Rick's Service Center, we have been offering Auto Repair Services that You Can Count On since 1988!Rick's Service Center, we have been offering Auto Repair Services that You Can Count On since 1988!
While receiving care from Rick’s, Sean was keeping me up-to date and aware of every situation change. I greatly appreciated their services and honesty.
I think they are some of the most honest and helpful mechanics out there. Having a mini it’s hard to find a place certified to work on them, but they can and they do a great job of it!
They were temporarily short-handed but kept me posted on progress. They offer repair options which I appreciate. Work is done correctly and charged fairly….plus they work on virtually any make and model.
I took my 2012 Mini Cooper Countryman All4 in for a new water pump and some overdue suspension repair. This was my first time using this shop and I was very impressed from the outset. The owner has been doing this for decades and knows his stuff. He put me at ease that I was not going to be taken advantage of.
He was up front about the limitations he works under. If the work that needs done involves a dealer-only part, he will refuse the work. There is too much risk that if the part is bad, getting a replacement will be a nightmare that is neither good for him or the customer.
Fortunately the work I needed done did not involve a dealer-only part. I am happy with the work and the estimate he gave me is exactly what I paid, even though I asked for a tweak to the alignment from the factory spec after the work was already all done. The negative camber on the rear wheels is aggressive from the factory. It can be decreased from factory spec, but not far enough that the wheels are close to vertical. On his own accord, he looked up some aftermarket control arms that would allow much more adjustment. He gave me the information but didn't pressure me to have the work done. That impressed me a lot, enough to have him do that work if I ever choose to have it done.
The only negative feedback I can give is that the car was in his shop for over a week. His initial estimate was 2-3 days. His is a small shop and there were extenuating circumstances with one of his employees making him short handed. I hesitate to even bring it up, but I just want people to know the risks if they need a significant amount of work done in a short amount of time.
The team at Rick service center, takes the time to listen to you as the customer and provide honest feedback and recommendations. There were several optional things that I could have had done to my vehicle, but consistently, the team noted that they are not in the business of recommending or suggesting Items that they feel are unnecessary.
Shawn Chang and his team were very accommodating and helpful. Once it was my turn (Rick's Service Center is a busy place) and the starter came in, they had the old one out and the new one in quickly. I was ecstatic. I had been without the use of my car for quite a while.
Very professional and caring. Great guys to work with.
This was a good experience for me. I found Sean to be very honest and trustworthy which is very important in this industry. Way too many scams by other shops. I was very impressed with customer service provided.
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