai Fort Lauderdale responded on 11/20/2020

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Providing us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it mean so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support.

Thank You
Midgi Kasten
Customer Relations Coordinator