ReScore Reviews™ (3)
Thank you for the kind words.
Rick confirmed this and I ordered a fuel injector pump to be installed. It was installed, I guess, but now after the desk clerk slipped and told me screws were dropped in the engine during repair, it barely runs and has no power, hmmmm. Rick keeps delaying me getting my car. He is not asking for money and keeps saying all the new checks are at no extra cost; however, he has had my car 3 months and won't admit he damaged the engine. He won't drop a comparable engine in it or give me the paltry $1500 kbb value either. This shop is huge, and this is barely a blip on its radar and mistakes happen. I don't think the mechanics work on many diesels, but he is still avoiding my calls and won't admit they made a mistake. Small claims Court!
There are always two sides to every story, we have not built our reputation on being dishonest. I also will not sit here and get ugly or bash customers whether they or right or wrong nor go into detail about the condition of this vehicle before it was towed to our shop. I believe our customers that have been with us over the years will understand this.
Customer for life.
GREAT EXPERIENCE AT THE GREATEST CARE CARE STORE IN EAST TENNESSEE