Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

62 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


CM
Christopher M.
Harrisonburg, VA
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Alex H. Brought MY Van Back From The Dead!
Thanks Alex and Rittenhouse for keeping my rig running!

Verified Customer
Singers Glen, VA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Service
You have consistently been prompt to respond, explained clearly the problem, and fixed quickly, if parts are locally and readily available. An advantage to me is that you are close, and I appreciate the ability to interact online with problems, setting up service, etc.

BD
Brent / Fay D.
Fulks Run, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
People, honestly , caring about your cars performance
Went an extra mile to get my car in there to fix. Was honest about my car. So nice and professional. Thank ypu

TR
Tim R.
Harrisonburg, VA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
What should be expected of a service garage
I called to set up an appointment for a state inspection, easily and to the point. Michael was able to get me in same-day which was awesome. So I showed up on time and they immediately took my car back and began the inspection. The office was clean, workers were friendly, and it took 30 minutes for them to finish. I did get a failed inspection due to faulty parking brake that I was not aware of. Michael brought this information to me, gave me a rough estimate of cost for repair and I did not take him up on it(only because I planned on doing it myself). He was not pushy at all and said he'd be happy to look it over when I brought the vehicle back.
It was a great experience and I will definitely be back!

GD
Greg / Jan D.
Harrisonburg, VA
Chevrolet Avalanche
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018
Brake work
We had brake issues on our pick up. Glad that Rittenhouse could fit us in with a day or two of request.
Prior to repairs, courtesy call was given with estimated cost and reason.
Installation of brake work was thorough and we are pleased with service.
Nice job team!

MB
Myron / Regina B.
Harrisonburg, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Service
Great service!!

MB
Myron / Regina B.
Harrisonburg, VA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Service
Great service! Honest. Timely

BR
Brandon R.
Harrisonburg, VA
Nissan Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018 Category: Service
Brandon said it seems like they got younger mechanics and not seasoned guys that have been in the field for many years.
This review was collected via phone interview by Customer Research Inc.
Robyn F. from Rittenhouse Auto Service responded on 08/23/2018

We are thinking you might have seen our helper when you were here. He is here two days a week and serves as a helper to our technicians. He is enrolled in school for automotive technology and is being mentored by our seasoned technicians here. All of our other technicians have years of experience...some of them 15 and 18 years! We are really proud of the service time our technicians have here, and take pride in trying to teach the next generation of auto technicians!


WK
Warren K.
Harrisonburg, VA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Spoke with Warren. He said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

SP
Sam P.
Harrisonburg, VA
Ford Super Duty F-350 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Sam said the employees were very friendly and professional.
This review was collected via phone interview by Customer Research Inc.
Robyn F. from Rittenhouse Auto Service responded on 08/23/2018

Thank you! We appreciate your business!


D
Nadine D.
Harrisonburg, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Nadine said, this business has always given them good service.
This review was collected via phone interview by Customer Research Inc.
Robyn F. from Rittenhouse Auto Service responded on 08/23/2018

Thank you for your business and loyalty!


DN
Dale N.
Dayton, VA
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Dale said the business does good work.
This review was collected via phone interview by Customer Research Inc.
Robyn F. from Rittenhouse Auto Service responded on 08/23/2018

Thank you, we appreicate your business!


JW
John W.
Singers Glen, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
John said this business provided good, courteous service.
This review was collected via phone interview by Customer Research Inc.
Robyn F. from Rittenhouse Auto Service responded on 08/23/2018

Thank you, your feedback is appreciated!


RM
Rebecca M.
Harrisonburg, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Rebecca said the business is close by. They are easy to work with.
This review was collected via phone interview by Customer Research Inc.
Robyn F. from Rittenhouse Auto Service responded on 08/23/2018

Thank you, we appreciate your business and loyalty!


DW
David W.
Harrisonburg, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
David said the facility always does what he asks them to do. He stated the business does not over charge him with extra fees and they answer all his questions when needed.
This review was collected via phone interview by Customer Research Inc.

JL
Joyce L.
Fulks Run, VA
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Joyce said everyone at the business is polite and also respectful.
This review was collected via phone interview by Customer Research Inc.

CW
Chuck W.
Bridgewater, VA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Chuck said they do a good job at the business, they are just a little pricey.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Harrisonburg, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
John said the business fit them in when they were in a hurry and everything went well.
This review was collected via phone interview by Customer Research Inc.

TS
Thelma S.
Singers Glen, VA
Buick LaCrosse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Thelma said it was excellent service at the business.
This review was collected via phone interview by Customer Research Inc.

PW
Pete / Elaine W.
Linville, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Elaine said she was very satisfied with this business.
This review was collected via phone interview by Customer Research Inc.