Amy, thank you for your feed back. There seems to be some miscommunication. I reviewed the digital inspection we performed on the vehicle and from what I see from the pictures there are some items that appear to need service. Natalie was sent a copy of the digital inspection for review, however if you would like it sent to you I would be more then happy to send it. I would appreciate the oportunity to resolve this miscommunication. Please give me a call here at the shop. (805) 937-6033.