Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

607 Reviews

99% Would Recommend
Latest Review about 2 hours ago

Reviews


GS
GLEN S.
Atascadero, CA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Customer Friendly, Competent, Understanding and Excellent Customer Service Attitude
This was my first visit to Rick's German Performance. Very well satisfied with my experience. I provided some of my own new parts and this was not a problem with them. They were willing to work with me on various aspects of this visit and seem to be willing to do the same on future work. My vehicle is an older Mercedes Sports Car that I am not restoring, but having put back into more of an original condition.

AK
Adam K.
California
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Adam said the service was good but a bit expensive.
This review was collected via phone interview by Customer Research Inc.

CD
CINDY D.
Paso Robles, CA
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Service
The service needed on my car was explained fully by professional staff.

MS
Melanie S.
Atascadero, CA
BMW 318i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Melanie said the staff were very attentive and helped her right away.
This review was collected via phone interview by Customer Research Inc.

JS
Jaycee S.
California
Volkswagen Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Jaycee said the customer service was really professional and clean.
This review was collected via phone interview by Customer Research Inc.

EP
Ernie P.
Atascadero, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2018 Category: Service
Ernie said the business could not provide a service they promised him.
This review was collected via phone interview by Customer Research Inc.

TO
TIM O.
Atascadero, CA
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Peace of mind knowing they know exactly what my car needs.
I really like knowing they know exactly what oil and filter my car requires. I’ve had a bad experience taking it to another place that changes oil on all cars, but not the right oil for mine. Never again! Thanks to the crew at Ricks once again.

DG
Devon G.
California
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Devon said they did what they said they would do in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

JB
Jack B.
Atascadero, CA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Jack said the staff explained and let him see the process firsthand.
This review was collected via phone interview by Customer Research Inc.

TF
Tim F.
California
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Tim said he had to have surgery so they kept his vehicle for a couple of days. Which he really appreciates and he thought that was very nice of them. When he got his vehicle back his windshield was shattered and his gas cap was broken like some one tried to steal his vehicle. No one said anything to him about the vandalism.
This review was collected via phone interview by Customer Research Inc.

LS
Lisa S.
California
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Lisa said the staff does good work and she was happy.
This review was collected via phone interview by Customer Research Inc.

TW
Tynitra W.
Los Angeles, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Honest, kind and incredibly helpful
I cannot say enough wonderful things about Rick’s German Performance shop. My Mini Cooper broke down while I was in town. I have a FIXD sensor and knew what the diagnostic issue was. I arrived at the shop at opening, sans appointment, and received friendly, attentive and swift service.

Rick was friendly and helped put me at ease with his confidence in his technicians. The technicians were equally friendly, the diagnosis matched what I had received and the repair was completed within an hour.

Having car trouble while hundreds of miles from home was distressing, to say the least. I was pleased as pudding to find an auto repair shop that not only specialized in German made vehicles. The honesty and friendliness I encountered in the handling of my vehicle was reassuring, encouraging and just plain outstanding. Well done Rick, on leading such a sensational establishment and fostering excellent work and tremendous customer service in your crew. I am ever-grateful!

AD
ALMA D.
Atascadero, CA
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Honesty, patience in explaining work needed
all the personnel are friendly and willing to take a look at the problems that arise with my car promptly

JF
Johnny F.
California
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Johnny said that the place is just super.
This review was collected via phone interview by Customer Research Inc.

DW
Dc W.
California
Mercedes-Benz 240D
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
DC said it was his pleasure to leave his vehicle there to be worked on. He does always recommend them for work.
This review was collected via phone interview by Customer Research Inc.

JG
JENNY G.
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Progessionalism
They staff are great. Very knowledgeable and helpful. I appreciated their assistance.

JM
Joe M.
Atascadero, CA
Volkswagen Thing
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Joe said the staff did an excellent job.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Templeton, CA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Spoke with Uli. She said the owner had very good customer service.
This review was collected via phone interview by Customer Research Inc.

PW
Paul W.
California
Audi A7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Paul said the staff was friendly and knowledgeable. The service was good and timely.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Atascadero, CA
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Richard said all the technical things at this business were fine, but they said they would call him back and he did not hear from them for 3 days. He is happy that this business is here.
This review was collected via phone interview by Customer Research Inc.