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SureCritic / Hendrick Collision Center Durham
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Hendrick Collision Center Durham

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)
58
Write a Review

Score Details

5 stars
75%
4 stars
15%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
58
Net Promoter Score ®

Business Details

Categories
Contact
(919) 667-2300
No Business Hours Provided

Business Hours

* No Time Zone provided
1606 Page Road Ext Durham, NC 27703-8909
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Hendrick Collision Center Durham's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(13 Reviews)
Write a Review
Recent Reviews
JM
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Joseph M.
Subaru Forester
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/25/2023
verified customerVerified Customer
0
Poor communication, inaccurate repair time estimates, terrible experience.
I had to initiate all communication with the collision center. Was never contacted proactively by the shop when changes to the repair timeline occurred. Was told by the shop - after my vehicle being there for 1 month, that it would be going to paint mid-week and should be ready to pick up by week’s end or the following Monday. I called that Thursday to check on the status - see when I could pick the car up on Friday or Monday and was told that the car was being moved to a total loss status. This resulted in a transportation emergency for me and ended up costing me nearly $1000 in additional/unanticipated car rental fees. Absolutely horrible experience the whole way around.
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