Rick's German Performance


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

493 Reviews

100% Would Recommend
Latest Review 5 days ago
Marcel B. on 10/17/2017
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Marcel said the business gave him more than he asked for. He had asked them to look into his windshield wiper fluid and they were able to fix it for free when they could have charged him for it.
Vehicle: Audi S4
Category: Service
Service Date: 10/11/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
David N. on 10/17/2017
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David said he has known the business for years. They have good pricing and good customer service. They have a good location and the hours were good.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 10/05/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT E. on 10/12/2017
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"Efficient use of my time "
Every person working at Rick’s is friendly and courteous. They are always willing to work with my crazy schedule.
Vehicle: BMW 5 Series
Service Date: 10/06/2017
Review Created: 10/12/2017 08:33 AM
Richard L. on 10/11/2017
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Richard said this business was very thorough in answering questions. They were very quick, professional, friendly and cost effective. He looks forward to doing more business with them.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Joanne H. on 10/06/2017
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Joanne said the business was good.
Vehicle: Volkswagen New Beetle Coupe
Category: Service
Service Date: 09/12/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
STEVE L. on 09/27/2017
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"Fuel pump and oil change"
Thanks pals, you the best in town.
Vehicle: Volkswagen Passat
Service Date: 09/26/2017
Review Created: 09/27/2017 09:11 PM
THERESA K. on 09/21/2017
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"Always available to help!"
Brain is always very helpful when I call for any question or concern about my vehicle. They get my car into the shop right away and are prompt and professional. Wouldn't go anywhere else to service my BMW!
Vehicle: BMW X5
Service Date: 09/15/2017
Review Created: 09/21/2017 03:43 PM
GARY E. on 09/16/2017
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"Mecedes ML350 Bluetec Service"
My first visit to Rick's Performance. Excellent, knowledgeable, professional service. Did the scheduled service and complete brake job.
Vehicle: Mercedes-Benz ML350
Service Date: 09/14/2017
Review Created: 09/16/2017 07:16 AM
Heather G. on 09/15/2017
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Heather said the business took good care of the vehicle.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Diego C. on 09/14/2017
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Diego said this business took his original phone call and they answered all of his questions. He said he felt comfortable with the staff and he took his vehicle to the business. They completed the work on his vehicle sooner than he expected and they gave him a list of items that he may need in the future.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Mason M. on 09/12/2017
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Spoke with David. He said it was good service. He very much appreciates their honesty and communication.
Vehicle: Subaru Forester (Natl)
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
MEG K. on 09/09/2017
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"Dependable espertise"
Excellent
Vehicle: Volkswagen Jetta Sedan
Service Date: 08/31/2017
Review Created: 09/09/2017 08:37 PM
ERIN G. on 09/09/2017
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"Mercedes"
Excellent
Vehicle: Mercedes-Benz C230
Service Date: 08/21/2017
Review Created: 09/09/2017 07:52 AM
Darryl W. on 08/31/2017
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Darryl said this business provided timely service and they solved his problems.
Category: Service
Service Date: 08/01/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Kelly E. on 08/31/2017
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Kelly said there was some miscommunication. She was originally given an estimate for $5804 and she was not comfortable with that price, so she contacted another facility and they quoted her $500. She came back to this facility and they quoted her $500, but they charged her $900.
Vehicle: BMW 3 Series
Category: Service
Service Date: 07/31/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Rick P. at Rick's German Performance responded on 09/19/2017

Sorry for the mis communication. The estimate of $5804 was for a possible blown head gasket which her husband asked for. That was not the cause of the vehicle overheating. All of the estimates went through her husband by phone.

Janet R. on 08/31/2017
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Janet said she thinks this business is great.
Vehicle: BMW 3 Series
Category: Service
Service Date: 08/08/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Greg S. on 08/30/2017
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Greg said he was pleased with the good job. The employees were methodical, and they completed the service quickly. He appreciated the employees explaining his vehicles repairs.
Vehicle: BMW 5 Series
Category: Service
Service Date: 08/14/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Cindy D. on 08/17/2017
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Cindy said the staff did a good job.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 07/31/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Yuki K. on 08/15/2017
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Yuki said this business did a really good job saying what was wrong with his vehicle. They got the parts in really quickly and they provided good service.
Vehicle: BMW 3 Series
Category: Service
Service Date: 08/10/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Teresa D. on 08/11/2017
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Teresa said she took her vehicle in for the check engine light. Rick and James are awesome. They did not drive it around and it turned out there were a lot more problems. There were noises from the engine and the transmission. She took it to her dealership and they are currently working on her vehicle. If this business had found the problems, her vehicle would have been fixed by now.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 08/07/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 493 in total