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Ridgecrest Towing & Auto - Sylva

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(151 Reviews)
91

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

With over 3 generations of family service and experience, The Ridgecrest Towing and Auto Family, formerly Ridgecrest Exxon, has been working diligently all these years to serve you! Our highly experienced drivers are North American Towing Academy Certified and offer all light, medium and heavy duty 24 Hour Towing & Roadside Assistance With over 3 generations of family service and experience, The Ridgecrest Towing and Auto Family, formerly Ridgecrest Exxon, has been working diligently all these years to serve you! Our highly experienced drivers are North American Towing Academy Certified and offer all light, medium and heavy duty 24 Hour Towing & Roadside Assistance Services. As members of Towing & Recovery Professionals of North Carolina we work with most major motorclubs including AAA and Allstate Motorclub. With two convenient locations in Franklin, NC and Sylva, NC our AAA Approved Auto Repair Facilities offers more than you bargained for!

Our ASE Certified Mechanics are exceptionally skilled in all services including 24 Hour Full Mobile Mechanic Services, Motor/ Transmission work and Alignments. Our Tire Repair Shop focuses on keeping your cost low and the quality of your tires high!

Beat the rusties! Do you find your vehicle rusting due to weather conditions? Ridgecrest Towing & Auto is the only Rust Check Dealer in North Carolina to fix your rusty needs. Time tested and proven since 1973, check out our link to learn more on what Rust Check has to offer your vehicle.

Ridgecrest Towing and Auto Services, Inc. would like to take care of all your body work needs with our sister company, HDZ Body Shop, located in Otto, NC.
...more

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(828) 586-5551
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
4737 US-441 Sylva, NC 28779

Affiliations

ASE
AAA - Approved Auto Repair
Ridgecrest Towing & Auto - Sylva's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(151 Reviews)

JW
JAY W.
Maggie Valley, NC
Ford F-450 Super Duty Lariat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2025
verified customerVerified Customer
10
great people
Great service In-N-Out

TK
TODD K.
Sylva, NC
Jeep Wrangler Unlimited Sahara
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2025
verified customerVerified Customer
10
Ridgecrest Towing
Excellent experience. Highly recommended.

AB
ASHLEY B.
Buick Enclave CXL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2025
verified customerVerified Customer
10
Fast, friendly, honest work.
I have visited sylva every year since leaving WCU and have never had so much trouble but Ridgecrest Towing & Auto - Sylva made everything so much easier.

George came out to where we were stranded and was able to get our car running enough for me to get it to their shop (or any shop of my choosing). We took it straight there and though they offered to connect me with a ride share a local friend picked us up.

Derek gave me a realistic timeline and an estimate, assuming the diagnostics lined up with what we were thinking the problem was, upfront.
As soon as they were able the next day, they checked the vehicle and even stayed late to finish the repair because they knew I had to leave for Raleigh the next day.

I cannot thank them enough!!

George, Derek, and anyone else behind the scenes Thank you for your fast, friendly, and honest work.

DW
DAVID W.
Nissan Pickup SE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Hi
So good, so good; it’s so good.

RW
RONALD W.
GMC Sierra Classic 2500 HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
9
Towing and Repair service.
Very professional and provided quick repairs while out of town. Provided regular updates On when repairs would be completed. AAA towing and certified repair shop.

CC
CHRISTOPHER C.
Chevrolet Equinox LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Highly recommend
From the initial call for towing to the final resolution they were great to work with. Not pushy in forcing me to make a decision.

JF
JOHN F.
Ford Pickup F150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Knowledgeable
I'm at several of the employees and the manager, they were the most helpful of any towing or repair shop I've ever been to.

RU
REGINA U.
Whittier, NC
Toyota Highlander SE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Transmission Service, regular maintenance service
I was recommended by a family member to take my Highlander to Ridgecrest to have my regular transmission service done. It was a very clean garage, fenced in and secure. I was very pleased with the service and the price!
I will be a repeat customer for all services needed for my 2010 Toyota Highlander.

SD
SHELLY D.
Sylva, NC
Honda Accord EX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
S Deitz
I have used Ridgecrest numerous times. They are always friendly, prompt, and very affordable. They are always the first place I call when I need any of my vehicles fixed. Thank you so much for being so trustworthy in what you do!

DL
DYLAN L.
Whittier, NC
Honda Civic LX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Quick & easy
First time receiving car care and issue resolved quickly. Appreciated honesty in feedback from Derick.

TH
TERI H.
Sylva, NC
Ford Fusion SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Excellent service!
I have used Ridgecrest for various auto repairs and service
All the staff are professional and well knowledged on whatever my issue is.
I receive a call with the diagnosis and call with what was done and the total. I completely trust Ridgecrest with my vehicles and highly recommend!

JB
JULIE B.
Sylva, NC
Toyota Sienna CE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2025
verified customerVerified Customer
10
Helpful and quick turnaround
They went out of their way when my car was not running this week and fixed it so that I could get to work the following day.

RM
RHONDA M.
Whittier, NC
Subaru Forester 2.5i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
MM Subaru
These guys are the epitome of honesty and integrity and they do good work fast.

AH
ALEXANDER H.
Hyundai Santa Fe GLS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Excellent shop
These guys are great. They're one of the absolute best in the area and I make sure everyone around me knows about how great they are

RC
RICK C.
Dodge 1500 Laramie
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Prompt service
Price paid was the price quoted

Displaying Review 1 - 15 of 151 in total
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