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Rick's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,597 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores
4.7
ReScore Average
94
Net Promoter Score ®

Business Details

About

For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business grows because of our wonderful community members, so it’s important to us to give back. ...more

Categories
Auto Repair, Import Auto Repair, Domestic Auto Repair
Contact
(865) 453-2915

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
400 Parkway Sevierville, TN 37862-3403

Affiliations

ASE
Rick's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,597 Reviews)

JB
JIM B.
Cadillac Allante
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
First Class Service Even with a Rare Car
Rick's has done several maintenance and repairs on my '92 Cadillac Allante (somewhat rare and not the easiest model to work on). All repairs have been made properly and with good attention to detail. Car is always road road-tested and I'm very happy that they've kept my Allante running great.

ME
MICHAEL E.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2025
verified customerVerified Customer
8
Ac repair.
Got our car in quickly. It was a salty fix but it seems to be fixed.

TS
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TERRY/ROGER S.
Sevierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Very helpful!
Very helpful!

JL
JULIE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
9
Quality service
Good service, up front pricing, not overcharging

LM
LARRY M.
Kodak, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Very easy to set an appointment
Always very easy to get an appointment and get work completed in a timely fashion. Thanks for all the good experiences.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
9
Oil change
My son and I both took our cars in for an oil change. Very reasonable.

MG
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MARY G.
Sevierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
YAY!
Yes...that is how I feel whenever I get work done at Rick's. They NEVER try to oversell. Sometimes I will bring up something I think I might need and they check it out and let me know...and most of the time it doesn't need to be done. They always follow it up with an explanation too!
From the minute you drop your car off until the time you pick it up you are treated very friendly...even the puppy.is happy to see you!
They are the BEST...truly!

DC
DANIEL C.
Sevierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Very friendly and honest.
Excellent, I always used their service. Never had a problem with them.

DS
DAVID/BECKY S.
Oldsmobile Ninety-Eight
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Would recommend Rick's excellent mechanic very knowledgeable and knows his wround
Would recommend Rick's to everyone excellent mechanic very knowledgeable about older cars and knows his way around an engine

SO
SONNY O.
Sevierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
When you want the best!
When you need repairs to your vehicle, Rick's Service Center is the place to go. They're the best in town!

FH
FRANK/MAGGIE H.
Sevierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2025
verified customerVerified Customer
9
Quick and complete
Scheduled service and was in and out in short order. Scheduled for 10am and ad my car on the rack at 10:05. Nice waiting area and friendly patrons and staff.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Great Service EVERY Time.
Dead battery immediate service to replace. A business to trust.

MU
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MICHAEL U.
Sevierville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Oil and filter change
The oil and filter change went great! I arrived a little early and the car was taken right back. My appointment was at 10:30 and I left at 10:18! Great service and great people.

TJ
TAMMIE J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Great work
Very thorough. Always kind and helpful. Always go above and beyond.

JH
JVONNE H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Always honest and efficient
Thank you
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