Rick Case Hyundai is conveniently located in Plantation, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Rick Case Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Rick Case Hyundai is conveniently located in Plantation, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Rick Case Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
He stated that it would be from 1:30-2:00 pm. I said what? For a shuttle? He became irate and stated in a combative demeanor, no, I never said that you're putting words in my mouth and used a racial remark under his breath, which I heard as "dumb spic." I apologized and asked what he was referring to, and he said, that's when your car should be ready (with a nasty attitude). I stated ok, I thought you were speaking on the shuttle since that's what we were talking about, but I need you to lose the attitude.
At that point, he says you can leave. I say I'm not going anywhere until I see a manager; he refuses to bring him out, so I look for the manager. I asked five employees for the manager, and they all refused to bring him out because he was in a meeting. At this point, I'm irate. I've been called a racial remark and treated less than subpar when all I'm in there for is a free recall maintenance appointment.
I return to the service desk and tell Jimmy again; I need you to get your manager. At that point, he tells me to get out of here, boy, threatens to "whoop my ass," approaching me as to fight and says I'll put my gun up to your head and blast you away. His co-workers hold him back, I leave the service department, and I go into the showroom demanding a manager. Jimmy just threatened violence against me with a deadly weapon, and the general manager refused to address the situation.
Finally, the service manager, Alex, decides to come out, and I tell him the situation; he assures me they will rectify it. I asked over and over again for them to review the security footage, and they refused to; he instead goes and speaks with Jimmy, who I'm assuming tells them a fabricated story because the next thing I know, the cops are on site telling me that the management of rick case is issuing a trespassing order on me for a year and that they are not going to service my vehicle.
I strongly urge any Hyundai owner of color not to service their vehicle at this location as they harbor racist incompetent employees who lack customer service or decorum. I have never experienced this level of racism since I lived in Florida, and I am ashamed that management refused to address the situation. I will be making a formal complaint with the BBB, Rick Case Corporate Office, and Hyundai Corporate. I will also be contacting my lawyer.